We just spent one week with the family at this hotel and quite frankly, we were disappointed. We had chosen the hotel because it was offering a golf package with a French pro (who by the way was great). We had arranged for a pick-up at the airport, but it never arrived. We had to call the hotel twice to finally get someone to pick us up. The hotel itself is quite beautiful. It's far away from the city and any interesting location, but it has a beautiful garden and nice buildings. The rooms are very large and nice, but not very clean. The pool is not heated and we couldn't go for a swim, which was very disappointing. The breakfast is awful and is not even worth a three star hotel. No choices, the parties are half cooked and when you ask for a pancake you have to wait to get a half cooked weird cake. The dinner started very well, when we still had a la carte choice. Unfortunately, they switch to a buffet as soon as they have several guests, as they only have one chef (we were told), which is also interesting for a five star hotel. The buffet has very limited choice and the food is average at best. The worst part of this hotel is their constant try to fool you with the prices on everything. The taxi ride to and back to Marrakech costs 50 Euros, whereas a regular taxi costs 20 for the same route. The same rip-off happens if you need transportation to the golf courses. You have to avoid their taxis if you still choose to go there. The same ripoff is happening for all drinks, they costs twice as much than in the Royal Golf, which is already not cheap. A cocktail at the bar costs 13 Euros and is not even great.
It's a pity that the owners don't take advantage of the once garden and building to make it a unique and pleasant experience for the customers. Instead they are trying to take advantage of you being isolated at every step of your stay. I really cannot recommend this hotel to anyone !
- Official Description (provided by the hotel):
- In the heart of Marrakech's Palm Grove, the Domaine des Remparts, with its 2-hectare park and an astonishing view of the Atlas Mountains, is a genuine haven of peace. Hanging in the Spa Cocooning, the scents of the Orient will delight your senses. Enjoy also a large variety of facilities: heated swimming-pool, clay court, fitness center, shop, library and two restaurants. ... more less
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