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“Close but no cigar”
Review of Riad Soleil

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Riad Soleil
Ranked #274 of 1,139 Marrakech B&B and Inns
Certificate of Excellence
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Close but no cigar”
Reviewed March 22, 2011

Unfortunately our stay at Riad l'Etoile du Sud got off to a shaky start; on arrival we were not given the room we'd booked well in advance (Jean-Pierre). When we spoke to the owner about it, he said that there had been a misunderstanding and that if we went on a mountain trek for a day or two then it would be sorted on our return. We had planned a trek in the Atlas mountains anyway so we didn't make a fuss and after one night in the wrong room we made tracks for the Mountains in the morning (slightly bizarre but well worth the trip by the way). We returned to the Riad in the afternoon the following day, in dire need of hot water and a lie down! Alas, it was not to be, instead we were told that we were to stay in a different Riad for the night, they had taken our bags and other effects out of the room we had been in and given it to someone else. Mohammed; the manager of the Riad, had made good his escape to the mountains himself! so the subsequent discussions took place in broken English with the staff at the Riad, and over a dodgy telephone line with Mohammed. Eventually we got the right room (after living out of our suitcases for thee nights), but all of this moving around rather took the edge off our enjoyment of the holiday and when we spoke to other travellers at the Riad, it was apparent that we were not the only ones to have suffered this treatment. So be warned, moving Riads is obviously not uncommon practice when they haven't been organised enough and have over-booked the accommodation!

Having said all that, this is a lovely Riad; the rooms are pretty, the French influence it quite obvious here, the breakfast is delicious, and the terrace is a splendid place. But, and it's a big but... there are hundreds of beautiful Riads in the medina at this price point (not least the one we were transferred to - the Villa Harmonie) so I would recommend searching elsewhere. And if you do end up staying here, for the love of god DON'T waste your money on the frankly laughable in-house hammam; the only reason the experience didn't tip me over the edge with rage was because it was so utterly hilarious! For a few Dirham more treat yourself to an authentic, relaxing and truly luxurious experience down the road (Les Bains de L'alhambre).

  • Stayed March 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RootMaster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
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  • Sleep Quality
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Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Bristol
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed April 6, 2010

I am usually used to staying in large hotels so this was a break from the norm. It is a tradditional Maroccan residence 10 mins walk from the main square. We picked up a taxi from the airport - a mistake, we were overcharged and the hotel owners would have arranged a cheaper (and more comfortable!) pick up which we used to go back to the airport. The accommodation was clean, cool and quiet - which was amazing considering the hustle and bustle outside! It was very tradditional which is great if you are looking for a more realistic Marrakesh. But beware. as a result it is tucked away down a side street and wouldn't be too easy to find if you had just stepped off a plane - another reason for using a transfer!

Stayed November 2009, traveled as a couple
Helpful?
1 Thank WandererBristol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bombarral, Portugal
Level Contributor
64 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed April 1, 2008

Overall, we had a wonderful experience here. In fact, it was our second time visiting this riad.

* They arranged a great transportation for us from the airport to the riad.
* We were served mint tea and given a tour of the grounds.
* The riad is conveniently located in the medina, near the main attractions
* Breakfast on the rooftop was great.
* Mhmd, the manager was very hands on with our needs and was great with our kids.
* He personally booked us bus tickets to Essaouira.
* The riad was a beautiful arrangement and the rooms were big with cool showers.

The only downside is that the baby cot that they offered was a decorative wood cot with a mattress. That would be fine, except that the cot's walls were too short and our toddler climbed out 2-3 times.

I'd recommend Riad l'Etoile du Sud for a good mid-range riad option in Marrakech, just bring your own infant cot!

  • Stayed September 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank mam1975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Riad Soleil

Property: Riad Soleil
Address: 64 rue Touareg | Arset el Maach, Marrakech 40000, Morocco (Formerly L'étoile du Sud Marrakech)
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Wheelchair access Airport Transportation
Hotel Style:
Ranked #274 of 1,139 B&Bs / Inns in Marrakech
Price Range (Based on Average Rates): $
Hotel Class:3 star — Riad Soleil 3*
Number of rooms: 5
Official Description (provided by the hotel):
Riad Soleil combines a traditional Moroccan riad with modern amenities near the famous Djemma El Fnaa Square. The rooms are air-conditioned and surround the interior patio. Riad Soleil rooms are equipped with a private bathroom and sitting area. Some rooms provide free Wi-Fi. The authentic Moroccan details are combined with Andalusian art to create a unique setting. Riad Soleil restaurant serves Moroccan specialities. The riad has a lounge where guests can relax. Riad Soleil spa has a hammam and provides a variety of relaxation and beauty treatments. Riad: 5 rooms ... more   less 
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Also Known As:
Riad l`Etoile Du Sud Et Hotel Marrakech

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