Contrary to what I read earlier, this concept has its own place in Marrakech in my eyes. This is also a major attraction of this city in which the purest tradition with modernity spawns creativity. At Murano, specifically, we have both.
The place is immediately likable. It consists of a main building in which there is the reception, the dining room, living room ... and 3 or 4 other outbuildings each with a swimming pool. Another building, located at the bottom is - or will be- reserved for a spa, "which will open soon," it seems. In the meantime, if you need a massage in the humidity of a steam room (hammam ), across the street is "Les Deux Tours", a sumptuous hotel has a spa. It's nice, nothing more. Between the main building and outbuildings you’ll find the famous red pool around which everyone meets, locals as well as guests. It is true that the pool is prettier at night illuminated rather than during the day but in both cases, it is truly impressive.
Difficult to describe. Given the concept could have imagined the hotel crawling with "DINKs", but actually not so. There were several families with small children, but as I said, nothing very dominant, at least at the time we went there (the May 1st holiday). Furthermore, the hotel is currently undergoing some rehabilitation, so it offers a lot of specials, which may distort the usual customer profile. To be continued ...
The Murano is located in the Palmeraie (a kind of suburb of Marrakech) making it a place in the hustle and bustle of the city, but requires you to take a hotel organized shuttle to the center of town. Count about 15 minutes per trip and 10 € the trip (ie € 20 round trip). This is not very inconvenient to use, we had to wait for the shuttle once. But we understood, the Murano is more suitable for people who want to relax while being able to still go for a ride into town if they wish, not to go for a drink at a terrace of Marrakech on a whim. The gardens are exquisite and very well maintained. Roses abound everywhere along with the local palms and assorted other flora.
Like everyone else, we were particularly sensitive to the reception of clients, both by the staff as well as the management (a place where the Hotel director regularly asks guests if they are happy is pretty rare and to be noted!). Your every desire is fulfilled with kindness and a smile (a special mention for the famous Slim that makes you feel like family after only 10 minutes on arrival!), In short, we really felt that they were happy to have you among them (and I'm from Paris, so I am familiar with unpleasant service!).
Very satisfactory, it varies depending on time of day:
The Breakfast buffet is really good and varied and plentiful. The staff is very helpful again, even if you arrive a little late ;-). We missed the local time change and showed up 1 hour after breakfast was finished. They didn’t hesitate one second to bring out plates of food for us to enjoy and not miss out on breakfast.
The Lunch menu is very "trendy" club sandwiches, calamari and wasabi sauce ... "localized": hamburger lamb tagines ... We did not test everything, but all that we had was very good and plentiful.
Dinner is chosen from a board. This is very good, but the choice is fairly limited (and changes little over a week). Particularly, the service was infinitely slowly (1 hour and half for two dishes on the first night, 45 minutes for the first dish on another day during the week. So we avoided eating there, even if we repeat, it was exceptionally good. The price was close to Paris prices: € 29 for starters / main course / dessert, without drinks.
And finally some tips:
- The Wi-Fi is good in the lobby area, but pretty sparse elsewhere. However, thank God it’s free in 2012! If you need a real connection, take a RJ45 cable (it gets technical!) and a pocket router. In our room it worked well when the office doesn’t stop working.
- The line "tips" shown at the bottom of the bills may not be the best way to recognize good service. If you have a meal or a drink around the pool, a tip added to the bill (according to two staff members) is not necessarily shared with them. Give them cash directly, if you want to thank them.
- There is a Nespresso machine in the room, but bring your own capsules. They are charged at €3 apiece as part of the mini-bar, about 10 times the price you'll pay in Europe. Curiously there are no Kleenex tissues in the rooms. Bring your own if you want to avoid the toilet paper!
- Avoid the standard rooms and opt for their Junior Suites because the former are quite small and are equipped with smaller beds. Trust me; it will be worth the price. Choose a suite on the ground floor if you can, then you walk right out to your “personal" swimming pool and garden.
- The shuttle from the hotel has a fixed price- so no need to to negotiate. But if you go into the Medina you will either need to call the hotel to pick you up or return with a taxi. Frankly, the taxi is easy to get on the spot and they all know the hotel. Taxis are also fully aware of the price (between 80 and 100 Dirhams, but that does not stop them to ask you for 150 or 200! Smile politely with an air of someone who does this regularly and say, "No, 80 Dirhams!" You’ll probably end up paying 100, but then everybody wins.
- Reservation Options:
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- Also Known As:
- Murano Resort Marrakech Hotel Marrakech
- Murano Hotel Marrakech