After a good deal of research we settled on this Riad for our weeks stay in Marrakech. We chose it because of its location, the description of the accommodation and the ambiance it appeared to portray. Big mistake! We were met at the airport and had a smooth trip into the Medina. The Riad was only a few minutes from the road so it was not far to walk with luggage. On arrival we were greeted by mother and daughter. So up until this point all seemed well. However, once inside,we found the Riad to be very badly lit and dim. We were in the 'Sherazade Suite' which in fact was a small; double. The room was so badly lit that we could not see to work the remote control for the tv. and any chance of refreshing ones make-up was impossible! The bathroom was a good size but there was black mould on the concrete walls. As it was mid evening we decided to go straight out only to find that the square was a good 25 minutes walk. On our return we had to pass several groups of men gathered in doorways which was a bit unnerving The next morning we could not open the curtains on the bedroom window as the window directly overlooked the public area. Breakfast was served on the terrace which was a small tired looking area consisting of a few tables and two sunbeds and the only view was of the neighbouring buildings - really not pleasant. At this point we decided to relocate to a hotel outside the Medina (incidently this was 5 star and cost the same!) When we announced our intention to move, the daughter called in Laurence who spoke perfect english. We had paid for our week in advance through Booking.com and although we did not expect a refund we did feel that an agreement could be reached. Laurence informed us Booking.Com
would not allow cancellations. We did infact ring Bookng.com ourselves who advised that this was not the case. On relaying this information to Laurence she rang the 'owner' who flatly refused to refund us any monies. She did however refund us the commission that Booking.com would have taken. Laurence led us to believe that she was the manager but on reading other reviews on this site, she is described as the owners wife! I will say that she appeared to try really hard to help us but was very conscious that we were going to write a negative review. To sum up - we paid 537 euros for l nights stay in what we would describe as poor accommodation.
On the good side we spent an excellent 6 nights in a hotel just outside the Medina (which was still only 20 minutes walk into the square). There are some lovely restaurants in the new town offering very good Moroccan wines!
- Official Description (provided by the hotel):
- PresentationRiad Thousand and One Nights, a traditional riad in the heart of the medina, the historic center of Marrakech.You will discover a discreet and elegant place, where everything has been designed for you and your well-being. Hospitality and modern comfort await you in this former private home to make your stay surrounded by restfulness and refinement The whole team wishes you the Welcome at our Riad.Staying at Riad Thousand and One Nights, is the beginning of an enchanting journey to the east. ... more less
- Reservation Options:
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- Also Known As:
- Riad Mille Et Une Nuits Hotel Marrakech