Nice lobby and pool. The staff and service is the worst I have ever seen.
Compared to town the prices for drinks and food are steep.
My room was the worst. Shower broken, door to balcony broken, cracks in the wall and my bedding was dirty, safe isn't fix to the wall, so anyone can walk into my room via roof terras and take my safe.
Roomservice takes hours, had to go fetch it in the kitchen myself. We didn t have towels for a day.
Everytime you call front desk, they promise to help, but nothing happens. Called about 5 times. Just gave up later and accepted my fate.
We also had to share towels at the pool because, they didn't have enough. The hotel wasn't full.
The breakfast was ok, but the juice and milk they use the same as the day before, that is if you get any juice or milk. Around 9h00 everything is finished and doesn't get restocked, so just dried bread.
Don't eat in the restaurant, foods good but service is a disgrace and food are 3 times what you pay in town.
Will not recommend this hotel to anyone. This hotel is way past its former glory. Maybe new everything will help.
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- Also Known As:
- Royal Mirage Deluxe Marrakech Hotel Marrakech
- Royal Mirage Deluxe Hotel Marrakech