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“can be nonsidered only for a short stay”

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Golden Tulip Farah Marrakech
Ranked #386 of 499 Hotels in Marrakech
Warsaw
Level 5 Contributor
59 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
“can be nonsidered only for a short stay”
Reviewed September 7, 2013

I stayed two nights In this hotel + when travelling with my family. We booked a quadruple room and I can’t imagine to spend in such a room two weeks holidays. All this type rooms are located on the ground level (what causes in practice that you can’t keep window opened so often). There is a double bed on the upper level and two small single beds on the basic (ground) level, where also TV is located. However – there is no English channel available. There is not so much space in the room – so it is OK for the people who arrive for 1-2 nights but not for a long family stay. The fridge is available in the room but there was no kettle to make tea/coffee. The safe was in the room but the cost was high )50 drahms per day). The A/C in the room was very bad, especially on the ground level. It was much more comfortable to seat outside the room – in the lobby. There is no Internet in the room, Internet is available in the lobby/reception area (free). The breakfast was really basic (even no juice – only a sweet drink with slightly fruit taste). In the afternoon and in evening there was no possibility to eat a’la carte. The only one possibility was a buffet dinner, starting at 8 pm and the price was 200 drahms per person (drinks are paid additionally).
The staff was very polite but my impression is that an overall hotel policy is first of all to charge the guest all the time (high price for safe, comparing other Moroccan hotels, only an expensive buffet dinner as the proposal to eat something in the evening).
And final remark – Marrakesh is a very hot city in July and August. We arrived to Marrakech from Agadir with only one purpose – sightseeing and next back to Agadir for leisure. I am sure, I would be very tired after holidays spend in July in Marrakech, even spending all the time at the pool.

  • Stayed July 2013, traveled with family
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Helpful?
1 Thank kkkp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Direction G, Directeur général at Golden Tulip Farah Marrakech, responded to this review, February 3, 2017
Dear Guest,

First of all, we want to thank you for having chosen Hotel Farah Marrakech for your trip in Marrakech.
We are sorry to hear that your experience with us didn't meet your expectations and we would like to present our sincere apologies for the troubles you have met during your stay in the Hotel Farah Marrakech.
Be sure that all your remarks has been considered and the appropriate measures have been taken.
We hope that we will have the opportunity to serve you better next time.

Sincerely yours.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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English first
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 30, 2013

We booked this hotel knowing that it had some bad reviews however looking at the nice pictures of the hotels gardens and pool convinced us that it can't be all that bad. I'm afraid we were very wrong.

True the garden is nice but that can't be said for the rooms. Tired looking, flat pillows, broken tv. No kettle for making tea in the room. On top of that the breakfast which was a buffet was a nightmare. Queues of people waiting for the food trays to be replenished. Worst hotel breakfast we have ever had.

My opinion stay only if you are looking for shelter for the night.

  • Stayed August 2013, traveled with family
    • Value
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Helpful?
1 Thank qamarR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Golden Tulip F, Directeur général at Golden Tulip Farah Marrakech, responded to this review, May 3, 2015
Dear Customer,

First of all, we want to thank you for having chosen Golden Tulip Farah Marrakech for your last trip in Marrakech.

We are sorry to hear that your experience with us didn't meet your expectations and we would like to present our sincere apologies for the troubles you have met during your stay in the Golden Tulip Farah Marrakech.

Be sure that all your remarks has been considered and the appropriate measures have been taken.

We hope that we will have the opportunity to serve you better next time.


Sincerely yours.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Marrakech hotels

London, United Kingdom
Level 2 Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed August 24, 2013

We booked this hotel through BA as a package with our flights etc and paid quite a good price considering it was a 4* hotel in the Easter holidays. I wouldn't rate it as 4*, the food was fabulous in all the a la carte restaurants though expensive (did not try the buffet) and the pool was nice, however the rooms were not what I'd expect in a 4* hotel. Fortunately the staff were very helpful and upon seeing our displeasure at our family being placed at different bungalows in different parts of the hotel (one of which was up some stairs in the back of some driveway area and the doorknobs were broken!) we were moved to much nicer and more modern split level suites at no extra cost.
The staff were helpful, the bar is lovely and the moroccan tagine was delicious, though they seemed short-staffed in the restaurant each day.
Location wise it was an easy walk to the souk and the main sights.

  • Stayed April 2013, traveled with family
    • Value
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Helpful?
1 Thank RDatta81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Direction G, Directeur général at Golden Tulip Farah Marrakech, responded to this review, February 3, 2017
Dear Guest,



It was a pleasure to read your review, thank you for such a lovely feedback !

We are so happy we made it right for you and you had such a lovely stay with us. Thank you for feedback about our staff.

Once again thank you for sharing your experience with us on tripadvisor.fr !

I hope to have the pleasure of welcoming you again at Hotel Farah Marrakech.


Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level 6 Contributor
181 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
Reviewed August 20, 2013

We chose the golden tulip because of the temperatures over 40 degrees at the time. We wanted air con and a pool to cool down in. My husband, sister and I stayed in one of the bungalows which has two bathrooms and split level so fine for our needs. We used he bar a lot as their was nowhere outside the hotel openly selling beer or wine during Ramadan. It was expensive but not above other hotels.
The pool area got very busy so I'd advice joining the masses and putting towels out as early as possible or you won't get a sunbed. People we saw were mainly couples and families so no idea why they chose to have a pool DJ from about 4 onwards. Not the sort of clientele who'd go for that sort of thing! Including us.
We didn't use the restaurant apart from breakfast. Usual thing with some cooked stuff ( roast potatoes!) and some cheese/ meat. It as ok.
All in I'd choose it for the aircon and space to relax and stay cool. It was too hot to really explore Marakech Madina in August so would recommend in the heat. Probably would choose a Riad in cooler times though.

  • Stayed August 2013, traveled with family
    • Value
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    • Cleanliness
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Helpful?
Thank bethstickland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Direction G, Directeur général at Golden Tulip Farah Marrakech, responded to this review, February 3, 2017
Dear Guest,



It was a pleasure to read your review, thank you for such a lovely feedback !

We are so happy we made it right for you and you had such a lovely stay with us. Thank you for feedback about our staff.

Once again thank you for sharing your experience with us on tripadvisor.fr !

I hope to have the pleasure of welcoming you again at Hotel Farah Marrakech.


Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
hungary
Level 6 Contributor
238 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
Reviewed August 6, 2013

It was from far the worst place we have been through Morocco.
We arrived in the afternoon, it was our last day in Morocco before flying back home.
We had a room on the ground floor. It was past two in the afternoon and there were still no towels. I tried to ask the cleaning staff, they said OK they'll bring (but they did not). Our terrace was the only one with nothing on it, no furniture (others had a table and two chairs at least). I went to the reception desk then to ask for both. They told me we would have them. I can tell you we did not have the furniture during our stay. So we could not have a shower or use the outdoor pool because of the lack of towels. Finally I saw the cleaning woman distributing the towels. They did not give me the towels, she distributed first the other rooms. Finally - without a word - she came into the bathroom and put the towels but we did not have the towels for the pool. I was too tired to argue on.
It was after this that I noticed how dirty our room and especially the bathroom was dirty. That some parts of the cupboard were falling off- I do not say a word. I did not see a dirt like this in whole Morocco.
As to the pool it also did not seem quite clean, there were a lot of people and - of course - no free sunbeds.
In the morning we had our breakfast, and of course it was not fine at all. The food was not good at all and no fresh orange either. The air conditioning was not working there (July in Marrakech).
I do not understand why it has four stars but compared to other hotels in Morocco it deserves only two, but I am convinced that two star hotels are much cleaner than this was. It was not really cheap!

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank beabrigi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Direction G, Directeur général at Golden Tulip Farah Marrakech, responded to this review, February 3, 2017
Dear Guest,

First of all, we want to thank you for having chosen Hotel Farah Marrakech for your trip in Marrakech.
We are sorry to hear that your experience with us didn't meet your expectations and we would like to present our sincere apologies for the troubles you have met during your stay in the Hotel Farah Marrakech.
Be sure that all your remarks has been considered and the appropriate measures have been taken.
We hope that we will have the opportunity to serve you better next time.

Sincerely yours.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham
Level 3 Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed July 24, 2013

This hotel was very well located in the new town area of the city. The pool was a good size and was clean. Understandably it got busy with a slight shortage of sun loungers at peak times. The hotel staff on the whole were very friendly and helpful. We had 2 rooms a bungalow and a triple room - both had two floors and were brilliant considering the cost. Lots of room and AC. Breakfast was not bad. Although we were there for a stag, there was a good mix of people including families. The location was perfect for getting to the popular nightclubs - for the I would recommend one called Theatro and another called So. Overall good stay and nice place with plenty of culture.

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  • Stayed June 2013, traveled with friends
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 1crew_hss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Direction G, Directeur général at Golden Tulip Farah Marrakech, responded to this review, February 3, 2017
Dear Guest,



It was a pleasure to read your review, thank you for such a lovely feedback !

We are so happy we made it right for you and you had such a lovely stay with us. Thank you for feedback about our staff.

Once again thank you for sharing your experience with us on tripadvisor.fr !

I hope to have the pleasure of welcoming you again at Hotel Farah Marrakech.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
den haag
Level 5 Contributor
37 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed July 7, 2013

Despite the very different reviews we choose to stay in this hotel. After an almost two weeks during roundtrip through Morocco we were looking for a relaxing place with a large swimming pool for the children .

After reading a lot of reviews we were a little bit worried how the hotel really would be...

We have been there and we really don't understand some (very) negative reviews!!!!

We were staying in a bungalow. Our whole bungalow was on one level (some bungalows have two levels). The bungalow had an own private garden and this garden had a direct connection to the gardens and outdoor pool of the hotel. The bungalow was huge (with marble floor):
- one huge master bedroom with a very large bed with good mattresses (it was more a 3 persons bed!)
- two single sofa beds with really good mattresses too for the children
- a small kitchen with a small fridge so we had cool own drinks
- two bathrooms with showers and one of the bathrooms even had a bath too (four large and four small towels were provided)
- our bungalow was clean

Swimming pool:
- the children liked the swimming pool a lot. The pool was cold but not freezing like the other pools we had in other hotels but the outside temperature during our stay in this hotel maybe warmed up the pool (it was 37 degrees)
- in some reviews we read there were no towels at the swimming pool but they really have a free towel service at the pool (the large blue towels)! Just ask one of the poolboys!
- there are a lot of sunbeds but in the afternoon it's sometimes hard to get one. If you cannot find a sunbed: ask one of the poolboys! Most of the times they know which bed is used and not and they are happy to find a bed for you (with matresses!) and they place the bed where you want!
- the pool was clean

The breakfast was like the other breakfasts we had in the hotels during our roundtrip but you could take as much as you like. The continental breakfast in Morocco we had were normally: fresh orange juice, coffee, hot chocolate milk, pancake, Moroccan bread, 1 peace of sweet bread or croissants, one or two jam, yogurt. The only thing this hotel didn't had for breakfast was fresh orange juice but they had just the orange juice you always get in large hotels with a buffet... All other things were provided and there was more than one choice of sweet bread! They even had cold milk and cornflakes! And also fruit, scrambled eggs and sausages!! And there was plenty even if we had breakfast a little bit late...

The staff at the reception was friendly. After one day they even knew which roomnumber we had (we didn't expect this from such a large hotel).

For dinner we only tried the Italian restaurant and this was good and the prices were not so high as in the other restaurants in this hotel but be aware that the drinks are more expensive than we had in other restaurants in Morocco (normally a softdrink in a restaurant is 10 but max 15 dirham but in this hotel a softdrink was 25 dirham and this is a lot if your meal is only 60 dirham!!)

If you need drinks or snacks: just ask the reception the way to the supermarket. It's 10 minutes walk and there you will find softdrinks for 6 dirham. It's a really large supermarket. So if you are missing something you can get it there (also suncream etc).

The only issue we had during our stay in this hotel was that they clean the room very late and because of that we had no new towels during most of the day. And if the cleaning was done, they took the old towels and with a little bit of luck we had one or two new towels . If you want to take a shower after swimming before going to the medina than it's annyoing that there are no towels. Every day we had to ask the reception for towels which they provided promptly (the towels were earlier in the room than I was!). So improve this thing and everything is perfect.

Are you looking for a relaxing stay outside the medina you really can try this place!

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank travelwithchildren2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Direction G, Directeur général at Golden Tulip Farah Marrakech, responded to this review, February 3, 2017
Dear Guest,



It was a pleasure to read your review, thank you for such a lovely feedback !

We are so happy we made it right for you and you had such a lovely stay with us. Thank you for feedback about our staff.

Once again thank you for sharing your experience with us on tripadvisor.fr !

I hope to have the pleasure of welcoming you again at Hotel Farah Marrakech.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Golden Tulip Farah Marrakech

Property: Golden Tulip Farah Marrakech
Address: Avenue President Kennedy | Avenue du President Kennedy, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#184 Spa Hotel in Marrakech
#210 Luxury Hotel in Marrakech
Price Range (Based on Average Rates): $
Hotel Class:4 star — Golden Tulip Farah Marrakech 4*
Number of rooms: 242
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Also Known As:
Golden Tulip Farah Marrakech Hotel Marrakech
Golden Tulip Marrakech
Hotel Farah
Marrakech Golden Tulip

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