Before arriving at the hotel i had sent an e mail to check whether other tripadvisor negative comments were going to be a problem so i could have changed hotel.My questions were really very simple ?
1.was the main pool heated as it was February and to swim the pool would have needed to be heated.Fair question?..an e mail came back that it was heated...(it wasn't!!!!!)...
2.That the bed was a double mattress and not 2 singles pushed together..(a pet hate of mine)...alas it was 2 beds pushed together lol
Where do i start to try to give you a fair comment on the hotel.Slim and his assistant (nice but dim) were very nice but really were just embarrassed looking at the cold pool/3 out of 5 deserts misssing off lunch menu.no ice cream or even cream to go beside the chocolate desert that they did have on the menu.
the pool in red looked like something out of the texas chainsaw massacre....unfortunately looks great in the pik but in real life just looks a bit dirty although probably wasnt....
hmmmmm 5 star?,that now is a very difficult one to answer....food and service 4 star at best ...rooms (our suite was a 5 star size as it was an xl grand murano suite ,however mould on wall by shower and the glass in the patio door was loose and could cause major injury if shut too hard..nice log fire, high ceilings and other than being a bit dark certainly was great value 9£110 incl breakfast per nite).....in summary way too mant things wrong to be a 5 star however if u r looking for a very very reasonably priced large suite and are prepared to forgive the slightly tired decor and bad service (due to low staffing ) then still was fantastic value.
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- Also Known As:
- Murano Resort Marrakech Hotel Marrakech
- Murano Hotel Marrakech