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“good but...” 4 of 5 bubbles
Review of L'Heure d'Ete

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L'Heure d'Ete
Ranked #58 of 511 Hotels in Marrakech
Certificate of Excellence
Foggia, Italy
Level Contributor
81 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“good but...”
4 of 5 bubbles Reviewed February 25, 2013

The rooms are clean, the staff is very kind, the riad is centrally located and it offers the opportunity to enjoy an hammam and a dinner on the terrace. However: the French owners won't accept credit cards for the extras (meals, hammam and so on), they ask a 2% extra commission if you pay for your stay with your credit card. This is not correct at all! unfortunately I haven't been able to notice this to Mastercard so far.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Corrado V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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478 reviews from our community

Traveler rating
    324
    128
    16
    9
    1
See reviews for
57
237
16
7
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Newcastle, UK
Level Contributor
34 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 bubbles Reviewed February 24, 2013

We stayed in this Riad for three nights before heading off to Rabat and Fez as part of our week stay in Morocco.

The Riad is perfectly located just a couple of minutes away from the square – it really was the ideal place for us to go out exploring as we could just pop back whenever we needed or wanted to The area, although down a winding alley felt safe even at night.

It was lovely to be welcomed on our initial arrival with a mint tea after a long day of travelling and the room we stayed in was lovely and beautifully decorated. There was a great en-suite with powerful shower. The room was cleaned everyday and was spotless. We found it particularly useful to have a safe in the room and WIFI access was possible at times although the signal wasn’t great and we ended up going down to the courtyard when we needed to use this facility. We also appreciated the breakfast being part of the room fee although it was relatively small (compared to what we have had elsewhere) it was nice and the serving staff were very friendly.

Although our stay at the Riad was mainly positive there were some areas we felt could be improved – which reflects our 4 star rating rather than 5. After reading other reviews on Tripadvisor we decided to book the airport transfer. We were pleased to have paid for this (we were arriving at night and didn’t feel confident finding the Riad ourselves) however it would have been helpful to know in advance that the transfer would involve two people taking us to the Riad. With our limited French it took us a while to realise this when the person who collected us dropped us off in town to be taken by another. The porter had a cart to transport our luggage but having light bags we decided to carry these ourselves. The porter however hung around the Riad for a while and we felt this was because we didn’t give him a tip – but when you are paying 20 euros for the transfer we assumed the Riad would be covering this.

We are not sure on whether there is a reason for this, as we came across the problem in Fez too, but we were not given a key to the outside door of the Riad. On most occasions we did not find this a problem - we rang the doorbell it was answered promptly. There was one occasion however when we were left standing outside for over 10 minutes in the evening. Having rang the doorbell a few times and were still waiting a member of staff at the Riad opposite even went up to his roof terrace and shouted across to ours. It took the Riad’s staff a further 5 minutes for someone to answer the door to let us in. We were informed this was due to showing new arrivals around but having an external door key would have meant this wasn’t a problem.

The male reception staff were friendly and very helpful in suggesting places to see in Marrakech however we, as another reviewer has also mentioned, felt it was inappropriate to suggest guests give them a 5 star rating. No accommodation provider should be asking guests to do this regardless of the current economic climate.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank spw1984
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Las Palmas de Gran Canaria, Spain
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed January 18, 2013

The Riad is down a back street off the main square I'm the medina, a little scary for a first time visitor, the rooms are quite basic, not tv, and no Internet, I ended up not staying there and tey were okay with that I think in future I'll need to check trip advisor more closely

  • Stayed January 2013, traveled on business
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank David19david
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed December 30, 2012

Positive:
1. Good location to stay. The riad is just 2 minutes walk from Jemaa El Fna and within proximity to major attractions in Marrakesh.
2. Thank you to the ladies to clean our room neatly everyday!!
3. Quiet at night.


Negative:
1. Don't be fooled with the rating of this riad. It is NOT AS GREAT AS the rating show on this website. On our check out day, two reception staffs urged us to rate the riad's review all "excellent". We found this action is too much.

2. On the checkout day, we asked the receptionist help to call our preferred taxi driver. They pretended to call and quickly tell us that the phone call didn't go through. Instead, they suggested us to arrange airport transfer with the riad, which is triple times more expensive.

3. Breakfast was good but serving time too slow. The terrace cafe was empty, and all foods are ready made. However, still took them 20-30 minutes average to serve breakfast.

4. WIFI doesn't work all the time.

Room Tip: Choose upper floor rooms. Ground floor is too dark.
See more room tips
  • Stayed December 2012, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank globaltrotter1280
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Blanc, Michigan
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed October 22, 2012

We stayed 3 nights and found that the location just minutes from Jemaa-el-Fna square. We had the Riad arrange an airport pickup and the driver was waiting for us when we got off the plane. Hammou greeted us and took us to the terrace for mint tea. Each night we would return from eating in the food stalls in the square or the many restaurants for a glass of wine on the roof terrace. Languages French, English, Arabic and maybe more. If I go back I would stay here again.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Twobyte2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Granada, Spain
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed September 30, 2012

It is a nicely decorated riad very well located. The rooms have too thin walls so you hear everything. Bathroom smells. In general, a good place to stay but without much privacy. Bbreakfast was not particularly good, in fact I disliked it very much.

  • Stayed September 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Tr0tamund0s2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MARRAKECH
1 review
5 of 5 bubbles Reviewed May 11, 2012

We spent a couple of days in Marrakech , we satyed at Ryad L'heure D'ete for 3 nights , all went well , the breakfast we had in the small garden -terrace was so perfect and delicious.
My stay here is marked in my life.i will not forget this experience , i recommend this kosy and nice riad to everybody going to Marrakech . Staff is there for you namely : Hammou and fatimzahra,
All is all , you are welcome in this small-kosy Riad to realize your dream , and spend your experience in the bustle ,hustle of the Medina.

Room Tip: Rooms in the second floor
See more room tips
  • Stayed May 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank AMTRAVELITE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about L'Heure d'Ete

Property: L'Heure d'Ete
Address: 96, sidi Bouloukat, Marrakech, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Airport Transportation
Hotel Style:
#30 Spa Hotel in Marrakech
#37 Luxury Hotel in Marrakech
#81 Family Hotel in Marrakech
#116 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): $
Hotel Class:4 star — L'Heure d'Ete 4*
Number of rooms: 14
Official Description (provided by the hotel):
It is in the fascinating shrine of the Medina, sheltered from too much modernity, that you will find this welcoming house that was a traditional Marrakchi family mansion until 2006It took 2.560 trips by donkey drawn carriage to bring all the new materials needed to renovate the house and make a dream come true. But all our efforts have been rewarded and l'Heure d'Eté is now a lovely ryad proud to combine the discreet comfort of stylish modernity with the best of age-old Moroccan traditions. 13 rooms and a suite are distributed on three different levels around a glass-roof patio-lounge that can be opened at will to enjoy the best of the season.L'Heure d'Eté is located in the vicinity of Jemaa el Fnaa Square (3 minute walk) and will provide you with all the expertise and comfort you need to enjoy the unforgettable beauty of the red city. ... more   less 
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Also Known As:
l Heure d Ete Marrakech

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