Lovely Riad with 6 rooms, two courtyards (1 with a small pool ~1,60m deep) and two roof top terraces. Not luxurious but well restored and full of the decorative details one looks for in Morocco. Very friendly and helpful staff headed by Hamid. Meals are tasty but a bit pricey and dining/breakfast room is very small - do not expect much atmosphere but it is good for a family reunion, as was the case. Ok location at the entrance of the souks <10mins from Dar el Glaoui and from the Museum of Marrakech/Medersa Ben Youssef, 20 mins from Jemna el Fna. Right next to a mosque so expect to be woken up at 5am for prayer.
It would have been a lovely stay if it was not for the shenanigans related to the payment, which unmasked a rude and dishonest owner (or manager?), Catherine, with whom I had dealt with by email to book our stay. We paid a deposit charged to my credit card and agreed that the balance of €860 would be charged to the same card on arrival. On the first day Hamid asked if we could pay cash, which I agreed with and started by advancing him some Dirham, which I had bought at a rate of 10.7 to the Euro. When it came to settle the balance on the last day I was given a bill in Euro but told they would convert my Dirham into Euro at 11.5… I argued that was not acceptable as it would create a loss for me (€60 if you do the maths) and was then proposed a rate of 11. I still objected to this and proposed to pay by transfer, but a transfer was not accepted "because the cash is needed in Marrakech" and "11.5 is the rate at which you convert Dirham into Euro"... But I did not want to pay cash in the first place, I was doing them a favour!!! Nor was I told in advance to bring sufficient Euros to pay the bill. Madame failed to understand the fragility of her arguments and on the phone dismissed me as a carpet salesmen… I ended up paying the local expenses in cash and had them charge my credit card for the balance of the rooms, but by them my holiday had been ruined.
So be warned: this is perhaps the only place where you are worse off paying cash because they try to charge you, not the market's, but their exchange rate - unless you bring a stash of Euro. If you object to their cash management strategies you get insulted as a reward. Best avoided if you don't want to have your holidays ruined. Shame, because the staff are really friendly and it is a lovely place.
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