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“Murano Marrakech - Perfect honeymoon hotel” 5 of 5 stars
Review of Murano Resort Marrakech

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Murano Resort Marrakech
Ranked #153 of 504 Hotels in Marrakech
Certificate of Excellence
Great Glen, Leicestershire, UK.
1 review
“Murano Marrakech - Perfect honeymoon hotel”
5 of 5 stars Reviewed April 17, 2012

I cannot speak highly enough of this hotel. The staff were extremely attentive but not intrusive, the layout was great with secluded villas throughout the grounds of flowering bushes and trees.

The four swimming pools gave the option of private bathing, making you think you were the only people there, or the main pool with staff on hand constantly for everything you may need.

The concierges, Slim and Soukaina made us feel completely at ease from the moment we arrived (a day earlier than planned) after trekking in the mountains. Two weary travellers were sat in front of a real log fire set in a modern lounge, Slim had the staff bring us some warm tea whilst Soukaina looked after our booking and readied the room (as we were a day early). No waiting around at the desk filling out forms and passport data, Soukaina looked after all this.

The junior suite we booked was huge with a dressing room and large bathroom, extremely nice facilities.
The restaurant served up delicious steaks and the waiters were helpful and polite.

The resort is managed by Pierre, a French chap with experience working in Los Angeles, Europe and North Africa, no doubt his experiences around the world have contributed to him ensuring that his hotel is run like a well oiled machine. He is very much seen and not heard as he silently moves around the hotel constantly checking everything is just as it should be.

Room Tip: It is worth upgrading to a suite, it will make the experience so much more fantastic.
See more room tips
  • Stayed April 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Martin W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pierre-Yves L, Operating Manager at Murano Resort Marrakech, responded to this review, April 19, 2012
Dear Martin,

Thank you very much for you very positive review, we all hope that you spent a pleasant and enjoyable stay with us. We also hope that we will see you again very soon.

We wish all the best for you and your wife.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

428 reviews from our community

Traveler rating
    233
    107
    36
    31
    21
See reviews for
69
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
dublin
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 13, 2012

My boyfriend and I just came back from a 5 night staying at the Murano Resort and could not recommend it more. As for value for money this place cannot be beaten, the resort is amazing with beautiful spacious rooms, the service was great and the staff were so friendly and helpful.

The food is really good too, with a big buffet breakfast each morning.

The manager, Pierre Yves, was so helpful in recommending and arranging restaurants for us and directing us to the best things to do, this really added to our stay! But all the staff were brilliant.

  • Stayed April 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank ciara84Dublin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pierre-Yves L, Operating Manager at Murano Resort Marrakech, responded to this review, April 14, 2012
Dear guest,

First of all, I'd like to thank you for have chosen the Murano Resort for your stay in Marrakech. Thank you very much for this nice review, the staff and myself are looking forward to welcoming you very soon.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oslo, Norway
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed March 25, 2012

Room, location is fantastic . Best place i ever stayed in marrakesh.

  • Stayed March 2012
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Oslo190479
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
8 reviews
5 of 5 stars Reviewed February 29, 2012

the best burger in Marrakech, and the best place to chill. Excellent service. Highly recommend.

  • Stayed February 2012, traveled solo
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank neale64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westbury, Wiltshire
Level Contributor
81 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 stars Reviewed December 11, 2011

This is not for those on a tight budget. We booked this at £193 a night along with a BA flight (probably cheaper via other booking agents). We were looking for some 'down time' prior to a trek and some relaxation afterwards. This is certainly the place for it. Staff outnumber guests, there are at least 4 swimming pools (one of 30 metres), lots of loungers with towels and hats placed upon them awaiting the guest, who is then immediately approached by a waiter or waitress.

Rooms are in a number of villas (we were in Villa Vivaldi) around what is best described as an oasis with trees and flowers, all well tended. Our room (Griselda) was on the ground floor facing out onto a swimming pool (see picture) with shaded veranda. The bed/living room was large and spacious with satellite TV, an extremely large and comfortable bed and sofa and armchairs. The bathroom was also almost as large with separate toilet and luggage room. The reception building with dining room is also spacious and a numebr of fires were kept burning (although with some effort - an investment in bellows would save significant staff time!). The reception staff were hospitable and friendly. The menu is small but quality was excellent although very expensive by Moroccon standards (almost £100 including wine for a 3 course dinner). However, most guests unsurprisingly seem to eat out with the hotel arranging a taxi ride into the centre of Marrakech for the equivelent of £8. Wifi was flaky on our initial stay and non-existent on our return. Strangely, when all bedroom lights went off, so did the power supply to the plugs (except the TV) so take care if you are charging mobiles etc over-night!

The grounds and pools are kept immaculate - lawns appear manicured and flowers abound. Assistance is immediately on hand.

Room Tip: Ask for one overlooking one of the pools.
See more room tips
  • Stayed November 2011, traveled as a couple
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Louis L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed September 4, 2011

Like others, I read previous reviews and nearly decided not to stay at this hotel but then went with my gut and so pleased I did. The location was great, only 15 mins from the medina so near enough to go into town every nite but also far enough away to enjoy peace and quiet and away from the madness.
The hotel is fab, with 3 swimming pools around each of the riads and then the main red pool. The red pool is good fun and plays funky jazz all day, the others are all very quiet. The whole hotel was pretty quiet and it was just a lovely break. The hotel is trying hard and the rooms were great, everything you would want from the iPod player to the fridge, big bathrooms, separate changing room and large beds with lovely duvets - excellent. The pools are all in good condition, clean - yes there a few tiles missing and uneven here and there but ur in Marrakech and this all formed the atmosphere of the place, you after all in Marrakech!
The staff were all very friendly and helpful, although I can see how the lack of efficiency and 'lost in translation' could annoy some people, I would say that is where the hotel falls down, but if your after a relaxing, clean break, with fab swimming pools then murano is a winner. You can use the spa in the hotel next door, which we did.
I would recommend this hotel and would stay again myself.

  • Stayed August 2011
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
2 Thank gwarren77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 stars Reviewed August 2, 2011

Firstly I'd like to dismiss the majority the negative comments which have been posted for this hotel.

So my girlfriend and I shortlisted the Sofitel in the city and the Murano. The Sofitel which had a rating of 5 star, great location and a name which is known on an international level... fine. Then there was the Murano.. Terrible reviews on TripAdviser...

I wanted to stay at the Murano - The pictures just look too good to be true... (They're not)

I emailed the hotel as I was having a bit o trouble catching them on the reception desk. I got a mail back pretty much instantly apologising. (I'll explain this a little later).

So I booked the taxi to pick us up at the hotel (via an email). Arrived in Marrakech and the driver was waiting for us in the hall holding a Murano leather flag... nice. (better than my name of a piece of card)

I drive was a tad long from the airport to the hotel and i was getting a bit worried! Then we come off the main road onto a dirt trace... there are goats and camels, dogs and locals washing their clothes outside.. (becoming even more worried).. THEN.....

The car pulls into the Murano... the drive way laid with red brick/ruble. The reception desk simple yet welcoming. Clean, cool and contemporary. Our luggage was taken of us in an instant and wer told to take a seat and relax. They bought over an COLD, tropical fruit juice while we waiting for them to fill the paper work..

We looked to the left and saw the red pool. WOW my girlfriend said!!! Being curious I had a peek and yes, the reaction was the same but more a ahhhhhhhhhhh. At last.

All you can hear is the gentle splashing of someone taking a dip to cool down from the long hard basking in the sun and the waiters/waitresses looking tentively over the guests at the pool incase they need something!

The Room WAS AMAZING !!! With our very own SEPARATE pool if we wasted a more peaceful time than relaxing by the main red pool where they play some REALLY cool music. From a touch of Jazz, funky house, rnb, hip hop. All lounge though.. not some gangster rap incase you are getting worried.

The service was awesome...

Just budget taxis.... this is the only bit you wont really know unless you hear it from a guest. they will order you a taxi which costs MD (Moroccan Dirham) 100 b4 9pm and 150 after 9pm to the city. and then back again. that could potentially add 30 euro.

listen my must go as im late picking up my girlfriend. All i will say is the place is there to CHILL!! Awesome place. Couples will love it...! if you want to be in the city and dont like sunbathing and chilling out caus you have ants in your pants this may not be the hotel for you....

  • Stayed August 2011, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
6 Thank PC1982London
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Murano Resort Marrakech

Property: Murano Resort Marrakech
Address: Douar Abiad La Palmeraie, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Beverage Selection Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#98 Luxury Hotel in Marrakech
#113 Family Hotel in Marrakech
Price Range (Based on Average Rates): $
Hotel Class:4 star — Murano Resort Marrakech 4*
Number of rooms: 24
Reservation Options:
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Also Known As:
Murano Resort Marrakech Hotel Marrakech
Murano Hotel Marrakech

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