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“Great location but not great for young kids” 3 of 5 stars
Review of Riad Puchka

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Riad Puchka
Ranked #118 of 505 Hotels in Marrakech
Certificate of Excellence
Milton Keynes
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Great location but not great for young kids”
3 of 5 stars Reviewed August 29, 2012

We had a really enjoyable time here. The location is great. The owners were wonderful and the maid was such a good cook and at very reasnable prices.
Our children were very young and unable to make too much noise in the pool so I would sugest that this is not the place to go with very young children.

  • Stayed August 2012, traveled with family
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank thornton_chris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nadiaetsalim, General Manager at Riad Puchka, responded to this review, November 5, 2013
Google Translation
Bonjour
Il y a eu un changement de propriétaires au Riad Puchka !!
Les enfants sont maintenant les bienvenues,
Tous les problèmes cités ici, et ils sont très rares !! sont maintenant résolus
Les anciens propriétaires étaient des pros
Venez nous voir au Riad Puchka
Nous sommes a votre service 24/24 pour que votre séjour a Marrakech soit inoubliable
avec bientôt une piscine chauffée
A bientôt
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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218 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
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English first
Marseille, France
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed October 7, 2011

This delightful Riad was completely gutted and restored by the French owners a few years ago. It is in the heart of the ancient medina. They told us they restored it for themselves to live in, but it became so well-known and well-loved that gradually it morphed into a 6-suite hotel. The foyer is an artistic tour de force – walls, columns, floors, steps and swimming pool exquisitely tiled, and wooden ceilings ornately carved and painted. We stayed in a 3-room suite on the top floor, which has its own self catering kitchen and living room. The owners, Paul et Veronique, were delightful hosts, and no request was too much trouble. They organised guides and taxis for us and made sure our arrivals and departures at uncivilised hours were handled faultlessly by their staff. The Riad met all of our criteria, which were fridge and tea-making facilities, living space as well as bedroom, a/c, pool, clean, all devices working, in-room wifi, view, private outdoor patio and western plumbing all working! For the price, I could not fault it, and I would certainly stay there again.

Room Tip: If you want a kitchen, ask for the top floor room
See more room tips
  • Stayed September 2011, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank john s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St. Albans, United Kingdom
Level Contributor
93 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 stars Reviewed September 4, 2011

We stayed for a week after doing a weeks tour around the High Atlas and Sahara. The help provided by Paul & Veronique before our arrival was excellent and Paul called us on our arrival to welcome us.
The accommodation was excellent, all the rooms were very pleasant, well equipped, great bathrooms and very comfortable.
We arranged for a meal on the first evening after our arrival and felt it was a little over-priced. No complaints about the food. Breakfast was very good and whilst it was the same each morning, no problem. The maids were very helpful in preparing food and keeping things clean.
We did not see much of Mustapha all week. He promised to come and give us an orientation on the first day and we waited over an hour for him to arrive. He then told us nothing we had already read on trip-advisor. He spoke excellent English and I am sure would have been a great help. We only saw him again on our last day when he got angry with our children for splashing water in the pool and then he left after unplugging the Internet.
The location of the riad means you step straight out into the alleys of the Medina. Daunting when you arrive, but we soon felt very comfortable coming and going at all hours.
Roof top views and sunsets were lovely, the pool very refreshing, needs a little updating.
Transport to and from the airport was provided and no problem at all.
Tips
-Dress appropriately. Respect the traditions and cover up, even if just a little (shoulders)
-Shopping for anything from a glass of orange juice to a leather bag is an experience to enjoy. We had one or two awkward moments, but nothing we couldn't easily walk away from. Most were friendly and as long as you know the game, you're fine. Nothing is ever free & the deal is never done until change is received!
-Walk away at least twice if you want to get a good price.
-Know your way around, you will be offered directions but be cautious. Never look lost ;-)
-Avoid very busy rush hour time. It was more intense during Ramadan at 7pm. Afterwards was busy but more relaxed.
-Carry lots of smaller change to give tips where deserved.
We loved our stay and thank you for an enjoyable week at the Riad.

  • Stayed August 2011
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
3 Thank Paul_UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Owner at Riad Puchka, responded to this review, July 9, 2012
We fully appreciate all of our reviews and even if justifiably negative, we learn and improve. We should like to point out that Véronique and I, the owners of riad Puchka, have moved back into the White suite, have spent considerable sums of money to correct all faults that existed at the time of this guest’s stay (although he hardly makes mention of any of these) and have taken full mangement back into our hands.

In this particular case, our customer was very demanding and we made every effort to please, including 36 email exchanges between him and us during a four month period between confirmation and arrival.

In spite of the positive remarks made by our guest, we find that some of the negative ones were unjustified and here is why :


Statement 1: We arranged for a meal on the first evening after our arrival and felt it was a little over-priced. No complaints about the food. Breakfast was very good and whilst it was the same each morning, no problem

Answer 1 : The breakfasts (included in the room rate) change everyday with a variety of typical Moroccan crèpes and cakes. Some items like butter, jam (peach, strawberry, rasberry), honey, do indeed tend to remain much the same each day. These guests drank no coffee or classic teas and we made a special effort to accomodate their unique tastes with hot chocolate and a variety of herbal teas.
We provide a unique eating system whereby we sell all of our food and drink at COST-PRICE (we make absolutely NO profit on the meals) ; it is therefore impossible to eat and drink in Marrakech the same quality and quantity of food for less : we guarantee this statement. These guests, 10 in all, had a full meal including drinks (sodas, herbal teas, mineral water) for a Total Cost of of 54 euros (£42) or ($66). That is £4.2 per person for a full three-course meal with drinks and tip included !Over-priced ?

Statement 2 : We did not see much of Mustapha all week. He promised to come and give us an orientation on the first day and we waited over an hour for him to arrive. He then told us nothing we had already read on trip-advisor.

Answer 2 : Mustapha greeted our guests upon their arrival in the evening and left the riad at 9PM. We always specify that he usually arrives at 10AM unleszs otherwise arranged. No time was set for the next morning. Mustapha arrived at 10AM. It took our guest almost half an hour to get his group organized for the general orientation. Mustapha spent over an hour briefing them and answering all questions. He spedfically asked them on several occasions if they had any additional questions, to which the answer was no. He was constantly interrupted by the noisy teen-aged adolescents. He noticed upon arrival the first morning that the teen-agers were dive-bombing in the pool and told them politely to stop as this results in water being projected into the living room and office desk.

Statement 3 : The maids were very helpful in preparing food and keeping things clean.

Answer 3 : Why did our guest give us only 4 out of 5 for cleanliness ?

Statement 4 : We only saw him (Mustapha) again on our last day when he got angry with our children for splashing water in the pool and then he left after unplugging the Internet.

Answer 4 : Mustapha was on hand and present at the riad every day and the customers had his telephone number if they needed anything specific. On two additional occasions when the parents were out sightseeing, the teeen-agers were left on their own at the riad and they were as rowdy as on the first day, screaming at the top of their lungs and……dive-bombing. Each time Mustapha patiently asked them to calm down and stop dive-bombing. Come the day before departure, Mustapha, again confronted with the same events, did finally, indeed get upset with the teen-agers, which "splashed" so much water up onto the reception desk, that the computer was drenched. He did indeed unplug the computer and left for the computer shop where thay had to disassemble the whole thing at a cost of 20 euros to us.

We care a lot about our guests and do make every effort to ensure that they have the best possible holiday. As said above, we’ve made lots of improvements since last summer to make the riad even more friendly and comfortable than ever before , so come and have look for yourself.

Warm regards,

Paul and Véronique
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jersey, United Kingdom
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed August 16, 2011

For us, the biggest asset of this delightful riad was the help that owners Paul and Veronique were able to give us when planning our trip, including such things as advice on Ramadan and booking a Toubkal trek for our two sons. When there, Mustapha could not have done more for us, for example getting some medicines from a pharmacy when one of the boys felt ill. We thoroughly enjoyed our days in Marrakech, thanks in no small part to our safe and relaxing 'home' base.

Room Tip: We had the Green Suite, ideal for our family of four, and with diretc access to the roof terrace.
See more room tips
  • Stayed July 2011, traveled as a couple
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank jnjm2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reading, United Kingdom
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed August 13, 2011

This review is a little late as I completely forgot to add it! My boyfriend and I went to Puchka last July 2010.

We organised a transfer from the airport to the riad with Mustapha through emailing which was great. The trip was bumpy to say the least but was great to get the first glimpse of Marrakech. When we got the riad we were blown away. The alley to get there looks like a normal, dark alley but when you get in it really is like a whole other world. It's decorated in traditional Morrocan style which amazing colors everywhere.

Mustapha met us in the riad and sat us down to talk about everything. He gave us bottles of cold water which was nice in the 40 degree heat. He talked about the riad, the surrounding area. He also gave us a map and circled the riad and everywhere he thought we'd want to go to. He was so friendly, asked us if we wanted to know anything and was just generally amazing. He also gave us his mobile number in case we ever needed him which was lovely and very reassuring. He understood the Marrakech can be a bit overwhelming for the westerner and was very reassuring. Throughout our stay he was always on hand for any questions we had like was it ok to be taking photos of the Moroccans. He could have been English because his English is so good.

We stayed in the Blue Room was was amazing. The ceiling was tiled and lovely, the bed was quite firm but very comfortable. There was a television but it didn't have any English channels, not that we minded too much. The bathroom was amazing. There was the biggest bath I've ever seen, it can easily fit two people! There was also a separate shower. Again everything in the bathroom was traditionally Moroccan.

The maids in the riad were lovely and cleaned our room very nicely, especially considering our mess! They spoke french so it was always nice to say hello to them.

The pool downstairs was really nice in the 40 degree heat, but be warned it's not heated and can get verrry cold. It's a big pool, from what I've heard most riads have plunge pools but you could swim in this one. There was also a jacuzzi but we never really went in it.

The breakfasts were nice but a bit samey for a week. This is the only negative I can think about for the riad and it's not even that big. You got fruit juices, tea, coffee, traditional pastries, yoghurt, bread and jam. It may have been because it was so hot but we found this a bit heavy for the mornings. It was all lovely though.

The riad is fairly easy to find as the alley to get to it has a shop opposite. The shop keeper here was lovely and spoke french and some english so was very handy to get snacks and things for lunch. Sometimes the alley had boys down there just talking. At first this was a bit intimidating but they were very friendly and said hello .

We found 99% or Moroccans were very friendly. The only bad experience we had was when we told a henna lady we didn't want any and she swore at us. Apart from this though we think everyone there was friendlier than the majority of the English.

Overall we absolutely loved Riad Puchka and especially Mustapha. We also loved Marrakech. If this is your first visit it can be a bit overwhelming but stick with it and you'll fall in love!

  • Stayed September 2010, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
4 Thank Susanna1991
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Herts
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed May 30, 2011

This Riad was simply perfect. Lovely accomodation and excellent staff. Very clean and the staff are most welcoming. The evening Tagine was devine. Mustapha The Manager was amazing and so very helpful. He arranged a driver for us for 2 days, day 1 we went all round Marrakech to all the must see places. Day 2 we went ti Essouraia. Yousseff our driver was a pleasure to be with.

  • Stayed May 2011
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Gazoolie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Victoria, Australia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 3, 2011

My husband, 2 teen daughters and my sister and I travelled to Marrakech for 3 days, in April and stayed at the Riad Puchka. A beautiful, welcoming place; stunning tiling and carved wood, an inviting pool (though v. cold water), a bubbling spa, some lounge chairs to relax in by the bar and very welcoming and helpful staff.

We stayed in the Blue Room and my sister and two girls stayed in the Yellow Room. Of course the rooms were as stunning as the rest of the riad - ornate paintings on the ceilings and furniture, well equipped bathrooms with copper basins and the largest bath anyone has seen! Fluffy towels and robes are provided too. The mattress in the blue room is extremely hard, which at first I baulked at, though my aching back did not hurt throughout the stay! The doors to each room get a lock for the outside, so they are very secure.

The riad included airport transfers with a maxi-taxi - the driver led us to the riad through windy dusty streets - I'm sure we looked a sight pulling our wheelie bags behind us. Once there, the location of the riad is shown to us by the manager on a map, and although confusing initially, the many times we walked into the souks and the square, we never got lost. Look for different corners to turn, landmarks, even a graffittied heart on the riad's own lane helped a lot! People will call out to you if you look a little lost - "Square - that way!" Local people encouraged us to see their shops, but a simple and friendly "Non, merci" stopped any harrassing. My sister taught us all some Arabic phrases of greeting, which went down a treat! Learn a few phrases and it will impress! One that was used to great effect was "Shame on you" - a'aub alayk was needed once and to a woman who was aggressive and swore at us!

We did take great pains though to dress modestly and appropriately covered - feeling at the end that we were treated with great respect, as we showed respect for their culture. I do feel disappointed at some Westerners who dressed in no sleeved, low cut tops and shorts had no understanding of where they were, or who they were interacting with.

I feel very sad for the people of Marrakech since the recent bombing - it will hurt their tourism badly I feel. This is a shame as it is a fascinating place to go - we were amazed and exhausted by it - we only got a little taste of Morocco, but it was well worth it!

I nearly forgot - make sure you order a home cooked meal by the lovely ladies of the riad one night - it was the best food of the whole trip!!!!!

  • Stayed April 2011, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank BronwynH88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Riad Puchka

Property: Riad Puchka
Address: 24 derb Hadada | Medina, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
#76 Luxury Hotel in Marrakech
Price Range (Based on Average Rates): $
Hotel Class:4 star — Riad Puchka 4*
Number of rooms: 5
Official Description (provided by the hotel):
Riad Puchka was originally built for ourselves and as you can see, it is a veritable little palace. We spared no expense fitting it out in the purest of Moroccan tradition with the finest and most expensive materials. You have free access to the swimming pool, heated spa, mini-gym, sundeck and barbecue. Live and eat like kings and queens at very affordable prices. Contact us directly and we’ll take persoanal care of you. ... more   less 
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Also Known As:
Riad Puchka Hotel Marrakech

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