The first day was great, the room is small and the toilet is outside but it has a shower and a sink and it was generally clean. The manager was initially very friendly but when I mentioned that some money was taken from my wallet which was inside the room he got very agitated saying that the room me and my mother stayed was the only room which they had only one key. When I asked where was the police he said they would laugh due to the fact that only 150 dirhams was missing (about £15). That despite being a small figure was enough for us to have a lovely lunch next day before leaving Marrakech. When I went to the police they took very seriously despite being a small amount. When I came back home the manager kept talking to the other guests about my complaint and how many wonderful reviews he has etc. We could hear the conversation from our room and it was very uncomfortable for us both. I went to the police and recommend any future guests that notice any amount of money missing from their wallet no matter how small to report it! To make matters worst I have been receiving messages from the manager on a daily basis. Even suggesting that maybe I did not had enough money to pay the room when I paid upfront when we arrived!!!! This is now borderline harassment. Needless to say his email is now on my spam folder!!! I do not recommend Douarskoll to anyone.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Priceline and HostelWorld so you can book your Douarskoll reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.