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“Nice hotel, but subpar food.” 3 of 5 bubbles
Review of Ryad Mogador Menara

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Ryad Mogador Menara
Ranked #328 of 511 Hotels in Marrakech
San Francisco, California
Level Contributor
101 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
“Nice hotel, but subpar food.”
3 of 5 bubbles Reviewed October 24, 2011

The hotel is nice. The service is good. The food, however, was not very tasty at all. We were with a group so had our evening meals there and were consistently disappointed with how truly average the food was. Breakfast was a bit better, though. Also, the Hivernage area is a 50 dirham cab ride to Jamaa El Fna. If I had it to do over again, I'd pick a place that was perhaps less 'fancy' and something more central, instead.

  • Stayed October 2011, traveled with friends
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Poveshom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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459 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
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  • Spanish first
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English first
Level Contributor
125 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 bubbles Reviewed October 8, 2011

Located in a beautiful area on Mohammed VI Blvd with nice gardens in Blvd. Not real close to tourist areas so needed to walk a dsiance or take a taxi. Rooms were spacious, but a little dated. Had a good breakfast buffet and you were able to sit out near the pool. Wifi was free in the lobby, but was spotty. No wireless in the rooms. Had to go to a cafe to get wifi access before leaving Marrakesh.

  • Stayed October 2011
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Scalarnet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed October 6, 2011

Very pleasant staff and excellent breakfast choice (hot, cold and fruit). The hotel is not 5 star as advertised in some places but is all the same very pleasant and rooms are of a very good size. Lack facilities for children but then again I feel that most hotels in Marrakech do! Overall great value for the price and I would definately stay here again. Short taxi ride to jema al fena or walk of about 10 - 15 minutes (nice walk in the evening). I would definately return to this hotel again as I enjoyed the experience in my first visit to Marrakech.

  • Stayed June 2011, traveled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Ashfaq R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
135 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 bubbles Reviewed August 26, 2011

Rooms very comfortable and spacious, incredible location, and very helpful staff. Definitively I will recommend this hotel.

  • Stayed May 2011, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank landscapechaser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dundee, United Kingdom
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
1 of 5 bubbles Reviewed August 25, 2011

after a nightmare start to our 3 night holiday, we were originally booked into stay at the Ryad Mogador Agdal hotel, but absolutely shocked when we arrived and it was closed, we then went to the Menara where we were told it was a direct replacement of the 5 star Agdal.
i can tell you this hotel is 3 star (being kind)
it was disgusting, dirty carpets, dirty bedroom, dirty bathroom, breakfeast was disgusting, staff were unfriendly.
we had enough and only stayed 1 night, and booked the rest of our 2 nights stay next door at the Hotel Atlas Asni (4 star) maybe not a real 4 start but certainly 2 stars more than the disgusting Menara.

what a shame !!

  • Stayed August 2011, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank dundeebat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Marrakech hotels

Rugby, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 bubbles Reviewed August 20, 2011

My wife and I have just got back from a week in Marrakech, something we have wanted to do for a very long time, so this was meant to be a very special trip, so we at the time of booking our holiday via Citrus holidays, we were advised that the Ryad Mogador Agdal was a 5 star highly recommended hotel, so we booked. When we got there the hotel was " Closed " for refurbishment ! so they transferred us to the Menara. The only other 5 star in their chain. Yes the lobby does look very impressive, with its hanging chandlier, and to be honest that is the only thing that is 5 star about this hotel. The staff have not got a clue how to talk to customers. maybe it is because their first language is French, then Arabic then Spanish and maybe 4th English. So be prepared to be frustrated when it comes to communication at reception. This August is the holy month of Ramadan and next year it will be July and in 2013 it will be June, so avoid travel in these months. The hotel did serve dinner until staff had opened their fast, which was about 7.30pm each night, so restaurant opened after 8pm. The food served every night had been prepared and served as a buffet, but it was tasteless and cold. Don't be surprised to see Cats roaming in the restaurant , with fly's hovering over your very cold and tasteless food. Although we paid for half board, we could not eat in the restaraunt, and went out every night. The breakfast is no better, there is no such thing as an " English " breakfast so be prepared for a more of a continental breakfast, as there was no real cereal selection, no toast, no baked beans, no fried eggs etc. There is one swimming pool open 7am to 7pm. Our room was shocking, more akin to a budget hotel then a 5 star, there was broken tiles on the floor, the cistern in the loo would not flush, the shower would not work above the height of 4ft, so if you are 6ft plus like me, you have no chance of getting a shower in your room. The TV stations are all in French or Arabic, but with satalite in the hotel, they do manage to pick up one American channel called CBS. The hotel does a vehicle to ferry guests to locations around Marrakech, but they do not advertise this fact, and if you manage to find out about this service they will quote you a cost, but it should be free. Speak to the hotel manager, if they try to charge you. The hotel has an arrangement with a number of local taxi drivers, whom they charge 200 dirhams a day, to park in front of their hotels, to pick up guests. And these petit taxis do charge you 3 to 4 times the actual cost of a trip, so do ask the driver to put on the meter. One driver quoted us 200 dirhams for a return trip to a Aqua Park, which is 4kms from the hotel, but we got it from another driver for 80 dirhams.
In essence this hotel does not deserve to be called a 5 star hotel with some of the practices in place, at best it is a 2 star hotel, that thinks it is a 3 star at best, avoid at ALL costs.

  • Stayed August 2011, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Sabian1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vienna, Austria
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed August 16, 2011

Not 5* .. Hotel max 4* (10years ago) and Restaurant max 3*
The hotel itself gives a very good first impression. Great entrance hall, large rooms, nice pool. Although the rooms turned out to be quite used... Brown spots round the bath tube, cupboard doors not closing exactly, small tiny things, but several.
But everything there that you need: good air condition, hairdryer, large and comfy beds, TV, small fridge, ...
Nice balcony with view over pool area, but a quite annoying noise the whole night ( i guess from the aircondition of the neighbour hotel - Atlas Asni), so sitting outside on the balcony at night was not that romantic and keeping the window open during night impossible.
The service of the hotel was really bad. I stayed several times in similar hotels in Casablanca and Cairo, it was a huge difference.
When asking for something, you had to ask two times again until you got it. When wanting a drink at the pool i had the feeling i am disturbing them.
Very special experience: The restaurant: Lots of waiters running around looking very busy, doing nothing but creating chaos. We have finished plates in front of us, 3 waiters passing by seeing it, ignoring it.. when we asked to remove them, he took one plate of the 2 and put it on the neighbour table, left the other there... Because several unesed tables were not cleaned, people waited at the entrance to be seated... very unprofessional everything...
But food was good, Buffet every night with approx. 5 starters, 5 main dishes, 3 side dishes, 5 desserts...but again very unprofessional.. sometimes a plate with cakes was still packed in foil and just put on the buffet, several pots had not big spoon to take food out etc...
Breakfast was a joke, nobody cleaned the tables, we had to sit on tables which were used before full of breadcrumbs. We had to get our knifes and forks our sleves from the waiters desk and check the neighbour tables for coffee if they had still in their cans. No choice of eggs or similar, bread, pastries, one sausage, one cheese and fruits...
No Alcohol in the whole building. No beer or cocktail at the pool bar. No bar for aperitif, or after dinner drink, you could order tea, cola or juice to your room.. Thats all. OK its a islamic country, but other hotels had not this issue.
The Spa was very nice, friendly, clean and good, I had Hammam and massage. The price is European, you can choose man or women to treat you.. every treatment is approx. 30 Euro for 30 min.

Overall i have to summarize: The stay was OK, but i would not recommend it and would not book again this hotel, when back in Marrakesh

  • Stayed August 2011, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank michischramm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ryad Mogador Menara

Property: Ryad Mogador Menara
Address: Avenue Mohammed VI, Marrakech 40020, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#168 Spa Hotel in Marrakech
#181 Luxury Hotel in Marrakech
Price Range (Based on Average Rates): $
Hotel Class:5 star — Ryad Mogador Menara 5*
Number of rooms: 244
Official Description (provided by the hotel):
With free Wi-Fi in public areas, this luxurious hotel features a spa, heated swimming pool and a wellness centre. Guests can choose from 3 restaurants serving Moroccan, French and international cuisine. All the rooms at Ryad Mogador Menara have a balcony and are air-conditioned. Admire views over the Congress Palace on the prestigious Avenue Mohammed VI or overlook the swimming pool. During the day, the snack restaurant, Planetfood, serves quick bites. For a relaxing afternoon, guests can enjoy a selection of teas and Moroccan pastries in the lounge cafe or on the terrace. Mogador Menara offers a range of services including boutique shops, babysitting services and free on-site parking. Marrakech Menara Airport is just a 4km drive away. ... more   less 
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Also Known As:
Ryad Mogador Menara Marrakech

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