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“Great location and extremely helpful staff”

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Hotel Farah Marrakech
Ranked #435 of 502 Hotels in Marrakech
Reviewed January 2, 2014 via mobile

I recently stayed at the Golden Tulip while celebrating the New Year in Marrakech. For me, the best part of my stay here was the service - specifically all the assistance we received from Reda in reception. As a non French or Arab speaker, it was fantastic to find a person on reception that not only spoke English but went above and beyond in terms of accommodating 3 girls from the UK. When we requested assistance/changes (a larger room to accommodate us, extra towels, blankets, help to book an excursion and dinner reservations, etc) all our needs were met. Thank you, Reda, for helping to make our first time in Marrakech memorable.

  • Stayed: December 2013
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1  Thank Chelleb929
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Direction G, Directeur général at Hotel Farah Marrakech, responded to this reviewResponded February 3, 2017

Dear Guest,



It was a pleasure to read your review, thank you for such a lovely feedback !

We are so happy we made it right for you and you had such a lovely stay with us. Thank you for feedback about our staff.

Once again thank you for sharing your experience with us on tripadvisor.fr !

I hope to have the pleasure of welcoming you again at Hotel Farah Marrakech.


Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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164 - 170 of 995 reviews

Reviewed January 2, 2014

This hotel is situated in a good area where there are lots of posh places to visit and importantly the standard of the service provided in this hotel was very high, the staff were friendly, especially the receptionist named Reda Ader, he was extremely helpful and catered to all our needs, he even delivered extra pillows, towels, blankets for us. We did have a few issues when we came and through the guidance of Reda, we were able to sort out problems, he even changed our room as we were not satisfied with it. Also he made reservations for us, helped us find taxi's, recommended places for us, without his support, our stay in this hotel would not have been the same. I would definitely recommend this hotel purely because of it's service, the staff were pleasant and the overall experience was good.

  • Stayed: December 2013
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1  Thank Aisha643
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Direction G, Directeur général at Hotel Farah Marrakech, responded to this reviewResponded February 3, 2017

Dear Guest,



It was a pleasure to read your review, thank you for such a lovely feedback !

We are so happy we made it right for you and you had such a lovely stay with us. Thank you for feedback about our staff.

Once again thank you for sharing your experience with us on tripadvisor.fr !

I hope to have the pleasure of welcoming you again at Hotel Farah Marrakech.

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 2, 2014

The service from Reda at reception was second to none. We had issues with our own booked accommodation not being what we had paid for in the medina & walked in off the street with no reservation. They were fully booked for New Years, as were all other hotels in the city however as 3 girls he pulled out all the stops. The staff were friendly, attentive & really helpful. The hotel is average but the hospitality from Reda & the team fantastic. Pool & gardens lovely. We were only English speaking & he made a tremendous effort. We stayed in a double, duplex & also a bungalow & each time we asked them to clean, need blankets, laundry it was done ASAP. The hotel for the area is great value. Reda also organised a mountain atlas excursion which is highly recommended. On check out again great service they weighed all our bags, Reda helped organise ourselves as we had a lot of luggage. I cannot express our gratitude to Reda as if he hadn't gone 120% to get us rooms we would have had to fly home. Thank you Reda.

  • Stayed: December 2013
    • Value
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Thank Syms1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Direction G, Directeur général at Hotel Farah Marrakech, responded to this reviewResponded February 3, 2017

Dear Guest,



It was a pleasure to read your review, thank you for such a lovely feedback !

We are so happy we made it right for you and you had such a lovely stay with us. Thank you for feedback about our staff.

Once again thank you for sharing your experience with us on tripadvisor.fr !

I hope to have the pleasure of welcoming you again at Hotel Farah Marrakech.

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 1, 2014

This hotel is fine, of a good general standard, clean, well located, and comfortable. The room, (in the main hotel not a bungalow) was a little 'tired' but did not lack anything. Aircon was efficient, flat screen tv, powerful shower.Wi Fi connection was a bit variable in the room, but fine in reception area. The hotel staff were always helpful and friendly when required, (but they do seem to be a little aloof and busy,) but I would not say that they were in any way unfriendly or unhelpful, quite the reverse. Our booking was for half board, including breakfast, and dinner ( or lunch if preferred.) Both breakfast and dinner were very good, perhaps not a great variety, but very fresh, well prepared and excellent fare, and never disappointed. We stayed 6 nights and the good standard was consistent. If you have any hesitation in booking this hotel there is no need to have! Very good general standard and good value.

Room Tip: At the rear of the hotel the higher rooms avoid the adjacent trees and have a better view.
See more room tips
  • Stayed: December 2013, traveled as a couple
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1  Thank visitor050
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Direction G, Directeur général at Hotel Farah Marrakech, responded to this reviewResponded February 3, 2017

Dear Guest,



It was a pleasure to read your review, thank you for such a lovely feedback !

We are so happy we made it right for you and you had such a lovely stay with us. Thank you for feedback about our staff.

Once again thank you for sharing your experience with us on tripadvisor.fr !

I hope to have the pleasure of welcoming you again at Hotel Farah Marrakech.


Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 30, 2013 via mobile

A lovely room, clean and bright. Thankfully, NO cockroaches, but we were on fifth floor. The staff were friendly and helpful, though there was just the one fluent English speaker on the front desk. The gardens and pool area are lovely and the hotel is conveniently close to the city-tour bus route.
The breakfast was fresh and plentiful- lovely bread, by the way! However, the evening meal was not so good- indistinguishable stews, described as bolognese, or goulash, but just stew. But the morrocan/Italian restaurant was good, and we had lovely pizzas by the pool. Over all I enjoyed the 4 night stay.

Stayed: November 2013, traveled as a couple
2  Thank Lindsay30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Direction G, Directeur général at Hotel Farah Marrakech, responded to this reviewResponded February 3, 2017

Dear Guest,



It was a pleasure to read your review, thank you for such a lovely feedback !

We are so happy we made it right for you and you had such a lovely stay with us. Thank you for feedback about our staff.

Once again thank you for sharing your experience with us on tripadvisor.fr !

I hope to have the pleasure of welcoming you again at Hotel Farah Marrakech.

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 22, 2013 via mobile

If you speak English or any other language than Arab or French, don't stay here. As I entered the elevators, the buttons were not working. The first room they put me in smelt cigar so badly I could not stay inside. I asked to change. They put me in another room with torn courtins, dirty, with the shower also dirty... When I asked for laundry service, the maids could not understand English or any other language. And every day they were late on delivering the clothes. On the last day, I had to wait for 1h30m for someone to get my clothes. In the last day, I had to kill a cockroach in my room. I am not joking. There is no wireless in the room and you have to go to the lobby, where many people is smoking at your side. I do not believe that this hotel allow to smoke inside it. The only this good is the price, but you can find many others that are cheaper and better.
This hotel should not receive the Golden Tulip flag.

Stayed: December 2013, traveled solo
Thank drgetulio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Direction G, Directeur général at Hotel Farah Marrakech, responded to this reviewResponded February 3, 2017

Dear Guest,

First of all, we want to thank you for having chosen Hotel Farah Marrakech for your trip in Marrakech.
We are sorry to hear that your experience with us didn't meet your expectations and we would like to present our sincere apologies for the troubles you have met during your stay in the Hotel Farah Marrakech.
Be sure that all your remarks has been considered and the appropriate measures have been taken.
We hope that we will have the opportunity to serve you better next time.

Sincerely yours.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 19, 2013

This hotel is located in a nice district but quite difficult find.
This is a touristic hotel not really for business traveler. Mainly group of tourist.
Breakfast is medium and just acceptable.

Staff is very nice

  • Stayed: November 2013, traveled on business
    • Value
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Thank Kouider_milan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Direction G, Directeur général at Hotel Farah Marrakech, responded to this reviewResponded February 3, 2017

Dear Guest,



It was a pleasure to read your review, thank you for such a lovely feedback !

We are so happy we made it right for you and you had such a lovely stay with us. Thank you for feedback about our staff.

Once again thank you for sharing your experience with us on tripadvisor.fr !

I hope to have the pleasure of welcoming you again at Hotel Farah Marrakech.

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Farah Marrakech

Address: Avenue President Kennedy | Avenue du Président Kennedy, Marrakech 40000, Morocco (Formerly Golden Tulip Farah Marrakech)
Phone Number:
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#197 Spa Hotel in Marrakech
#219 Luxury Hotel in Marrakech
Price Range: $46 - $170 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Farah Marrakech 4*
Number of rooms: 242
Reservation Options:
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Also Known As:
Golden Tulip Farah Marrakech Hotel Marrakech
Golden Tulip Marrakech
Hotel Farah
Marrakech Golden Tulip

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