I have never written a review in my life but after an amazing stay in this wonderful hotel I felt I needed to let other travels know just how excellent this little gem is. We booked this place by pure chance as we were planning on staying at a more expensive hotel. Having had a very negative experience staying in a luxury Riad in Fes previously, we changed our mind and booked this one and I am very thankful we did.
We were going from Fes to Marrakech on a night bus which was mean to save us "sightseeing time" and were due to arrive early the next morning and go straight on a desert tour. We contacted the hotel asking if we could leave our bags with them and they quickly agreed. As it came out night buses are extremely unreliable and we ended up coming into Marrakech at 3.30am!!! We had nowhere to go so out of desperation decided to call the hotel. Veronique (one of the owners) was quick to help us and said we could come stay with them. We got into a taxi and came to the medina where Jean Marc (Veronique's husband) was waiting for us. He even argued for us with the driver who was trying to overcharge us (very typical in Morocco) Then he walked us into the hotel where Veronique was waiting for us with some mint tea and pastries. She then offered us to stay in the downstairs living room bringing down some blankets and was even apologetic that they didn't have a room for us!!! This is all at 4am in the morning and when we were not even planning on staying that night!!!! The next morning something like 7 am Jean Marc woke once again to walk us to the pick up place for the desert tour!!
After the desert tour we came back to the hotel where Veronique said she upgraded us to a better room. We really loved this little place. The rooms were nicely furnished and very clean. The breakfast was amazing and definitely one of the best breakfasts I ever had with plenty of fresh fruit, pastries local pancakes, jams and loads of delicious freshly squeezed orange juice. Also plenty of black tea which I found a bit hard to get in Morocco where mint tea is the standard. Breakfast is served on a beautiful terrace with wonderful views of Marrakech and the mountains. The location is also ideal as it's only a stone throw away from the main square. Veronique and Jean Marc are always around to help and offer some wonderful suggestions of things to do as well as simply have a friendly chat. Their dog is around too if you want to play with him.
All in all this was the best hotel I have ever stayed in. Yes it is not the Ritz and it never pretends to be as prices are very traveler friendly. This doesn't mean that it is not charming and in fact I prefer the decor here to many luxury places I have stayed in. Where the hotel wins all over is the level of service which is simply out of this world. I do not know of any hotel in the world luxury or not where the owner would get up in the middle of the night to greet you and lets you stay for a few hours when you were not even meant to be staying there!!!! This level of personal attention and love you receive from the owners makes this little Riad a true winner in my opinion. I definitely would recommend it to anyone going to Marrakech. Mind you book in advance as they do not have that many rooms.
PS Veronique and Jean Marc if you read this I would like to express my deepest gratitude for the hospitality your offered us. It definitely made our stay in Marrakech and I cannot get over how amazing you both were at accommodating us and responding to all our needs. I really mean what I said in the review. I think your Riad is better then any hotel I have ever stayed in. For me you have now set an extremely high standard of expectations which I think will be very very hard if not impossible to beat. A million times thank you and I apologize I haven't written this review sooner like I should have. Loads and loads of love Julie
- Official Description (provided by the hotel):
- A true guest house ideally located in Médina !At 2 minutes of the famous Jemâa-el-Fna place and Minaret of Koutoubia.It's in the district El ksour (ksour plural of ksar which wants to say palace) that this charming ryad.Its ideal site with 2 mn with feet of the place Jemaa el fna and Koutoubia, will enable you to benefit from l' environment of the souks and l' agitation of the place, but also of l' attraction of the European district of Guéliz (10 mn with feet). ... more less
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