This hotel is extraordinarily well-designed, but isn't run with half the same attention to detail.
Travelling as a family of four, we stayed in a lovely bungalow overlooking the pool. There was a palm tree outside the patio and little paths leading to and from the main areas. There are two pools, one just right for my 4-year-old and one that was deeper - watch out though, neither of them were heated - and loads of sunloungers you can pull up to wherever you want. There's also some grass where impromptu games of multi-cultural hide-and-seek and tag took place. I can't recommend the whole pool complex highly enough.
But when we arrived, the bungalow hadn't been cleaned. So we asked to be moved to another room, (which they assured us had been), but it was in an even worse state. The cleaning ladies (who speak fluent French) did eventually turn up to clean the first room. But we had to ask them three times to get the bedding right. My four-year-old didn't take kindly to being offered a cot, for example. But eventually, they got it right. One other thing - the electricity was down in the main bedroom, so a man came to fix it (very quickly!), which he did by shoving some paper into the fuse box!
The breakfasts were good - I did see them replenishing some dishes, unlike other reviewers. We tried to order lunch on our last day - the waiter took our order at 12, but then when I went to chase it up at 12.25, I got told it wouldn't be ready till 12.45 at the earliest as the kitchen didn't open till 12.30. It would have been expensive too!
Given the quality of service, we did begrudge the price of our stay. But the pool was a brilliant oasis away from the madness of the medina.
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- Also Known As:
- Golden Tulip Farah Marrakech Hotel Marrakech
- Golden Tulip Marrakech
- Hotel Farah
- Marrakech Golden Tulip