We booked a room for myself, my husband and our 11-month old baby and were really looking forward to it. From the outset, communication was terrible - trying to book a transfer and confirm that our room would have a cot in it was a nightmare. We had got an official-looking email confirmation when we booked but given how flaky they obviously are we decided to confirm the booking a week before our arrival in Marrakech. They didn't reply to my emails, and it was only when my husband called (3 days before leaving for Marrakech) that he was told that they had double-booked the room. I then received an email from them with a different story - that they could not honour the reservation because of a flea infestation. It was pretty obvious that they'd just accepted a booking for more nights than our 3-night booking. Rubbish service, rubbish communication. Avoid!
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