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Reviewed February 20, 2007

Unfortunately this riad didn't live up to the promises they made on their website. The standard of maintenance was poor, and the location inconvenient. The staff spoke no English, which is inconvenient in a French-speaking country as most of the locals speak no English either.

The rooms were not really clean with rubbish left from previous guests.

Maybe there is a true luxury riad available in Marrakech - this just isn't it.

  • Stayed: December 2006, traveled as a couple
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3  Thank love2fli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 9, 2007

I stayed in this riad in Marrakech with my wife during four nights and we loved the place! The staff, specially Magid, were wonderful and very helpful in our discover of the ancient Medina. The rooms had a very nice decoration and they were quiet and peaceful... The perfect place to rest after a long walk in the narrow streets of Marrakech. I truly recommend it! Keep up with the nice work...

  • Stayed: August 2006, traveled as a couple
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1  Thank vfd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 1, 2007

I stayed at this hotel at the end of 2006, having booked over the internet for my wife and my four-year-old son, as there was almost nothing else available except for the Ibis at this busy time of year.

In retrospect I wished I booked the Ibis. The hotel is not cheap, but comparing to some others in its price bracket it is not luxurious. The toilet seat had fallen off the toilet, the fan control was hanging off the wall, and there was not even any soap in the bathroom.

These problems I could tolerate, but not the rudeness of the owner, a Frenchman (not Moroccan), who made me feel very unwelcome, who told me children under eight were not allowed, and initially demanded extra payment despite having prepaid in full. I pointed out that I had checked the website before booking, and that it describes itself as "Accomodation Marrakesh for Family holidays in guest house marrakesh" and doesn't mention anything about children's ages on his website. He said that my son (aged 4, not 4 months!) would wake up in the night crying and disturbing the other guests. He also accused me of lying when I said I had phoned and had no response and claimed the phone was answered '24/7'. He obviously has no idea about children and moreover the riad was very noisy, because of poor design, and flimsy doors, so every guest talking across the courtyard could be heard in your room, everyone having their breakfast, etc.

So unfortunately we were rather disturbed by other guests due to the hotel's poor design.

On top of this the staff generally spoke no English so were pretty useless to me in a strange city. They did not offer any help to make restaurant reservations or explain where the souks or other attractions of the city because they could not communicate in English.

You would expect much better service than this in a small + expensive hotel as this one is. Definitely one to avoid.

  • Stayed: December 2006, traveled with family
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1  Thank somewhereinlondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 14, 2006

We have just arrived from Marrakech. The place was really nice but nothing comparable to the lovely staff, especially Jemal and MAjid. Just them made our stay special, always trying to be helpful with an smile.

The Riad itself is very nice, 20minutes walking from the main square. The street you must walk down to the square is a littlle bit dirty, with people selling food in non a very higienic conditions ( from an European point of view - but this the way they it is done here and it is not fair that I complain ), but very moroccan, I figure.

I read the previous email and I agree with everything.

We went quite often to Restaurants and we found a very special place called Cafe de La Poste, in the new city ( ten minutes from the hotel ). Very good food and very good prices, much cheaper and much better than the touristic restaurants, do not hesitate and go there, and you will always think about me.

I do not know if I will visit Mrrakech again but if I do it I will be staying in this Riad or wherever Jemal and Majid are working.

  • Stayed: October 2006, traveled as a couple
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5  Thank gorka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 11, 2006

My husband and I (early 30's) stayed at Riad Moucharabieh for 1 week in May 2005. The riad inside is a real art noveau place and like an oasis of calm away from the hussle and heat of Marrakesh streets. Our room was fabulous, I believe all are styled individually and the Riad website has really good photos of the all the inside of the Riad. There is a small indoor pool in the ground floor of the Riad, there is no roof covering and its icy cold water its most welcome after walking around the city, or from sun-bathing on the roof terrace. The breakfasts are possibly the best start to the day ever, all freshly prepared by the 2 gentlemen who look after the Riad, who are possibly the nicest 2 men in Morocco. Little fluffy pancakes drizziled with honey and almonds, fresh fruit, mint tea are offered every morning, and the guys always appear like magic no matter what time of day or night you enter the Riad, to check if you need anything. This Riad is highly recommended. However, Marrakesh and the location of the Riad are somewhat more questionnable. Its within the Medina old city walls and straight out the front door and round the corner is right in the middle of a busy local street where the men stare and the smells from freshly slaughtered meat and whatever else, are quite overpowering, I walked around a lot with a hanky over my mouth, but this is a place thats been un-changed for centuries for the locals and they ain't about to Westernize it for anyone. Its not quite the magical arabian night tale I had imagined. There is a lot of cruelty to animals and you'll see this everywhere you walk. The Riad is very centrally located with regard to the souks, Jemma El Fna and all other sites which is a plus point. Its more than a 10 minute walk to the Novuelle Quarter but its also worth a visit for some better restaurants, local taxi's are really cheap and quick. Marrakesh was not for me, but if you like the real deal and don't mind the hassle in the souks then go for it. The Riad was a welcome retreat to come home to though after the madness of Marrakesh and thats why I'm recommending it. There are a lot of good day trips to do from Marrakesh, a 4x4 into the mountains is really worth it, and for nighttime the open air cooking stalls at the Jemma El Fna take some beating. Just get ready, Marrakesh is not for the faint hearted.

35  Thank jb250
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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