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“Excellent level of service - but need more staff at breakfast time” 4 of 5 bubbles
Review of Riad Les Trois Palmiers El Bacha

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Riad Les Trois Palmiers El Bacha
Ranked #49 of 501 Hotels in Marrakech
Certificate of Excellence
Harlow
Level Contributor
97 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Excellent level of service - but need more staff at breakfast time”
4 of 5 bubbles Reviewed January 4, 2013

We were glad that we had read the reviews and arranged to be met at the airport as it would have been impossible to find at night. The staff are wonderful and were so ready to please. However I felt that they were some what stretched particularly at breakfast - this was not a problem if you did not have an activity planned and were happy to sit in the sun on the terrace.
A clean and convenient Riad. If you do not intend to visit places outside of the city I would suggest that 3 to 4 nights is enough based in Marrakech for an interesting cultural city break and a little winter sun!

  • Stayed December 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Janie024
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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739 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (84)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
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  • Spanish first
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English first
Nottingham, United Kingdom
1 review
5 of 5 bubbles Reviewed January 1, 2013

Marrakech was such an eye opener for us. We arrived late evening, not knowing where we were going. Greeted by the taxi driver we exchanged our currency as advised and followed him to the car park, "my car is here" we walked amidst a fold of of Mercs then to the fiat, oh heck! No need to worry. We had a journey with commentary to the riad and felt looked after, then our first journey from the car down the alley to our accommodation we became quite apprehensive. No need to worry, behind the door in the wall lay an amazing labyrinth of the riad. Moushine was an absolute star, he made us feel like royalty, nothing was too much trouble, not only on our first night but every night. The meal waiting for us was excellent, we wish we had been more hungry to appreciate it. Breakfast each morning was truly overwhelming (sorry ladies, we could not eat it all).

Aidan is another star, great guy. He led us through the streets of the medina towards the square, giving us tips en route and pointing out places to eat etc. We felt well prepared to face the hustle and bustle on our own, armed with our map with all the 'good things' to look out for marked clearly. The accommodation is superb, a real home from home, so relaxing. Everything we could need was provided, including travel adapters - never known that to happen before, brilliant idea!

Although escaping from Christmas in UK, there was enough recognition that it was the festive season, without being overpowering - a Christmas tree and minimal decorations. Christmas dinner for us was a 'take away' and champagne on the roof terrace. How different is that. But the best bit was when presented with champagne on ice, mince pies, and nibbles as we came out of our room in the evening. Wonderful. Thank you.

The riad made our stay in Morroco, it exceeded our expectations.

We will definitely recommend the riad to friends and colleagues, and would not stop anywhere else if we return to Marrakech.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 792AK17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed December 6, 2012

Despite the difficulty finding the place (we made a last minute booking and didn't arrange airport pickup or even look at the map before getting to the airport - losers), once we found it we couldn't fault it.

The intensive orientation course upon arrival was definitely needed (especially if you plan on wandering the souks and streets after dark - which is quite early in December) but the location is great for exploring!

Both Patrick (the owner) and the staff were incredibly helpful and friendly - we only wish we could stay longer!

Definitely worth a visit!

  • Stayed December 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank AlbiGJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Finland
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed December 6, 2012 via mobile

We enjoyed our time in Les Trois Palmiers! It is situated in the very center of old Marrakech and it is a haven of peace in the sometimes noisy and crowded city.

The riad is an old house from the 19th century and fully renovated - very beautiful as you can see in the pictures. The owner Patrick is very friendly with a local team evenly friendly. The riad has a roof terrace where you can enjoy the delicious breakfast served (local delicacies).

Marrakech can be stressful sometimes, but thanks to this place we got the rest needed in our holiday!

  • Stayed November 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank gyr787
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Ontario, Canada
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed December 4, 2012

This Riad is an amazing place with great customer service by the stuff Mohammed and Ibrahim as well as the ladies of the house under the direction of Patrick the owner who is totally devoted to the clients' customer service.
Location is great although hard to find at first, an experience that seem to repeat itself all over the Madinas of this country.....Ask to be picked up and the problem will be gone! Great service by Ali the driver/guide who also took us on a trip to the Atlas mountain arranged through Patrick.
Rooms are comfortable, clean, and breakfast is great , served on the roof patio on a sunny day!
This is indeed a beautiful Riad not to be missed, and a great value for your money!

Room Tip: Ask for 1st or 2nd floor not to be on ground floor where guests might have their breakfast...
See more room tips
  • Stayed November 2012, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Alty3900
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Exeter, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed November 14, 2012

We stayed here for a week and had a lovely time. The staff are all very friendly and helpful. The owner, Patrick, was readily available to give directions, advice on best places to visit and eat, etc. Any trips you want to go on can be organised by the Riad too at a better price than elsewhere, so this avoids the need to search around the numerous tour operators.
A great place to stay! Thanks to all the staff.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Jan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed November 8, 2012

I spent two nights at the Riad Les Trois Palmiers with my wife and my 2-year-old daughter. The Riad is beautiful and quiet, giving us a well needed break from a day in the the motorcycle-congested streets of Marakech. If I were to rate the Riad itself, without taking into account service, I'd probably give it four stars (I'm very critical). However, the staff working there, including the owner Pat, were so amazingly friendly and hospitable that I cannot give them less than 5.

When I say they go out of their way to help you, I mean that in the most literal sense. For example, my daughter was hungry one late morning, and I was all out of food, I went in search for something she might like at their kitchen, but it was closed. not to disappoint us, the caretaker left the Riad, and came back 10 minutes later with some bananas, apples, and bread. My daughter quickly relished in the delicious fruit (as did I). Needless to say, we were very pleased.

This is just one of many examples of the level of service we experienced at the Riad. I would definitely recommend this to anyone who's looking for a place to stay while visiting Marakech (with or without children).

Oh, and I almost forgot. They have a stroller that they let us borrow during our stay. We knew this ahead of time, so we left our stroller back home and used theirs instead. It was very convenient not having to drag one around with us during our flight to/from Morocco. Again, fantastic service.

  • Stayed October 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank shootemup77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Riad Les Trois Palmiers El Bacha

Property: Riad Les Trois Palmiers El Bacha
Address: 35 - 36 Derb Tizougarine | Dar El Bacha Medina, Marrakech 44030, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Airport Transportation
Hotel Style:
#29 Luxury Hotel in Marrakech
#34 Family Hotel in Marrakech
#92 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): $
Hotel Class:4 star — Riad Les Trois Palmiers El Bacha 4*
Number of rooms: 12
Official Description (provided by the hotel):
Riad Trois Palmiers El Bacha is an amazing house built in the 18th century by a rich family of Marrakech. Very well located in the middle of the souks, Caroline and Patrick bought this Boutique-Hotel 10 years ago, made 2 years of renovation and decoration. They offer now 12 rooms, 2 pools, 2 courtyards, 3 terraces and a stunning overview on the Medina and the Atlas Mountains. They will both make unforgettable holidays for you. They will welcome you personally to Marrakech. ... more   less 
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Also Known As:
Riad Les Trois Palmiers Hotel Marrakech

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