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“SO NEAR YET SO FAR FROM PERFECT” 3 of 5 bubbles
Review of Murano Resort Marrakech

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Murano Resort Marrakech
Ranked #176 of 511 Hotels in Marrakech
Certificate of Excellence
London, United Kingdom
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
“SO NEAR YET SO FAR FROM PERFECT”
3 of 5 bubbles Reviewed February 24, 2013

Before arriving at the hotel i had sent an e mail to check whether other tripadvisor negative comments were going to be a problem so i could have changed hotel.My questions were really very simple ?
1.was the main pool heated as it was February and to swim the pool would have needed to be heated.Fair question?..an e mail came back that it was heated...(it wasn't!!!!!)...
2.That the bed was a double mattress and not 2 singles pushed together..(a pet hate of mine)...alas it was 2 beds pushed together lol
Where do i start to try to give you a fair comment on the hotel.Slim and his assistant (nice but dim) were very nice but really were just embarrassed looking at the cold pool/3 out of 5 deserts misssing off lunch menu.no ice cream or even cream to go beside the chocolate desert that they did have on the menu.
the pool in red looked like something out of the texas chainsaw massacre....unfortunately looks great in the pik but in real life just looks a bit dirty although probably wasnt....
hmmmmm 5 star?,that now is a very difficult one to answer....food and service 4 star at best ...rooms (our suite was a 5 star size as it was an xl grand murano suite ,however mould on wall by shower and the glass in the patio door was loose and could cause major injury if shut too hard..nice log fire, high ceilings and other than being a bit dark certainly was great value 9£110 incl breakfast per nite).....in summary way too mant things wrong to be a 5 star however if u r looking for a very very reasonably priced large suite and are prepared to forgive the slightly tired decor and bad service (due to low staffing ) then still was fantastic value.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank mono551
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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441 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
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English first
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed February 15, 2013

I have never felt the need to write a negative review before now. The service at this hotel is awful, staff are unhelpful and unwelcoming. Of 6 desserts on the menu, only 1 was available and the chef was unwilling to offer anything else. I had to leave before breakfast (at 8) and they were unwilling to even offer a banana for the car. Location is 15 minutes from Gueliz or the city centre and costs £10 (100 dr) to get there but the menu here is atrocious. All 4 of the pools were too cold to swim in. In the rooms there is no room service menu, tv guide, area guide or hotel directory. No advice was offered when asked about the area. Music blaring all day and never asked if there was anything they could offer us. BAD CHOICE OF HOTEL.

  • Stayed February 2013, traveled with family
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank Emmak020804
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 bubbles Reviewed November 17, 2012

The Murano is a lovely design in a great location with and the staff are friendly. That is where it ended for our stay.
I am not a well traveled person who stays in a lot of hotels but this (to my mind) was not a 5 star hotel. Without giving a huge list there was many things wrong with the room such as lights not working and a huge bump in the middle of the bed. The decor (although nice) was a little on the grubby side, much like the rest of the hotel. To be fair the manger moved us into another room which was a lot better but still a little grubby the sinks in the bathroom gave off an unsavory smell and the electric sockets would work intermittently and the sockets could be pulled out of the wall in some places, so if you have children this would definitely be of concern.
The breakfast was awful quality with minimal cooked options to choose from. All of the food is left out for the whole of the whole morning uncovered allowing flies to crawl freely over the bread, fruit and cheese.
All of the pools were freezing and so only for the brave to use and the sun beds were never brushed off so were covered in bird poo and cat fur in many instances.
We went for a meal in `Le Deux Tours opposite on evening and it was lovely and looked a lot nicer (although we did not see the rooms)so we were gutted as it was our honeymoon. You have been warned.

  • Stayed November 2012, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
4 Thank Johnjames1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris, France
Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed November 7, 2012

Stayed thee with family & friends for 5 nights and had a great room. Service like in most of Marocco was very friendly but laid back. Top Managemnt was even more friendly and you could tell they had trouble getting things perfect with local "laid back" staff...

Anyway the hotel structure is very nice they ae one of the few hotels to have a heated pool which is great in coooler weaner although the setback is that you have more families with young "loud" children during school seasons :-(

Food was ok (could improve) and we had a nice stay.

  • Stayed April 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Vegalion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 bubbles Reviewed October 27, 2012

Totally agree with Joss 8d, don't bother booking unless you like chilling music by the
pool. No one has tried to make the hotel special, I just felt the staff did not care.

No tables laid outside for lunch or breakfast. Dinner was inside on an awful plastic table
whereas the other hotel I moved to quickly once I decided I could not stay at the Murano for
long had home cooked food and candles on the tables outside.

  • Stayed October 2012, traveled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank 26Rachel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 bubbles Reviewed October 20, 2012

It is rare that I feel the need to write a review whilst still at the hotel, but this one deserves it. I should have listened to the recent negative reviews!
If thumping day time music, around unheated, dirty pools with algae, surroumded by flies and hoards or fat guys making a racket is your thing then come on down!
Add to that tiny, dinger, cell like rooms with mouldy showers that flood the hall way and no furnishings (I telling the truth when I say that our bedroom had one piece of furniture, a bed, that you had to squeeze around the walks to get in to!). Our room also had no safe, you turned the tv off by unplugging it, the air conditioning wouldn't work and we had no phone (what hotel room has no phone!).
We paid £150 for dinner for 4 where the food was very average and we had to remind them to bring our starters after they had served the mains!
It is also up a dirt track 20 mins or more (£15 taxi) our of town.
I am currently researching other nearby accommodation... Which tells you all you need to know!

  • Stayed October 2012
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
3 Thank Joss8d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed October 3, 2012 via mobile

The hotel looks great. Our bedrooms were lovely- nothing to fault on these. Maid service was good. Little bit naughty that they put water by our beds and in the bathroom and then charged us for it at the end. Similarly Nespresso capsules- charged for.
The hotel felt pretty quiet , although they said it was full. The restaurant and bar was pretty deserted in the evening - no atmosphere, no matter , we were off out but it wasn't exactly buzzy and I wouldn't have wanted to eat there. Probably best to go across the road to Les Deux Tours . breakfast was a buffet. Ok but service was hopeless. Scrambled egg was stone cold. We had the buffet lunch once which was fine. ( They were big on buffets... less effort..) 20 euros a person though and no options if you wanted a snack or anything else for that matter. No crisps , no nuts nothing. The pool was nice , but if you wanted a drink .. Well.. Be prepared to wait. A long time. In fact you may give up before your drink arrives. The bar staff were beyond lazy. They barely served any drinks. The pool was not buzzy , there was a bloke there with his decks playing good music but there weren't many guests , even on the Sunday for their " pool . The hotel is really nice , but there didn't seem to be any management and so staff were generally hopeless. Front desk were pretty good. So in all, it's nice if you are using it as a base to sleep and lounge by the pool ( and you aren't thirsty) but not if you want to spend time there and have dinner etc.

Stayed September 2012, traveled with friends
Helpful?
2 Thank geronimo197
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Murano Resort Marrakech

Property: Murano Resort Marrakech
Address: Douar Abiad La Palmeraie, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Beverage Selection Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#112 Luxury Hotel in Marrakech
#112 Family Hotel in Marrakech
Price Range (Based on Average Rates): $
Hotel Class:4 star — Murano Resort Marrakech 4*
Number of rooms: 24
Reservation Options:
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Also Known As:
Murano Resort Marrakech Hotel Marrakech
Murano Hotel Marrakech

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