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“Lovely riad”
Review of Dar Silsila

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Dar Silsila
Ranked #249 of 500 Hotels in Marrakech
Reviewed March 10, 2013

I have just returned from a lovely stay at this charming riad and feel that I must defend it against the most recent "lousy riad" review. We too experienced the inconvenience of the street repair to the water system but there was nothing that the riad could do to predict or ameliorate the situation. At worst it was just another curiosity of life in the medina and will very soon result in a much smoother approach to the riad than before. We experienced romantically decorated rooms with very comfortable beds. The breakfast was typical of what we found throughout our time in Morocco- delicious fresh squeezed oj, fresh breads, crepes and the most delicious homemade yoghurt of the trip. The very friendly host, Jean Patrick was on hand every morning to discuss our plans for the day and make recommendations for dinner. His friendly staff welcomed us warmly every evening. Our one pre-arranged dinner at the riad was delicious. To expect the riad to provide a dinner at the last minute is not how Morocco works or cooks. In our experience all food was bought fresh each day at the market and meals needed to be ordered in advance. I highly recommend Dar Silsila.

Stayed: March 2013
Thank BeaMarie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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74 - 80 of 780 reviews

Reviewed March 3, 2013

This riad in the heart of the Marrakech medina was a huge disappointment. After reading the reviews, we were very excited to stay here. However, upon our arrival, we were met with a muddy walk through a very dark alley way to get to the front door. There was some construction work going on laying pipes, but no steps were taken to lay some boards over the mud to get there. It was also a very intimidating walk for 4 women at night.
Once inside, the place felt very small. The narrow design makes for poor acoustics; such that you can hear everything that goes on in the courtyard below. The rooms were average. There was no hot water at first (forgot to "turn it on") and it was impossible to take 2 hot showers back-to-back. The beds were extremely small (and I am only 5' 2"!). The owner does not live on site and only graces everyone with his presence in the morning. His staff is ok, serviceable, but nothing great. The dinners prepared were excellent; however the breakfasts consists of juice, bread and yogurt -- no fruit, no eggs, nothing more. When we requested something, we were told a simple, "no." When we experienced a terrible rain storm such that we dared not leave the riad (and trek through the mud) for dinner, there was no food that the riad had on site for us to have an impromptu dinner. After staying at a fabulous riad in Fez, we were extremely disappointed with this riad in Marrakech. Do not stay here!

  • Stayed: February 2013, traveled with friends
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2  Thank mjjane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
silsila, Propriétaire at Dar Silsila, responded to this reviewResponded March 12, 2013

Sorry about this, but we really do not have any control on what is happening in terms of construction outside of our doors. The medina of Marrakesh is very old and there is a lot of work going on to improve the sanitationof the city. This work happened to coincide with your stay.

Generally, all are clients are very aware of the confort and quietness desired . In any riad of a smaller size sometimes the noise carries it's hard to control.

It's very difficult to compare Dar Silsila to such a large riad where they stayed in Fez. Moreover the price they paid in Fez was more than double that of our pricing. Secondly breakfasts in a small riad differs greatly from breakfasts in some larger riads and hotels and the decor does to from place to place. What a pity that our client did not remember the fresh strawberries that were offed !
For the hot water, my appologies. That was indeed our fault and our personnel forgot (for the first time) to turn on the boiler to their room. It's the first time that it happed in nine years. We do have 80+ litre heaters for each room which should be more than sufficient for two or three showers......

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 25, 2013

Riad was impeccable. Jean Patrick was a gracious host and helped us with dinner reservations for a special New Years Eve. We ate onsite the first night, which was a perfect introduction to Morocco. Great tagines (beef and vegetable) and a nice (unexpected) wine as well. Breakfast changed every day and was certainly an acceptable start to our long days getting lost in the Souks! Our room was beautiful. A problem with the shower drain was addressed and resolved quickly. The location is perfect, and Jean Patrick arranged a transfer from the airport for a reasonable rate (around $20) which is expensive for Morocco but was well worth it as our driver met us inside the airport lobby and knew where our place was. Finally, we left a scarf in the room that we had purchased in the Souks (it had sentimental value as we paid five times as much as we should have but got to visit with a Dyer). Jean Patrick arranged to have the scarf shipped by bus to Essouira, where it arrived in our hotel. Unbelievable service. I can't say enough about Jean Patrick and Dar Silsila. it is the perfect Riad and a great way to start your adventures.

  • Stayed: January 2013, traveled as a couple
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Thank pdjbanker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 23, 2013

I work in events in New York, Ny for the Gramercy Park Hotel- events under the care of Danny Meyer (American Restaurateur famous for his exceptional hospitality). As someone who dedicates a lot of time in the best of the best of hospitality and service, I must say that the staff at Dar Sisila has truly taught me a thing or two. Jean- Patrick (the owner) is beyond kind and helpful. He will do anything and everything for his guests, but why should he have to? The staff is always one step ahead of you- they anticipate your needs, and are wonderfully attentive. Salaam (2nd in command) is truly one of a kind. He has a great heart, and he is great at what he does. My mom and I stayed 4 nights and had a blast. She and I truly felt as if we were home. Do yourself a favor. Stay here.

  • Stayed: February 2013, traveled with family
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2  Thank SarahEStephens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 11, 2013

First time visitors to Marrakech might be completely overwhelmed by how... different, it is there, and it is very nice to have a safe haven to come back to when you need a break. Dar Silsila is that safe haven! This riad is a very comforting place to stay, it is spacious and beautiful, the terrace is extremely nice, the staff are very welcoming and always smiling!

Breakfast is great and you can ask for mint tea whenever you want.

If space is available, they will upgrade you to deluxe and if nobody is using your room the next day, you can check out, whenever you want.

The location is also great, everything you'd want to do is in walking range, and if not, cabs are available a short walk outside the hotel. The only complaints are the single beds may not be as wide as you hope (not really an issue) and the shadowy alley you have to walk through to get there (it's only "scary" the first time, and your cab driver will be with you so it's okay)

If you book, email the hotel to provide you transport to and from the airport. When you leave the airport, be careful, someone pretended they were from Dar Silsila and were our cab, thankfully I knew he was lying. When you leave make sure your driver has a sign :)

  • Stayed: January 2013, traveled with friends
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Thank Varun3k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 30, 2013

Very pleasant stay Dar Silsila, very good location, we had a spacious suite beautifully decorated and the weather was so nice we could enjoy the terrace with a beautiful view.
Coming back at Dar Silsila late afternoon felt just like going home with the staff greeting you nicely at the door. Jean-patrick gave us very good advice to discover Marrakech better. We shall return with great pleasure

  • Stayed: January 2013, traveled with friends
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Thank DD2013_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 28, 2013

I was abit surprised that we had to walk to our riad and I am glad we did. I was our 1st time in Morocco and didnt know what to expect. We walked into a narrow and dark alley about few mins where the driver alight us. We approached at a small wooden door and were welcomed by a friendly gentleman, who introduced himself as Jean Patrick, the owner of the riad. On of his staff took us to our suite and it so gorgeous, well decorated and very Moroccan. I love our suite and even copied some of the decor in the room for my room at home.

During our 4 days stay, we had a good experience in Marrakesh, walking distance to the Jemaal el fna square , souks (which we dont really care for it ) and to the historical sites. When I told Jean Patrick that I wanted to buy Saffron, he offered to buy from a good source where he buys for himself and guests.

Overall staying at Dar Silsila is no regret after reading the reviews from TripAdvisor. The riad has a wonderful, helpful, friendly staff, good food and nice and cozy bed. It is a hidden treasure and I would highly recommendKeep the good job Mr Bubolski, you and your staff have taken good care us and make our stay pleasant and memorable, we will come back

Room Tip: We had a beautiful suite for a family on the terrace. The room is nicely decorated with a very auth...
See more room tips
  • Stayed: December 2012, traveled with family
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Thank Kenton571
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Dar Silsila

Address: 11 Derb Jdid Laksour, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#129 Romantic Hotel in Marrakech
#156 Luxury Hotel in Marrakech
Price Range: $66 - $108 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Dar Silsila 4*
Number of rooms: 10
Official Description (provided by the hotel):
In the heart of Marrakesh’s medina, in Bab Laksour, enter a haven of peace, elegance and well-being. This feeling of calm will invade you once you pass the door of Dar Silsila. Its intimate places, swimming pool and two terraces, away from the bustle the city, will give your stay its full meaning. Enjoy a fresh breakfast and set off to discover the hectic Marrakesh! Then, go back through the doors of our house to rest in the shade of our umbrellas, enjoy the fresh air in the patios, immerse in our beautiful pool. Then book a traditional hammam, with black soap scrub followed by a massage and, to finish your afternoon, treat yourself to traditional small pastries and a delicious mint tea! Spend a moment out of time on the terrace, and enjoy your dinner with a breathtaking view on the Koutoubia. Our team will take care of your comfort 24 hours a day. A private lounge and an en-suite bathroom are available for early arrival and late check-out. ... more   less 
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Also Known As:
Dar Silsila Marrakech
Dar Silsila Hotel Marrakech

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