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“Luxury with health hazard twist”

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Club Med Marrakech le Riad
Ranked #57 of 501 Hotels in Marrakech
Certificate of Excellence
Johannesburg, South Africa
Level 5 Contributor
49 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Luxury with health hazard twist”
Reviewed August 7, 2010

We really wanted to give Club Med another chance, had a great holiday with them in 2009 but after that nothing but trouble. travel agents did not know resorts, nice room levels always unavailable ( you can for instance not book suites in punta cana from europe but hell, they are there, you ending up with your nose on a fence.... To make a long story short, we did ten days in the Riad, with Kids club in le Palmeraie. I literally had to beg for that and guess what, it is like a 2 min walk from our room. but you cannot just book it. incredible. we booked interconnecting suites for us and our 3 kids and our flight was horrible ( london marrakesh has a stopover in casablanca that runs bad quite often/always) nevertheless someone was waiting at the airport for us and there was a beautiful tray of food in the room waiting for us 2 am in the morning. And guess what. How long is uncooled salmon and pate supposed to wait for?right. Beautiful rooms, nice setting, good service ( club med seems to have this maffioso thing going where everybody needs to talk to you as if they know you, I can see where it comes from though not everyone might like it, but yes CA VA, merci - everything in french also kids club) but they have a bit of a hygiene problem. we had cockroaches in the room, hair on the ham and fished out food from the previous child from the child seat EVERY SINGLE TIME. for ten days, I was the only one cleaning seats. THere are flies everywhere and they do a posh cocktailparty, put all the food there for the flies to taste and than you can give it a go. All the people we met at one point struggled with digestion and I wonder weather a lunch with choice of carpaccio of beef or salmon might be a good option? Food was way below level we want and expect from 5 stars. baby 10 months could choose between two 6 month baby jars so lived mostly from bananas and rice. Overall, not worth the health hazard for this price. we enjoyed each others company and met some wonderful people but I think this resort has serious health and safety issues in the food dept. If you really need to go, take disinfectant wipes and spray. And buy souvenirs and everything at the local Carrefour and mall. This will bring you more into local culture than the souks ( don't skip them) where you are either harassed or set up by your guide. overall a good trip, too expensive. to give you an idea, we could never take an afternoon nap in the room because of the noise. that shouldnt happen in a 5 star hotel?

  • Stayed July 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4 Thank acl2311
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
London, United Kingdom
Level 6 Contributor
150 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 155 helpful votes
Reviewed October 22, 2008

We are in a strong position to review Club Med Le Riad as not only is it our second visit (previous stay Sep 06) but we stayed at the incomparable 5 trident Plantation d’Albion in Mauritius and can make a true comparison as Le Riad has been recently upgraded to 5 tridents also. So inclusive champagne (but not before 1800) and on our arrival, we were told lots of little surprises would be offered every day (no more than before). Two years ago we thoroughly enjoyed our 7 days here and longed to return to see more of Marrakech and Morocco. The main criticism we had before was that Le Riad only offered breakfast but this year that has been addressed by the addition of a lunchtime brasserie style service and a special evening at the El Kebir restaurant, which was excellent – even if portion size was meager. The lunchtime ‘brasserie’ is good but not 5 trident good. There was little variation from day to day and service was often affected by flies – apparently due to the close proximity of the stables for horses and camels outside Le Riad.

We must have been spoilt by our holiday at Albion the previous Easter because on arrival to our suite there we had a welcome bottle of champagne, fresh cut fruit everyday and champagne included whenever you wanted it. As previously in 2006, on arrival at Le Riad we were offered a non-alcoholic cocktail, mint tea and simple biscuits. Champagne is inclusive here but only after 1800. Our suite with roof terrasse was identical to the one two years ago but the location was less impressive as it overlooked a building site and rough ground behind Le Riad walls. To be fair, we asked to change and this was swiftly organized and we were relocated to a different suite overlooking the lovely gardens and the Spa. The suites are no different to when Le Riad was 4 tridents – though still nice, clearly not to Albion’s standards.

A major criticism since our last stay was the special rates for children, including free for very young children. This led to several families with young children staying there. The pool area was dominated by them and the steps area into the pool was monopolized by a large English group with several children using the steps as their own private beach – resulting in many of us having to enter the pool by the ladders in the deeper sections. Most open public areas of Le Riad were also spoilt by the prolific number of people smoking – clearly the rules in Morocco are more relaxed but in a French owned resort we were surprised that there was not a total ban.

The champagne is served only from 1800 without supplement. The hour of aperos, from 1800 was very good and an improvement was the special ‘tasters’ and ‘nibbles’ with your pre-dinner drinks and the singers and belly dancer were excellent. However, you had to still eat at El Kebir restaurant (outside Le Riad but close by) – 3 course meal of good quality, the Palmerie buffet (4 Tridents) or the restaurant buffet in the club’s village in the Medina (3 Tridents) – free 15 minute bus ride in the centre of Marrakech. All of these put together could not match the outstanding buffet and restaurant meals at the Albion, Mauritius – seen as Club Med’s showcase 5 Trident village – something that all new 5 Trident villages should try to emulate. On this measure Le Riad falls short.

As for our previous stay in 2006 the strength of Le Riad is its personalized service and the new general manager, Mathieu, has made a good start in upgrading the village to its 5 Trident ambitions and is keen to improve things further. The staff are outstanding and cannot do enough for you. Chef de Bar, Roberto, is excellent and his team of staff work tirelessly to see to your every need. In particular, Redouane, Sofiane, Hisham (x2) and Mimo are fautless. In the Reception area Mohamed is keen to help in any way possible and the whole village is kept beautifully clean by a hard working team of staff.

This year we took the cycle tour, had a guided tour of the souks and took the High Atlas Tour which were all excellent. We organized our High Atlas Tour using non-Club Med transport/guide for a third of the cost of the Club Med tour and had a personalized tour to see a Berber house, the potteries, the carpet makers and the two main valleys leading down from the mountains.

In conclusion, Le Riad is as good as ever but not yet hitting the 5 Trident standard. We thoroughly enjoyed our second stay, in spite of our frustrations, but will not be returning for a while. We are, however, returning to La Plantation Albion again so check out our previous review of our stay there on Tripadvisor.

  • Liked — The excellent personalised service
  • Disliked — The fact that it's rated as 5 Tridents but not yet at the standards and the young children (sorry)
  • Stayed September 2008
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
6 Thank Gordon E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surrey, UK
Level 6 Contributor
200 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 389 helpful votes
Reviewed April 8, 2007

We had never stayed at a Club Med nor are we French - so there was a moderate degree of apprehension booking this. But Le Riad is not your ordinary Club Med, exactly as we had been told.
Le Riad is actually an enclave at the far end of the larger Le Palmeraie Club, about 15 mins by car from Central Marrakech.
The grounds are really very nice and extremely safe (we let our children go anywhere, incl in the evening) - plenty of pretty corners, lots of green and sports activities everywhere. Le Riad is much smaller and more exclusive with its own pool and bar and MUCH nicer rooms. It has its own entrance and you need to flash your green wristband (a Club Med requirement, we have learnt) to enter. Most activities were outside Le Riad in the larger complex (indeed only breakfast - good - and a limited room service is available).
There are two restaurants in the complex - a larger multi-taste one and the smaller El Kebir (moroccan-ish: must reserve this one). The food was actually quite good and we were most impressed by the organisation and friendly attitude (fantastic garden party) although you could never really arrive too late as the yummier dishes would disappear.
The nationality mix just before Easter was around 75% french (50% at Le Riad), the rest a mixture of Brits (very few football shirts and tatoos - in itself a major plus), German, Italian and the odd Dutch and American. This, of course, explains the emphasis on food. Wine and beer are of course freely available but we never saw excessive drinking but rather a fun, convivial atmosphere with a 'cultured' party atmosphere throughout. That said, a basic knowledge of French will help you a lot.
Carlo (Le Riad's Italian manager) and his team were superb although reception needs to improve their English skills if they want to attract a more international clientele. Indeed, the only issue we had was with the shower (too hot or too cold). The rooms (garden or terrace) were first class and very comfortable indeed.
Overall, perhaps not quite 5* but definitely 4* with luxury touches in places. Certainly good value for money.
I thought Le Riad was certainly worth the extra cost vs Le Palmeraie especially if you want some peace and quiet.
The free shuttle service to the third Club Med (Medina - 100 mts from Jemaa el Fna) was a great bonus and allowed for easy exploration. Access to this Club Med also makes exploring easier.
We thought this was an excellent family holiday with something for eveybody.

  • Liked — The grounds, the food, the service.
  • Disliked — Still very French-centred so communication can be tricky
  • Stayed April 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
4 Thank Gastronauta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Club Med Marrakech le Riad

Property: Club Med Marrakech le Riad
Address: Sidi Yahya, Marrakech 40000, Morocco
Phone Number:
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Marrakech
#40 Luxury Hotel in Marrakech
#88 Family Hotel in Marrakech
#137 Romantic Hotel in Marrakech
Hotel Class:5 star — Club Med Marrakech le Riad 5*
Number of rooms: 60
Official Description (provided by the hotel):
Le Riad, which is surrounded by private gardens, has sixty Suites which combine a Moroccan setting with every comfort imaginable. With its swimming pool and its rooms each with a fireplace, Le Riad is an intimate and princely place. You can sample a privileged lifestyle relaxing in the Bar-lounge, enjoying the cozy atmosphere in the piano bar or unwinding in the library. The more curious amongst you can treat yourselves to the exotic flavours and spicy dishes on offer at the restaurant. ... more   less 
Also Known As:
Club Med Marrakech Le Riad Hotel Marrakech
Marrakech Club Med

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