I have traveled quite a bit, and am not hard to please. However, this riad was a huge disappointment, especially considering the price and target market.
Initially I thought the the riad was lovely. The two women, both named Fatima, were incredibly helpful and kind. The building was open and decorated nicely, and it was in a great location. However, my perception quickly changed. The room was supposed to be a suite and it was not; there were four of us staying in the room, which we confirmed prior to booking. Upon arrival, it was clear the "suite" could not comfortably accommodate four people. Further they charged us an additional 60 Euro per night for the two extra people, even though one of the individuals was on a shabby cot and the other three stuffed in a double bed. We were on a budget, and it was a holiday in Marrakech, so booking an additional room was not possible. There was rarely hot water, the Wifi did not work, the room was cold, and the riad was very noisy. Things got worse when we were given the bill for the room on our last night. We were charged for every amenity offered. This would have been fine, but we were given no notice. For example, we were told that tea was offered on the terrace in the afternoons. They failed to mention there was a charge for the tea. The same happened with our transportation to and from the airport--which was grossly overpriced. Neither issue was a deal-breaker, but certainly annoying. The major frustration came when we attempted to pay the bill. It is common for credit card machines to not work in Marrakech. We discovered this shortly after arrival. When we tried to pay our large bill with a credit card it was impossible to do so and the proprietor was completely UNWILLING TO HELP or ACCOMMODATE our needs. He refused to come the next morning to see if the credit card machine would work at that time (the problem was caused by too many people throughout the city using the internet connection--thus, it probably would have worked in the morning) or take our credit card number and charge the card when his schedule could accommodate the hassle. Further, we could not understand why he didn't forewarn us about the potential issues when we arrived. Trying to find ATM's that worked (they also often don't work in Marrakech) on our final night became a huge frustration especially because we were trying to attend a show that the riad booked for us. All amenities are paid for with cash; so we did not understand why he did not give us the option to pay for the room upon arrival. Overall, I left feeling frustrated and unhappy with the riad, even though I absolutely loved Marrakech.
- Official Description (provided by the hotel):
- PresentationRiad Thousand and One Nights, a traditional riad in the heart of the medina, the historic center of Marrakech.You will discover a discreet and elegant place, where everything has been designed for you and your well-being. Hospitality and modern comfort await you in this former private home to make your stay surrounded by restfulness and refinement The whole team wishes you the Welcome at our Riad.Staying at Riad Thousand and One Nights, is the beginning of an enchanting journey to the east. ... more less
- Reservation Options:
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- Also Known As:
- Riad Mille Et Une Nuits Hotel Marrakech