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“Warm welcome and friendly helpful staff”
Review of Riad Jonan

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Riad Jonan
Ranked #73 of 500 Hotels in Marrakech
Certificate of Excellence
Lindfield, United Kingdom
Level 3 Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Warm welcome and friendly helpful staff”
Reviewed February 23, 2014

Stayed here for two nights and felt very at home. Staff can not do enough for you. Would highly recommend. Rooms are very clean and comfortable. Breakfast is 10/10!! The area in which the Riad Jonan is ideally located. For real authenticity and as a first time visit to Marrakech! This is
ideal.

  • Stayed May 2013, traveled with friends
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Taralouise70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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673 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
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  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (69)
Date | Rating
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English first
London, United Kingdom
Level 4 Contributor
46 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed February 20, 2014 via mobile

We just got back from marrakech were we had an amazing stay at the riad! Location is great and staff are unbelievably helpful! This is home away from home! We were made to feel very welcome and nothing was too much! Thank you Hassan and team for your helpfulness and kindness! :) I would definitely recommend!

Stayed February 2014, traveled with family
Helpful?
2 Thank Grela898
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leeds, United Kingdom
2 reviews
Reviewed February 19, 2014

Just got back from a great 4 night stay at Riad Jonan, wow... wonderful place with excellent staff. On our arrival we had been upgraded to a superior room "Mekenes" which was a lovely surprise thank you,Hassan was extremely helpful in giving us advice and booking our trips (Quad safari,Ourika valley & Atlas Mountains amazing) The riad was fab authentic Moroccan with many endearing features a real little gem of peace & tranquility. Breakfast was good and plentiful, we ate there on our last night chilli was great. Roof terrace was wonderful a real sun trap.
A massive thank you to Hassan and all staff for making our stay for my husbands 50th birthday memorable.
Overall we had an amazing stay Riad Jonan & Marrakech was wonderful and would definately recommend.

Room Tip: All rooms look great but would recommend superior or delux :-)
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  • Stayed February 2014, traveled as a couple
    • Value
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Helpful?
Thank archie013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kent
Level 4 Contributor
31 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed February 15, 2014

I cannot write highly enough of the staff at Riad Jonan, they made us feel very welcome and nothing was too much trouble for them. The guesthouse is well placed to see the whole of the city and is within the Medina walls. Enjoyed the sun on the roof terrace and you can have alcohol here which is a bonus. Do take the organised taxi from the airport, so much easier. Overall we would go back tomorrow if we could!

  • Stayed February 2014, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank KazKent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cardiff, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 8, 2014

The staff were exceptional, the location is fabulous, the food in the Riad and the service were excellent but I left Marrakech yesterday after a one week stay and what the whole place needs is a really good scrub. Tiled floors and bathrooms need more than a sweep with a broom, the bedside lights in my room (Safi) were full of dirt. I'm not that fussy, but I didn't want to walk on the floors without footwear. And this in the winter. If they sort out this issue, they could charge more for the rooms. Apart from that it was excellent.

Room Tip: I stayed in Single Safe room; one double bedroom quite small but didn't see any of the other ro...
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  • Stayed February 2014, traveled solo
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Jan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anne M, Propriétaire at Riad Jonan, responded to this review, February 17, 2014
We would like to thank you for praising the work of our staff who indeed always meet our guests’ expectations and requirements and make their stay the best as possible. The food we serve is excellent because it is cooked with fresh produce of the day by our chef who knows how to value the best traditional Moroccan recipes. Regarding the bad message sent about the household, we are sorry and apologize. We recognize that there should be no dust even inside the lamps as cleaness is one of our strongest concern at Riad jonan and this was stated by many of other reviewers before. Concerning the floors and walls, they are cleaned carefully every day, but if they look soiled it is because the tiles on the floor and walls are made ​​of traditional materials (« baldi » in arabic) which may appear not tidy and clean even when you clean them but in fact are very clean. We made this choice to enhance the authenticity of this old house.
We hope to welcome you again during your next stay in Marrakech.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
sussex
Level 4 Contributor
32 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed February 2, 2014 via mobile

We stayed at the riad for 5 nights, on arrival we were made to feel very welcome. Riad Jonan has a perfect location in the Kasbah area, and makes it very easy to walk around to all the sites. We stayed in 2 of the larger rooms ( one had a problem with hot water, which was dealt with very quickly) and they were both very comfortable. The food provided by the Riad is of a very high quality and you can have wine or beer provided. However there are many restaurants around so do not be put off trying these as well. The roof terrace is an oasis to relax and get away from the hustle and bustle of the streets. We would highly recommend this riad.

Stayed January 2014, traveled as a couple
Helpful?
1 Thank loftylad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed January 22, 2014

Arriving at Riad Jonan is a bit daunting for a first time visitor to Marrakech, as it's situated up a narrow alleyway and the only thing that betrays it's presence is a small doorway with a plaque. Taking the hotel's transfer service from the airport is a good decision as the driver will guide you to the door. (the 15 euro fee covers the trip both from the airport and then back at the end of your stay). It's about 15/20 minutes from the airport.

Once inside, rather than standing at a reception desk, the weary traveller is seated and given mint tea and pastries, whilst the check in and luggage are taken care of, which is a lovely welcoming touch.

The building itself is two riads which have been linked together. Riads are a traditional family house with the rooms built around a central courtyard, so there are no outside views from the rooms as all the windows overlook the inner courtyard. It's worth being aware of this if you're expecting a view outside - the old houses in Marrakech were not built for outward views, it's all about being a haven from the bustle outside.

The two courtyards in riad Jonan are open air, but have retractable covers, and are used for breakfast and dinner as well as a space to relax in. There is a small ornamental plunge pool in one of the courtyards and a water feature in the other.

There is also an attractive roof terrace, which has sunloungers & parasols with towels and straw hats. It's a perfect sun trap and there is a pretty berber tent with cushions should you need some shade. The view in all directions looks out over a jumble of rooftops and minarets with the atlas mountains to the south.

The decoration throughout is tasteful, unique and there are many period features in wood, stucco plaster and mosaic - our room had a decorative wood stove. The overall effect is tranquility in what is an incredibly hectic city and you feel that you are in a traditional Moroccan home rather than a hotel.

This is a world apart from the formulaic chain hotel. Each room is unique, and ours, The Calif, was absolutely gorgeous with ornamental plaster, traditional furniture and decorative light fittings.
Facilities in the rooms are simple but perfectly adequate. Ours had a small clock radio with ipod dock & satellite TV (unwatched), a fridge with minibar, hairdryer, air conditioning and an electronic safe (free). Apart from the usual bathrobes, slippers and towels there were no toiletries or tea & coffee facilities, but the hotel staff will bring you coffee etc if you ask. There is a chargeable laundry service if required.

The hotel seemed very secure - there is a member of staff from the small team on duty at all times, and as you have to leave your key when you go out, and the front door is kept locked, they personally let you back in when you return, which is reassuring.

The staff were genuinely friendly and helpful and a great source of trustworthy local advice. The riad offers several excursions, with private and shared options. We went on two, to Essaouira on the coast and to the Atlas Mountains. Both were well worth doing, and were priced competitively.

The riad is well placed for easy walking access to the main square & souks, restaurants & various palaces and places of interest. I'd recommend visiting the artisanal department store early on in your visit. It is two minutes along the rue de la kasbah (it has two stone lions outside) and is one of the few shops in the old town with marked prices which gives you a good idea of the going rate for things, putting you in a much more informed position for the haggling you have to do everywhere else.

Staying here was a wonderful experience.

Room Tip: All rooms are different and unique but the hotel website photos show them all. Calif was spacious.
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  • Stayed January 2014, traveled as a couple
    • Value
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Helpful?
6 Thank Paul_Mc_Edinburgh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Riad Jonan

Property: Riad Jonan
Address: 35 Derb Bzou | Rue de la Kasbah, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Swimming Pool Airport Transportation
Hotel Style:
#26 Family Hotel in Marrakech
#47 Best Value Hotel in Marrakech
#61 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): $
Hotel Class:3 star — Riad Jonan 3*
Number of rooms: 10
Official Description (provided by the hotel):
Riad Jonan is a traditional house of Marrakesh recently renewed. It offers you all the comfort of a modern hotel in a sumptuous decor . You have the choice between 10 comfortable rooms complemented with hand made furniture from the craftsmen of the Medina. All rooms are en-suite and have heating and air-conditioning. Some have satellite television, English speaking channels and music system, a safe and a mini-bar. The breakfast is a delightful moment at Riad Jonan, and is usually served in the courtyard around the fountain or on the roof terrace. Our cook can prepare all kinds of delicious traditional Moroccan dishes (couscous, tajines, vegetable salads... ) All homemade with fresh products, or little snacks. Our staff, all English speaking, can help you in any situation and can advise you excursions and visits,and book them for you. ... more   less 
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Also Known As:
Riad Jonan Marrakech
Riad Jonan Hotel Marrakech

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