On their website they claim to run "regular" shuttle buses between their Ibis at the Train Station and this one, they also claim that the hotel is 3km away from Place Jemaa El Fna (The main square in Marrakesh), these are both lies.
They run 2 per day (when I arrived at the Ibis at the station at 2.45pm I was told the next wasn't until 8pm, and I would have to take a taxi!), and on Google Maps it shows the hotel to be over 8km from the main square.
For 2 days before I arrived I emailed the hotel in both French and English asking what times the "regular" shuttle service ran, they didn't reply to any of my mails, I explained this to the manager at the Ibis at the station, and eventually after much discussion with the Palmeraie, he had them agree to pick me up within 30mins, an hour later I was collected.
When I got to the hotel I was given room 243, I took the lift, the hallways smelt damp, the room itself was dirty (hair on the bed, bathroom floor etc), stains (where drinks had been sat down), plaster coming off wall as you entered the room, at this stage I thought I would complain to the management.
I went to the reception and asked for the manager, the person on reception asked why, and when I said to him I wanted to complain, he folded his arms and said "about what"!
He said the manager wasn't available, but agreed to change my room, the new room, 240 smelt of cigarettes (I'm a non smoker) but at least it was slightly (and only slightly!) cleaner.
I attempted to contact Accor to complain, but they make it extremely difficult, I sent an email to a general address, but they haven't replied, cannot believe how bad this was.
- Official Description (provided by the hotel):
- At the exit to Marrakech, the Ibis Moussafir Marrakech Palmeraie hotel is ideal for a relaxing holiday or a seminar/conference. Close to the city centre and the finest tourist sites of Morocco, the hotel puts at your disposal a bar, a restaurant with Moroccan specialities or international cuisine and well-lit parking. It has a swimming pool, and a convivial terrace with deck-chairs. The 7 suites and 147 air-conditioned rooms have Wifi Internet access. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Travelocity, Hotwire, Cancelon, ACCOR, Hotels.com, Priceline, Cheap Tickets, TripOnline SA, HotelQuickly and Hotel.de so you can book your Ibis Marrakech Palmeraie reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Accor Marrakech Palmeraie