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Reviews (607)
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All reviewshotel situatednice balconyneeds updatingbasic amenitiesroom facinggood sizebig poolcomfortable hotelbusy roadbreakfast and dinnermint teafatimamarakesh
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115 - 120 of 607 reviews
Reviewed April 26, 2012

This is NOT a 5-star hotel - more like a 2-star. I can't say the service was poor, as there actually was no service at all.

The breakfasts were vile and the dining room filthy with food and bird poo on chairs and the floor in abundance.

The whole place smelt of stale cigarette smoke, the pool was freezing and there were children running around everywhere.

This hotel does not know what it is trying to be or who it is trying to cater for. Whatever it is, it is failing miserably.

  • Stayed: April 2012, traveled as a couple
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3  Thank MissJWCambridge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 24, 2012

We stayed here for a conference and then a few extra days for fun. The hotel has an impressive lobby, good pool and spacious rooms. It has all the makings of a great hotel, but the service is terrible. Check in took about an hour, with one guy trying to do several things at the same time and not letting the other staff do anything, it was the last thing we needed after taking 4 flights from New Zealand to get to Marrakesh! The breakfasts were good, but again the service was really slack as they kept running out of things at the buffet and no-one ever seemed to notice. I don't think we got good service from a single staff member the entire week we were there. We were on the 5th floor and the wi-fi didn't reach that far, so we had to sit in the lobby (as everyone seemed to be doing) in order to get internet. All in all, it does the job but it is definitely not worth the money.

Room Tip: I would advise the upper floors as the noise from traffic goes on all night.
  • Stayed: April 2012, traveled on business
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1  Thank horo_kiwis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 18, 2012

Good location, terrible service (room
Service although 24h come to your room after one hour from the order), the reception does not reply to the calls, although it has wi-fi, it doesn't work

  • Stayed: April 2012
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Thank Marlensam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 16, 2012

In my opinion the service and the quality do not live up to 5 star , even 2 star have done better. Wifi at best is intermittent. Had to buy batteries for safe.

  • Stayed: April 2012
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1  Thank aris_aris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 28, 2012

We stayed here for four nights. It's a bit of a walk from town, but a taxi is only 20DN (about £1.50) if you negotiate the price before you get in. The breakfast was really good - I highly recommend the Moroccan pancakes which are made to order with honied apricots. The room is a typical hotel room and adequate. We got a room overlooking a busy road and it was quite noisy. Our friends got a room overlooking the pool which was much nicer. For a five star hotel the linen could be of higher quality and the bed was a bit too hard for my liking - however for the price (we paid about £50 per night) it was good value. The best part was the pool - ideal for soaking up the Marrakech sun. We didn't use the spa facilities. Was good to be able to rest and relax after a hectic day exploring the city. I would stay there again.

Room Tip: Ask for a room overlooking the pool - they are quieter and have a better view
  • Stayed: March 2012, traveled as a couple
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Thank Hackmole
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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