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“Very Disappointing” 2 of 5 stars
Review of Riad Safa

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Riad Safa
Ranked #140 of 1,177 Marrakech B&B and Inns
Certificate of Excellence
Key West
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Very Disappointing”
2 of 5 stars Reviewed October 19, 2013

I don't think I have ever written a bad review before. And, I must admit that my attitude is heavily colored by the overall unpleasant experience of staying in the Medina itself. Upon exiting the taxi in Marrakesh my traveling buddy and I were guided to the Riad via filthy, crowded streets. In fact, later on, we used a pile of trash as a marker of sorts when we got lost in the labyrinth. I must say that entering the door of the Safa was a welcomed relief from the squalor of the neighborhood. The owners of the Riad were "out of the country" and we were "hosted" by what we call in the States an "Inn Sitter," someone paid to run a bed and breakfast in the owners' absence. Perhaps it was just off season, but one got the impression the place was just sort of left to run on its own. No real personality. The deal killer is a Mosque loudspeaker that is literally aiming directly down into the Riad's Courtyard. Now, I have traveled extensively throughout Northern Africa and have a deep respect for all customs, including the "Call to Prayer." But, I don't recall ever staying in a place where the Mosque speaker was practically in the room with you. There was no escape! I can see why the owners went on holiday, to get some sleep. So, perhaps sleep deprivation and an overall dislike for the specific area of the Medina still colors my view of the Safa. But, nonetheless, it was not what I expected or read about in other reviews here.

  • Stayed September 2013, traveled with friends
    • 3 of 5 stars
      Value
    • 1 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
4 Thank hewtravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
guennaro, Propriétaire at Riad Safa, responded to this review, October 26, 2013
Well, this is the kind of review we expected from this client (even before he arrived) and the first thing to reply is to suggest people to go and read the other reviews from our guests.

Visiting Morocco and especially the Medina of Marrakech means that one must accept being waken up by the Muezzin (the call for prayer), being confronted to poverty rather than a sterilized environment and getting lost in the labyrinth of narrow alleys of the Medina and eventually discover some of the hidden secrets of the Medina.

The Riad has easy access and we always come to pick our guests up where the taxi stops and personally guide them to the Riad (4 minute walk). Besides, we provide maps and all the details to find the way back to the Riad when exploring the town.

This client does not mention that his favorite destination is Mykonos where he finds what he calls “nice guides”, hammams, saunas and “hot spots” which we obviously cannot provide here in a Muslim country…

As a matter of fact, I understand that Marrakech was a wrong choice unable to fulfill his expectations but the “inn sitter” managing the Riad while the owners are not there has nothing to do with this.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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674 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed October 2, 2013 via mobile

My wife and I stayed at this riad for 4 nights and there's really nothing negative to say about it, on the contrary only very good things. We arranged airport pickup which was useful as it could be hard to find the first time. It's more than what you'd pay for a taxi but worth the smooth arrival. We had lunch once in the riad: best tajine I had in Marrakesh by far and nice to be able to have beer in the riad: not all have that. You pay European prices or even slightly more for this, but it's very tasty and nice as a ones off meal, especially as the first one in Marrakesh.
The pool on the roof is definitely the highlight of the riad for me. We bathed in it every day during the hot hours of the day and it's such a blessed refreshment in this hectic city. Definitely recommended to break the day in 2 parts with a return to the riad for a swim in the afternoon if you've got the time to do so. It's really only 10 minutes walking to jama el fna and it is a good thing to be just outside of it. The riad staff is all super friendly and professional and the atmosphere very peaceful. Everything super clean, new and in good condition. Again, we really enjoyed our stay. I can honestly say choosing this riad booted our trip to Marrakesh from being good to excellent. Highly recommended.

Stayed September 2013, traveled as a couple
Helpful?
Thank Yishai E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed July 9, 2013

We had a wonderful stay at Riad Safa this May. The owners and staff are superb - welcoming, but aren't too pushy of services or hospitality, which can sometimes be too much elsewhere in Morocco. The riad is tastefully decorated, and overall vibe is all about comfort and tranquility. We enjoyed a delicious breakfast on the rooftop terrace every morning, and spent a few afternoons relaxing by the dip pool. Our stay at Riad Safa was definitely one of Marrakesh highlights for us, and we would highly recommend. One thing -- there is a minaret next door to the riad, so the call-to-prayer is heard loud and clear. Adds to the ambiance though!
You can see more here: http://www.victorianinbloom.com/2013/morocco-lodging/

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank housetolaos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 22, 2013

I arranged to stay at Riad Safa with seven girls on a hen weekend in Marrakech. I couldn't recommend it highly enough. We were brilliantly looked after - we had spa treatments on the roof terrace, airport transfers, chaperoning on arrival and in the evenings so we always felt safe, they organised us a day trip into the Atlas mountains and even looked into local festivals for us in advance of our visit. The location is ideal to visit the souks and local restaurant Fondouk is another great recommendation.

  • Stayed June 2013, traveled with friends
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Emily R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milan, Italy
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 9, 2013

Very beautiful and extremely quiet place. You really feel like at home.
The owners, Frederick and Jean Michel are delightful and honest people.
The terrace on the roof has everything you need to relax, get some sun and refresh yourself in the small pool.
Great location: 10 minutes from Jemaa el Fna and few steps from the north entrance of the souks.
Personally, I strongly recommend the Airport transfer.

A little stink comes up from the bathroom drains. Not a fault of the Riad itself, but better keep them closed.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank dantibis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leicester, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed May 29, 2013

A friendly face met me and 6 friends on arrival in Marrakech as Jean Michel and Frederic had arranged our transfer from the airport (highly recommended, and a good price). We had to walk the final stretch of the way as the Riad is situated through narrow streets. After the hustle of the street, Riad Safa was a calm oasis and we were welcomed by Abdul. A fabulous traditional meal was arranged for our first night, again I would recommend this as we arrived quite late and negotiating the streets would have been daunting on our first night. Our hosts were generous with their time, helping us with maps of the area, giving us valuable advice about local customs and places to visit. They arranged an amazing trip to the Atlas Mountains, in which we had an opportunity to visit a Berber home and share a mint tea with the lady of the house, took in spectacular views and enjoyed lunch on a sunny terrace alongside a pool. Our driver was Adil (please excuse if I've spelled this incorrectly) who was a good guide as well as a safe driver. The roof terrace with its plunge pool was the best way to unwind at the end of a day's haggling in the souks, and restaurants recommended by Jean Michel and Frederic all had excellent food, and any entertainment was fab. We were very well looked after for the whole of our trip, so a BIG thank you to all of the staff at Riad Safa.

  • Stayed May 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Jaine B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
3 reviews
5 of 5 stars Reviewed May 14, 2013

A dear friend recommended that we stay at the Riad Safa in Marrakech and so we decided to bite the bullet and book a trip in April. We took advantage of their offer of a transfer (very reasonable) and booked an evening meal at the riad that night (very good value), both proved to be very wise choices indeed.

Marrakech is a city of big sounds and smells and sights to behold and we effortlessly glided our way through it all, taking it all in while being transferred to the riad. Please note that the taxi can only take you so far and you will need to walk a short distance through the souks to get to the riad.

The riad is really lovely and modern, with wifi, an oasis of calm amongst the souk. We were welcomed by Abdul who made us a delicious cup of tea with some pastries and talked us through a map of the surrounding area. We were shown to our lovely rooms and we negotiated about 40minutes to freshen up before our meal. The meal was delicious and we were able to try some local morrocan wine too. The service was awesome and as my dear friend stated, it was one of the most delicious meals we had in Marrakech. We had two meals there in total both delicious, both different. We also visited the Fondouk which they recommend, not far from the riad, which was also nice. Breakfast was included in the price and was a nutritious yummy mixture of breads, croissants, pancakes, jams, yogurts, fruit, juice, tea or coffee, very filling and beautifully presented.

The owners Jean-Michele and Fred were incredibly warm and friendly. No request seemed too hard for them. They purchased bus tickets for our onward journey to Essuaoira, they hired a very good guide for us for our day tour of Marrakech (Syed) and made our stay very comfortable. I only wished we had stated longer than the 3 nights. I look forward to going back.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Charl A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Riad Safa

Property: Riad Safa
Address: 64 derb Lalla Azzouna | Kaat Benahid, Médina, Marrakech 40030, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool Airport Transportation
Hotel Style:
Ranked #140 of 1,177 B&Bs / Inns in Marrakech
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Riad Safa 3.5*
Number of rooms: 5
Official Description (provided by the hotel):
Welcome at Riad Safa, a true haven of peace in the exciting Medina of Marrakesh.Riad Safa is located in one of the last authentic parts of the old city (medina), with some of the major cultural institutions just around the corner, and ten minutes by foot from the famous Jemaa el Fna square.Safa means serenity or pureness in Arabic, and it is our aim to provide you with a feeling of pure wellness during the longer or shorter time you stay with us. The atmosphere therefore, is very quiet. Even at the moments that the Imam of the neighbouring Mosque spreads his prayers over us; then you feel the mistery of the East and the presence of the languorous city.We speak English, French and Dutch and we love to help with everything you would want to be assisted with; whether it is a transfer from or to the airport, the booking of an excursion, or to have you accompanied safely home through the myriad of narrow alleys by our helpfull staff, after a 1001-night dinner in the medina.We want you to feel comfortable, and at home with us.Affordable luxury, that is what we want to offer you.Marrakesh is a bustling and buzzy city, so it is nice to know that after a tiring day of shopping in the souks (covered markets) or a visit to one of the palaces, you can immerse yourself in the lovely quiet of our Riad, and relax in one of the intimate "salons" or, during spring and summer, cool down at the small rooftop pool with a dewy glass.At night we offer a delicious "table d'hotes" in a romantic setting on the roofterrace, or indoors, just as you prefer.In-house hammam & wellness • we have a small hammam on the rooftopterrace, which you can book• on demand we can arrange for scrubs, massage, facials, pedicure and manicure. ... more   less 
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Also Known As:
Riad Safa Hotel Marrakech

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