I booked with booking .com after reading the great reviews, since then they have got in a new manager and I personaly cant see them getting many more favourable reviews,
this is an extract from booking.coms webpage.
“located in central Marrakech, this air-conditioned riad is a 10-minute walk from Majorelle Gardens and Jamaâ El Fna Square”????. You could not possibly walk to the square in less than half hour and thats pushing it .more like 1 and a half with the kids ,we did it one way most days and got a taxi back about 10-15mins
“Enjoy local specialities in the lounge or on the terrace, which offers views of the medina. You can have a drink in the bar”?????
There isn’t a bar and there isn’t a restaurant and the only view is of the other rooftops and street .
“and a continental breakfast is prepared every morning at Riad Villa Bleue.”?
We got baguettes (usually stale) jam , butter, a microwaved pancake ,coffee and cheap orange juice every day. A few times we asked if we could have omelettes
They don’t have a 24hour front desk , snack bar or tour desk,
The swimming pool was green so out of use,
The pool room was also out of use,
I booked two premier rooms/suites with balconies ,both had been double booked , the manager blamed booking.com for the error,
So he put our family in a room between the kitchen and breakfast room that was pitch black with no outside windows (one window into the breakfast room the other into the garage) the lighting so bad I couldn’t see to shave, and the smell from the drains made us gag every time we went in, after four days we got moved to our suite,
My daughter and her husband ended up in a small room on the roof terrace they never got to see the room with balcony that I booked for her,
The manager offered me 4 nights free, then changes his mind and offered me the difference in price of the rooms, then changed his mind again and said the price for the suite had doubled since I booked it ( I booked in April) therefore I wasn’t entitled to any difference,
Then he made some lame excuse that I had broken the door handle on the bathroom I honestly believe he did it himself as it wasn’t like that when we left, and that we had made a small mark on the wall were I had moved the bed.
The first bed we had was also damaged when we moved in and he blamed that on us .
He also complained loudly about us drinking wine and beer on the roof terrace and in our rooms
The manager is an obnoxious, incompetent little man with no respect for his clients ,
This was all witnessed by the owners wife who said nothing and Mohammed who tried his best but struggled in the translation as no one else spoke English
On the plus side but he did say that I didn’t have to pay for the omelettes that we had ( I didn’t know I should have to pay) We thought they would have been included with the breakfast as nothing was said about payment at the time
- Official Description (provided by the hotel):
- Close to the Majorelle garden, a street, lined with orange trees, leads you to the Villa Bleue. This artist-owned villa offers you a magnificent stay and an enriching cultural and human experience. The shimmering water, the lemon trees, the doves, the painting and drawings on the walls... a longing to varied sensation! From the patio to the lounges, from the terrace roof to the hammam, everything accounts for a keen choice of colors, materials and objects. ... more less