Well... Where can I start. We booked this self catering accomodation on the travel republic website, where the property is marketed as good quality, four star with fabulous pictures showing modern, funky decor and picturesque pools and surroundings.
Frankly, it's all lies.
We arrived at our apartment to be told that only one of the pools was open and if we wanted to eat after 6pm, we would have to go to the Golf Palace (10 mins drive away). This was a minor issue as once we were shown to our apartment and left there by the porters, we coulted no less than 13 dead cockroaches under the furniture, around the toilets, in the showers and in the kitchen. There were liquid stains down the bed head boards and curly pubic hairs on the pillows. Underneath the furniture in the living room area was thick with dirt and there were previous 'prisoners' items of rubbish - suitcase labels, tickets, receipts etc all under the chairs. Spiders nests present in the wood carvings on the roof and furniture which was generally shabby.
You have to bear in mind that hot countries such as Morocco are always prone to bugs and general nasties but please trust me on this - I am an experienced traveller and this issue was more to do with the fact that the standards of cleanliness at this property are so poor. Unfortunately, all the cockroaches we saw were dead, so ask yourself what did they die of..... and why had they all been left on the floor in the apartment...?!!!!
I complained to the manager who was rather indifferent but offered to move us to another apartment (2 bedroom)... He acted as if we should be eternally grateful for the additional space however upon closer inspection this room was just as disgusting as the first. The electric shutters were broken, and when we pulled out the double bed we found no less than 11 dead cockroaches right behind the head board...!!
Please do not think I am exaggerating in any way... I am absolutely not, and I have attached photos below which I took.
We simply could not stay in this property for obvious reasons, so incurred significant costs in moving to another hotel....... Bear in mind TRAVEL REPUBLIC could not have been more disinterested when presented with these photos and a formal complaint.
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- Also Known As:
- Palmeraie Village Marrakech
- Hotel Palmeraie Village