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“Not happy” 3 of 5 stars
Review of Riad el Noujoum

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Riad el Noujoum
Ranked #211 of 505 Hotels in Marrakech
Certificate of Excellence
Sydney, Australia
Level Contributor
3 reviews
3 hotel reviews
“Not happy”
3 of 5 stars Reviewed October 22, 2011

The management of El Noujoum needs a good shake-up. They are almost non-existent. On arrival we were shown to our room by one of the ladies from the kitchen (who are very nice). Otherwise we were left to find out everything for ourselves. Reception is rarely attended. We had arranged a tour through the riad the day prior and were told that we would be leaving at 9am. We arranged breakfast for 8am yet no member of staff arrived until 8.45 and we had to let them in! Despite informing the patron when he eventually appeared, no apology was offerred. Overall we would say that the service is lax and will not stay at this location again. Riad El Noujoum is totally the opposite experience to other riads we have stayed in Morocco which have been most enjoyable.

  • Stayed October 2011, traveled as a couple
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
Thank MarleyHill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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121 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
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English first
Bilbao, Spain
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed December 21, 2010

I’ve stayed all over North Africa but nothing competes with the atmosphere of a traditional home, namely a riad. I stumbled across Riad Noujoum by accident when I was looking for traditional accommodation in Marrakech. I was contemplating travelling independently but the deal I saw on luxury-riads.com looked too good to pass over. Free transfer, and 4 nights for the price of 3, what more could I ask for? The management we friendly but the coup de grace of the trip was the wonderful breakfast we were served each morning- they even made us breakfast at 530 am on the morning of our departure which was lovely gesture. I would recommend this riad to anyone wanting to experience the real Morocco but with creature comforts.

  • Stayed June 2010, traveled as a couple
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank El_Dorado_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
south africa
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed October 22, 2010

Me and my family had book a very long stay at the Riad el Noujoum. It's tucked away from the hussle and bussle of the neighboring Kasbah. But a thirty second walk brings you straight into the chaos of it all.

The Riad is very nice. But after a few days, you start to see the not so nice things about it. When we stayed, the Jacuzzi on the roof top had mold all over it. The upstairs lounge area is very dirty and dusty...

Our friend had booked a room with confirmation, but Ahmed had gotten a better offer, so without warming our friend had his room cancelled the day he was going to check in. Ahmed was rude and unaccomodating with this situation.

A few days prior to checking out, I had paid Ahmed for two weeks accommodation in cash. The day before departing, he tried to charge me for two days extra and for the washing that he had said was complimentary. He overcharged us for the laundry.

The day I was leaving to go to another accommodation, he was not there. I told the ladies that worked there, that I would put my bags in the car and return to settle with Ahmed. At this point, they locked the doors to the Riad and DID NOT ALLOW ME TO LEAVE. They stood in the door way while my children were outside in the parked car!

Needless to say, that I have will never want to stay at the Riad El Noujoum no matter how nice because Ahmed is a horrible human being who is greedy. But this is not the norm for people in Marrakech. Marrakech people are genuinly kind and respectful.

  • Stayed November 2009, traveled with family
    • 2 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
4 Thank thedragondragon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed October 3, 2010

Just came back from Marrakech were I spent 5 days with my husband and loved it. The riad we stayed at was the perfect choice, most big hotels are in the new town which is not that interesting (unless you can afford to stay at La Mamounia!!) so stay in the medina for an authentic experience. El Noujoum is located at very close walking distance to the main attractions of the medina and even though it's right off a very busy street it's peaceful and quiet. The staff are super friendly and accommodating. They organise for a chauffeur to pick you up from the airport for free and they even got up to make us breakfast at 6am so that we could have something to eat before heading to the airport even though the usual breakfast time starts at 8:30! Breakfast is great, with home made cakes (different one every day) and fresh orange juice among other things. We tried the traditional hammam and massage treatment which was to die for, at an affordable 500 dirhams for 1 hour of relaxing steaming, scrubbing, rubbing and massaging! and best of all, the condition, decor and overall look and feel is exactly as it appears in the pictures. Highly recommended place, can't wait to go back

  • Stayed September 2010, traveled as a couple
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank TeresaPV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheffield
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 1, 2010

We booked this riad based on the comments here and we were not disappointed. We stayed for 4 nights and booked through http://www.accommodation-marrakech.com which gives either free nights or upgrades and we got both. We only paid for 3 nights and got upgraded to a suite. The staff were very friendly and welcoming and we were met with a drink upon arrival. The room was gorgeous. We had booked the double room on the first floor but were given the venus suite instead. I'm not sure I would call it a suite but it was larger than the rooms with a seating area.
The breakfast was served anywhere you want, at any time that you want. We usually had it down in the courtyard. The pancakes and sponge cake were not what we are used to having for breakfast but it was delicious and all served beautifully in silver tea pots and silver milk jugs.
The hot tub on the roof was a bit too hot on the first day but one of the ladies changed the water and cleaned it out and it was lovely and cool to sit in after sunbathing.
The drinks in the riad were reasonable too - a bottle of wine was about €12 (£10) and beer €3 (£2.50). The riad was very clean and the rooms so cool after the heat of the day.
The riad is only 15 minutes walk to the main square Jamma el Fna. It was very safe at night and we were never worried about walking down the narrow alleyways. Just be aware that if you get lost a friendly native will only be too happy to show you the way - for a price! It cost 100 Drm (£8) to get to the new part of the city in a taxi where we had a fabulous meal at Rennaissance Hotel - 2 courses and a bottle of wine was about 700Drm but well worth it. We would also recommend Aqua in the main square for pizzas and salads and their smoothies are great and very reasonably priced. Pizzas were 50Drm.
Overall the whole trip was fantastic and we would certainly go back again. Do not book a hotel. Book a riad instead and we would definitely recommend this one.

  • Stayed May 2010, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank fashionist381
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glasgow, United Kingdom
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed March 24, 2010

My wife and I had a 3 night stay here, it was PERFECT for our needs. We like to walk relax read and blend in with the locals, this Riad allowed us to do all of the above. It's location is perfect, just the right distance from the Main Square (15min walk) the staff were delightful as were the entire population of Marrakech (in our experience) I took the advice of another member of "Trip-Advisor" and booked the FREE pick-up from the airport (great idea) it is so handy for the airport and if we ever return to Morocco I'll stay here for sure when I arrive and for a couple of nights before we depart, I think we will return and head fort he mountains next time. Love El-Noujoum, Love Marrakech, Love Morocco, Love Moroccans. If you are thinking of a visit...... stop thinking and start the booking process. Good Luck

  • Stayed March 2010, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank JMT33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leicester, United Kingdom
Level Contributor
173 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
5 of 5 stars Reviewed December 5, 2009

Our flight, that should have arrived at 22.00 was delayed by 2 hours but were met by our pre booked taxi and taken to the door of the el Noujoum. Arriving at 1.00 the cheerful Khalid was waiting for us and offered us both tea and some food which, as we were so tired, we declined. In the morning we got up a lot later than we had anticipated and were offered a typical Moroccan breakfast (all this has been written about in previous reviews). The coffee was wonderful and the breakfast adequate. If you want greasy bacon and over cooked fried eggs then go and stay in one of the impersonal westernised hotels!!

The "girls" were friendly and efficient but did not speak any English but we were able to communicate ok. Khalid was most helpful giving us advice on places to go, how to get there and places to eat. On the last night Khalid made us some mint tea and, as we had bought some very naughty pastries, we asked him to join us. We had a long conversation and learnt a huge amount about the Moroccan way of life etc.

We booked one of the suites which was both spacious and comfortable. The bathroom was huge. The only one thing I would say is that if you like to shower then have one of the smaller rooms not a suite. They have the best showers ever but the suites have a huge bath with a hand held shower.

Khalid arranged for me to have a Hamman and massage. Do it!!! It only lasted an hour but seemed longer, and was woooonnnddderfullllll!!!

The lounge areas, terrace and dining room were charming. The peace and quiet is astonishing after the hustle and bustle outside. The only noise we heard was a cockerel one morning at 5.30. Wifi is also available free.

This is not a 5 star hotel but if you want a friendly, clean, typical Moroccan place to stay then this is a good choice. The only down side is that it is a 10/15 minute walk to the centre. We found it ok as we like to see what local life is like and see the nitty gritty local places.

There are lots of Riads to choose from and this one should be on your list.

We ate at Riad Monceau and Riad Kinza Both expensive but very good. We also ate in the square at le Marrakchi which was very good and more reasonable.

  • Stayed November 2009, traveled as a couple
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank FarquiH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Riad el Noujoum

Property: Riad el Noujoum
Address: 50 Derb Ben Zina | 50 Derb Ben Zina, Kasbah, Marrakech 40040, Morocco
Phone Number:
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#94 Romantic Hotel in Marrakech
#114 Spa Hotel in Marrakech
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Riad el Noujoum 3.5*
Number of rooms: 8
Official Description (provided by the hotel):
Welcome to Riad El Mansour Luxury Marrakech Riad providing Hotel Accommodation in the Heart of the Medina Riad el noujoum, a boutique riad embodying Moroccan hospitality, architecture and artistry, is designed for those seeking a more intimate and personalised luxury hotel break in Marrakech, offering authenticity and originality. Refurbished to the highest specifications of comfort and style, using a palate of traditional Moroccan colours, an original mix of Moroccan and European art and furniture, making us a perfect choice for your holiday in Morocco. ... more   less 
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Also Known As:
Riad El Noujoum Marrakech
Riad El Noujoum Hotel Marrakech

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