The riad is extremely beautiful and tasteful, very stylish. It is in a good location about 10 mins walk from the main square. The staff are lovely and very friendly. The hammam experience was fantastic as was the masage (thanks Laila!) and the roof terrce is superb. The roof jacuzzi was absolutley FREEZING though, so you will have it to yourself!
However, two things let this place down. First, the food is very average compared to other places we ate, especially the next hotel we stayed at, where the food was incredible. Secondly, although Joel (the owner) is pleasant enough, he seems distraced and looks at you very strangely when you ask the most normal tourist question. There were a couple of things we mentioned which were fixed only on the last of our 3 night stay - shower tap that didnt work properly (no hot water) and no lamp/light on the private balcony that we paid extra for so we couldnt sit out there. We did mention these things as soon as we arrived. I expected better service to be honest. Also, the bed was very hard indeed.
I think this place is over confident of its ability to fill up and has started to be a little bit resting on its laurels. If I were to go back to Marrakesh, I dont think id' stay here again. But then Im not sure id stay in a Riad, for all that they are beautiful and authentic, there is no minibar/fridge, no TV and no room service, so when you wake at 630, you have no drink until breakfast at 830, and everytime you want a drink, you have to get dressed and go and find a member of staff. But it is an experience!!
- Official Description (provided by the hotel):
- The riad Karmela has 19 bedrooms and family appartments located within 3 houses and courtyards connecting together. You can also enjoy a hammam, massages, summer jacuzzi, large terasse. We are located 8 mn walk from the Pace Djemma El Fnaa and 1 mn from the souks. ... more less
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- Also Known As:
- Riad Karmela Marrakech
- Riad Karmela Hotel Marrakech