Wow, what a hugely disappointing contrast between the website photos and when you are actually there - I do not know how this hotel can be rated a five star, more like a two star. The staff were awful upon arrival - we had to take our own luggage to the room after waiting one hour, even though we were promised it would be delivered to our room for us. The staff never showed any sign of politeness, maybe because they were being constantly bashed down by the rather evil looking hotel manager, who aired fear into anyone who dared cross his path and ask for something! It is an incredibly expensive hotel to eat in, for very poor quality food. The menu is pretty weak with little choice. The swimming pool was freezing cold, even though the hotel confirmed to us that it is always heated - complete lies. The hotel is quite out of the way and it will cost you a fortune to go anywhere - expect to pay at least €50 to get to the Medina and back, which is just outrageous. There is absolutely nothing around outside the hotel so your choice is very limited as to what to do. The bedroom was rather poor, as it appeared to not have been thoroughly cleaned before we arrived. Dust everywhere, dirty looking linen, insects running around. And to top it off, we have never seen a Spa in Morocco cost so much money - it's more expensive than London or Paris - a complete rip off !
Overall, we will not go back ever again to this hotel and we cannot recommend it at all to anyone else.
- Official Description (provided by the hotel):
- In the heart of Marrakech's Palm Grove, the Domaine des Remparts, with its 2-hectare park and an astonishing view of the Atlas Mountains, is a genuine haven of peace. Hanging in the Spa Cocooning, the scents of the Orient will delight your senses. Enjoy also a large variety of facilities: heated swimming-pool, clay court, fitness center, shop, library and two restaurants. ... more less
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