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“Better Than Expected”

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Golden Tulip Farah Marrakech
Ranked #386 of 499 Hotels in Marrakech
Manchester, United Kingdom
Level 3 Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Better Than Expected”
Reviewed July 4, 2014

Positives:
- We had a lovely clean room with a mezzanine which we were honestly not expecting because the hotel is so cheap
- The rooms are well looked after and the cleaners were very friendly
- Hotel staff were great- they arranged for me to be seen to by a doctor because I was unwell and a member of staff even went to collect my medicine for free
- The pool is big and clean, but it gets very busy

Negatives:
- Your room will not have an iron!!! I have travelled to many places and this was the first time I have ever been in a hotel which doesn't provide an iron. I was totally shocked. We had to pay for the laundry service, so take a travel iron if you’re able to. The laundry service is cheap but they didn't iron my clothes properly which was annoying.
- Everybody speaks French, so if you speak English it can be a bit of a struggle
- The dinner and breakfast at the hotel is bland
- You only have wifi in the foyer
- The excursions are really expensive to book through the hotel- if you go to the souk, you will be able to haggle and get excursions at a good price

Advice:
- Do not pay more than 20 dirham’s to go to the souk and do not pay more than 40 to go to 555… The taxi drivers will try to charge you a lot more. If you walk away, they will most likely ask you to come back. If they don’t, just ask other taxi drivers until you find one which agrees. You are in Morocco so you can haggle with anyone for anything.
- Some nice words to learn: Yes= Aiwa or Na’am/ No= La/ Thank You= Shukran
- You will have to pay local tax when you check- out; this is very normal and it’s cheap so no biggie

Enjoy you holiday!! :) :)

  • Stayed June 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Sahara A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amine_lakrary, Multi-sites E-Commerce Manager at Golden Tulip Farah Marrakech, responded to this review, September 7, 2014
Dear Valued Guest,
We would like thank for taking time to give us your feed back during your stay , we are also glade that your experience has been pleasant and hope you felt home .
We at Golden Tulip Farah Marrakech are focused on Guest service quality in term of consistency also committed to create everlasting experiences .
Looking forward to welcoming you at Golden Tulip Farah Marrakech very soon and for la longer stay.

Warmest Regards

Mohamed Amine Lakrary
Multi-sites E-Commerce Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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966 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (84)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 27, 2014 via mobile

No of the staff speak English. hotel has 4 restaurants but only one of them is open and included in the board which is a buffet and the food is very bland. Wifi is only available in the lobby or bar even so the connection is very weak. Items of clothing were stolen from my suitcase in my room, when told reception she just laughed. Lastly the lady on reception is extremely rude and charges you for everything, first thing she said to us before even saying hi is "you pay tax now?" and I made a 20 second phone call to a local excursion company and she asked me to pay 20 DRHM which is like £1.60, it would've cost less to use my own phone. Even though it's cheap it's not worth it. Only nice things about it are the pool and the cleanliness of the rooms. Definitely not a 4 star hotel.

Stayed June 2014, traveled as a couple
Helpful?
1 Thank Jessica S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Direction G, Directeur général at Golden Tulip Farah Marrakech, responded to this review, February 2, 2017
Dear Guest,

Thank you for your open feedback regarding your stay with us. We were sorry to read that we failed to meet all your expectations. Your comments and observations are extremely helpful. Please do get in touch with me on your next arrival to ensure a comfortable and a better stay.
Thank you again for your comments and we hope to welcome you again in the future.

Sincerely yours.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Marrakech hotels

nice, france
Level 4 Contributor
28 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed June 17, 2014

This hotel is a good deal for relaxing stays, even though some upgrading could be considered. The pool in the park is great. The bungalows by the pools are a good arrangement for families and groups of friends, in a quiet part of the domain.The buffet restaurant is very good, but not the breakfast, too basic. The only problem is the lack of pool deckchairs. The air conditioning in the rooms works very well and can be controlled, a necessity in marrakech from may to october.

Room Tip: top level rooms (ask for the balcony) or the bungalows behind the front line by the pool
See more room tips
  • Stayed June 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank batarek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Direction G, Directeur général at Golden Tulip Farah Marrakech, responded to this review, February 2, 2017
Dear Guest,



It was a pleasure to read your review, thank you for such a lovely feedback !

We are so happy we made it right for you and you had such a lovely stay with us. Thank you for feedback about our staff.

Once again thank you for sharing your experience with us on tripadvisor.fr !

I hope to have the pleasure of welcoming you again at Hotel Farah Marrakech.


Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Burgess Hill, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 5, 2014 via mobile

Our first impressions of Marrakech were not good as it took an hour to get through passport control! Once at the hotel we were shown to the room and settled in. Room was nice but no view. Dinners were self service with variety of meat and fish dishes. Breakfast was hot or cold with pastries and breads or cereals. There were also pankakes which were very nice with honey! We didn't eat at the other restaurants as they were not in the half board deal. The pool area is lovely with nice gardens and a snack bar. Wifi is available in lobby or bar. A good hotel for the money.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tracey P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amine_lakrary, Multi-sites E-Commerce Manager at Golden Tulip Farah Marrakech, responded to this review, September 7, 2014
Dear Valued Guest,
We would like thank for taking time to give us your feed back during your stay , we are also glade that your experience has been pleasant and hope you felt home .
We at Golden Tulip Farah Marrakech are focused on Guest service quality in term of consistency also committed to create everlasting experiences .
Looking forward to welcoming you at Golden Tulip Farah Marrakech very soon and for la longer stay.

Warmest Regards

Mohamed Amine Lakrary
Multi-sites E-Commerce Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Halifax, Canada
Level 5 Contributor
48 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed May 29, 2014

Very nice hotel with comfortable rooms. Close to the old medina. Area towards the east of the hotel can be a bit daunting but overall not bad. Bar is expensive but there is a sidewalk cafe up the street where drinks are a third of the price and you get to watch the people walk by.

Room Tip: Ask for a room overlooking the front of the building for a better view of the harbour
See more room tips
  • Stayed May 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Paul B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amine_lakrary, Multi-sites E-Commerce Manager at Golden Tulip Farah Marrakech, responded to this review, September 7, 2014
Dear Valued Guest,
We would like thank for taking time to give us your feed back during your stay , we are also glade that your experience has been pleasant and hope you felt home .
We at Golden Tulip Farah Marrakech are focused on Guest service quality in term of consistency also committed to create everlasting experiences .
Looking forward to welcoming you at Golden Tulip Farah Marrakech very soon and for la longer stay.

Warmest Regards

Mohamed Amine Lakrary
Multi-sites E-Commerce Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level 2 Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed May 28, 2014

My girlfriend and I were in Marrakech for a five day break for my Birthday,We decided to stay an extra day so we looked on the net and found this hotel,a cheep price on a last minute booking site but on arrival we're put into a room that did not match the one we had booked,we were given twin single beds pushed together not even may up as a double but two singles.i went down to reception to ask about this just to be told that's all that was available by a young man with a sarcastic attitude and smile,he continued to say we will sort you out a better room next time you come,there won't be a next time ,the pool area was nice,the deal was full board,the breakfast was nice lunch and dinner let it down with not much variety

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TonyR4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Direction G, Directeur général at Golden Tulip Farah Marrakech, responded to this review, February 3, 2017
Dear Guest,

First of all, we want to thank you for having chosen Hotel Farah Marrakech for your trip in Marrakech.
We are sorry to hear that your experience with us didn't meet your expectations and we would like to present our sincere apologies for the troubles you have met during your stay in the Hotel Farah Marrakech.
Be sure that all your remarks has been considered and the appropriate measures have been taken.
We hope that we will have the opportunity to serve you better next time.

Sincerely yours.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level 5 Contributor
48 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed May 28, 2014

The bedroom was spotlessly clean and the bathroom very clean and all in working order. The beds were comfortable. Breakfast was plentiful but a bit boring - only one sort of juice, limited fruit, one cheese, one meat. But there was plenty of it. Overall, the hotel seemed rather drab - an excess of red and brown, even the artwork on the walls was fairly colourless. Staff went about their jobs diligently but without much enthusiasm. A smile or a 'good morning' always goes down well but neither were forthcoming from the staff here. The hotel was adequate; I would stay here again if I had to but it is far from being a favourite.

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Glimble
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Direction G, Directeur général at Golden Tulip Farah Marrakech, responded to this review, February 3, 2017
Dear Guest,

First of all, we want to thank you for having chosen Hotel Farah Marrakech for your trip in Marrakech.
We are sorry to hear that your experience with us didn't meet your expectations and we would like to present our sincere apologies for the troubles you have met during your stay in the Hotel Farah Marrakech.
Be sure that all your remarks has been considered and the appropriate measures have been taken.
We hope that we will have the opportunity to serve you better next time.

Sincerely yours.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Golden Tulip Farah Marrakech

Property: Golden Tulip Farah Marrakech
Address: Avenue President Kennedy | Avenue du President Kennedy, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#184 Spa Hotel in Marrakech
#210 Luxury Hotel in Marrakech
Price Range (Based on Average Rates): $
Hotel Class:4 star — Golden Tulip Farah Marrakech 4*
Number of rooms: 242
Reservation Options:
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Also Known As:
Golden Tulip Farah Marrakech Hotel Marrakech
Golden Tulip Marrakech
Hotel Farah
Marrakech Golden Tulip

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