The Murano is a lovely design in a great location with and the staff are friendly. That is where it ended for our stay.
I am not a well traveled person who stays in a lot of hotels but this (to my mind) was not a 5 star hotel. Without giving a huge list there was many things wrong with the room such as lights not working and a huge bump in the middle of the bed. The decor (although nice) was a little on the grubby side, much like the rest of the hotel. To be fair the manger moved us into another room which was a lot better but still a little grubby the sinks in the bathroom gave off an unsavory smell and the electric sockets would work intermittently and the sockets could be pulled out of the wall in some places, so if you have children this would definitely be of concern.
The breakfast was awful quality with minimal cooked options to choose from. All of the food is left out for the whole of the whole morning uncovered allowing flies to crawl freely over the bread, fruit and cheese.
All of the pools were freezing and so only for the brave to use and the sun beds were never brushed off so were covered in bird poo and cat fur in many instances.
We went for a meal in `Le Deux Tours opposite on evening and it was lovely and looked a lot nicer (although we did not see the rooms)so we were gutted as it was our honeymoon. You have been warned.
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- Also Known As:
- Murano Resort Marrakech Hotel Marrakech
- Murano Hotel Marrakech