Unfortunately our stay at Riad l'Etoile du Sud got off to a shaky start; on arrival we were not given the room we'd booked well in advance (Jean-Pierre). When we spoke to the owner about it, he said that there had been a misunderstanding and that if we went on a mountain trek for a day or two then it would be sorted on our return. We had planned a trek in the Atlas mountains anyway so we didn't make a fuss and after one night in the wrong room we made tracks for the Mountains in the morning (slightly bizarre but well worth the trip by the way). We returned to the Riad in the afternoon the following day, in dire need of hot water and a lie down! Alas, it was not to be, instead we were told that we were to stay in a different Riad for the night, they had taken our bags and other effects out of the room we had been in and given it to someone else. Mohammed; the manager of the Riad, had made good his escape to the mountains himself! so the subsequent discussions took place in broken English with the staff at the Riad, and over a dodgy telephone line with Mohammed. Eventually we got the right room (after living out of our suitcases for thee nights), but all of this moving around rather took the edge off our enjoyment of the holiday and when we spoke to other travellers at the Riad, it was apparent that we were not the only ones to have suffered this treatment. So be warned, moving Riads is obviously not uncommon practice when they haven't been organised enough and have over-booked the accommodation!
Having said all that, this is a lovely Riad; the rooms are pretty, the French influence it quite obvious here, the breakfast is delicious, and the terrace is a splendid place. But, and it's a big but... there are hundreds of beautiful Riads in the medina at this price point (not least the one we were transferred to - the Villa Harmonie) so I would recommend searching elsewhere. And if you do end up staying here, for the love of god DON'T waste your money on the frankly laughable in-house hammam; the only reason the experience didn't tip me over the edge with rage was because it was so utterly hilarious! For a few Dirham more treat yourself to an authentic, relaxing and truly luxurious experience down the road (Les Bains de L'alhambre).
- Official Description (provided by the hotel):
- Riad Soleil combines a traditional Moroccan riad with modern amenities near the famous Djemma El Fnaa Square. The rooms are air-conditioned and surround the interior patio. Riad Soleil rooms are equipped with a private bathroom and sitting area. Some rooms provide free Wi-Fi. The authentic Moroccan details are combined with Andalusian art to create a unique setting. Riad Soleil restaurant serves Moroccan specialities. The riad has a lounge where guests can relax. Riad Soleil spa has a hammam and provides a variety of relaxation and beauty treatments. Riad: 5 rooms ... more less
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- Also Known As:
- Riad l`Etoile Du Sud Et Hotel Marrakech