We arrived for a two night stay from 2nd May 2008, and were in awe at the rustic charm and beautiful garden oasis that greeted us. The attention to detail around the gardens, green grassed and flora and fauna was constant, unlike the service!!
Admittedly we had arrived an hour earlier than the midday check in and were told to wait for an hour. Fine we did, FOR 3 HOURS!!
After constantly talking and talking to the reception person, we got nowhere. Finally after 3 hours with nothing to drink, sat in the shade and no luggage, nothing! we were shown to our room. The sad excuse was, the previous occupant did not check out until 1.30pm. Not our problem, however our money.!!! They had not once confronted the former selfish occupant.
A welcome drink, a tour of the facilities anything, would have been welcome, however the useless article in reception, said and did nothing.
We later spoke to the Manager who offered us a free meal, the food was oily, tastless chicken tajine, however eventually he rectified the problem. We were still unhappy at losing a couple of hours of our day, especially for such a short stay and asked to keep the room until Sunday. We were met with a non commital, I'll see what I can do.
The room was very rustic, clean and pleasant.
The next day our toilet broke which we reported at 10am, after numerous complaints, it was finally fixed at 6.30pm that night. The ERRRRRRRRMMMMM "MANAGER" s response was he was not a plumber, this was not his fault and what could he do?? with a raised voice.!! Again we asked to keep the room for an additional couple of hours as we did not fly until 8pm that night.
None commital, uninterested and sarcastic, he explained they were fully booked. The final day was spent around the pool, trying to stay fresh and watching TWO new guests arrive.
After the previous RIAD ZOLAH (see review) this was like staying at FAULTY TOWERS compared to the RITZ. Unhelpful, none interested Manager and assistant. Terrible service, what a shame as the place is stunning!
- Official Description (provided by the hotel):
- Jnane Leila is a guest house, restaurant & SPA, including a large swimming pool, gardens, a snack bar at the edge of the swimming pool and a barbecue, WIFI. The style is typically Berber, which makes of it an authentic guest house. The rooms and suites are bungalows, made out of cob (tatebbante) and the walls are covered with tadelakt, a typically Marrakesh material. We have 5 senior suites , 2 junior junior, 4 double rooms and 1 single room. The senior suites contain 2 terraces ( outside looking onto the swimming pool and internal which acts as patio). ... more less
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- Also Known As:
- Jnane Leila Hotel Marrakech