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“Very nice and quiet hotel”

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Royal Mirage Deluxe Marrakech
Ranked #375 of 502 Hotels in Marrakech
Reviewed January 23, 2013

It was a pleasure to stay at this fine hotel. Not all the furniture in the room was mint new, but the room was perfect with a nice balcony, big room, big bed, big bathroom, separate WC.
The dinning room was also nice and big.
Nice pancakes in the breakfast buffet.

  • Stayed: January 2013, traveled as a couple
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3  Thank Peter-Hovmand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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88 - 94 of 410 reviews

Reviewed January 19, 2013

I really enjoyed my two night stay here, my room was massive and really well equipped, the bed was very comfortable, I slept really well.
I found the staff to be polite and attentive, the guy at reception in the FEZ was particularly helpful .
The pool area is great, lunch by the pool was very pleasant and quite reasonable, the beer is pricey but no more than other hotels I suppose.
Don't let any taxi drivers take you to 'the good place to buy', we ended up in a tacky glorified supermarket size pound shop.It then took us an hour to find the Souk, which is definitely the place to go!!

  • Stayed: February 2012, traveled solo
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2  Thank Homer069
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 1, 2013

This hotel is well past its prime. Lovely building but dirty and disinterested staff. Food was not good. The same tray of cold meat appeared at breakfast three days running. Staff ignore you and all but one restaurant are shut. Pool area is lovely but no drinks available. Very tired, bathrooms need retailing and bedcovers are not clean.

  • Stayed: December 2012, traveled as a couple
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4  Thank Cleo53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 10, 2012

As others have stated, this is not a 5 star property as it is past it's prime, but for what the rooms cost, it is a huge bargain and still a very nice hotel. I felt the service was good, and enjoyed the hotels many amenities. The pool area was amazing and felt like an oasis. I spent my first 3 nights at a Riad in the Medina, and three nights here. It was a nice change. The location was still only a short walk from the historic sites, being just outside the city walls, but was also just a short walk to the newer part of the city. There are free computer terminals/internet in the lobby. The buffet breakfast was fantastic, with made to order crepes and omelettes. And did I mention the price??? I would definitely stay here again.

  • Stayed: November 2012, traveled solo
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3  Thank SaltLakeCityStuart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 6, 2012

I stayed for two nights in these hotel.Liked more.There is an interior more interasant.Traditional Decoration is very impressive.Also its location is very appropriate.arrives very easy to get in the walls of Medina approximately 7min and equally in the new part of the city. I think that is an experience not to be missed..

  • Stayed: September 2012, traveled with family
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1  Thank 66jetas66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 30, 2012

Stayed here 3 nights October 28-30, 2012

Were booked here as part of a tour & hotel was billed as 5 stars.

It is not a 5 star hotel. It may have been in the past but not now.

Lobby & grounds are lovely. Rooms are good size & well appointed.

Other than front desk, there seemed to be no employees in hotel.

Property is beautiful but has fallen into a sad state of disrepair and the service is far from adequate.

Upon check in we found our seemingly nice room without hangers, soap & and a second bathrobe. Pergo (faux) wood floor in room was buckled in numerous spots. Both sliding doors to balcony did not lock. Numerous chipped tiles on floor in bathroom. Bathroom was not particularly clean - dirt on wall and hair, spiderweb(with live spider) on floor. This was NOT cleaned for 2 days.

Maintenance DID come up after we contacted the front desk and repair the locks on the sliding doors.

Dinner the first night was anemic in selection and weak in service. Only 1 of 4 restaurants was open. Friends dining with us also commented on weak effort on part of staff.

Breakfast buffet better than dinner. We opted to eat lunch off site even though lunch at the hotel was included in our tour package.

On third day a rainy weather brought us back to hotel where we attempted to have lunch.
After finding no restaurants open, and no employee in the bar, we asked the front desk if we had any other options. They told us they would get us a room service menu & we could eat the food in the bar. After waiting 15 minutes for a menu, we left and went out to a nearby grocery store for snacks, Upon return to the hotel, the doorman (pleasantly) pointed out that we should not be bringing water and snacks back into the hotel. We did not have time to explain that had we been treated like guests instead of aliens, we would have gladly spent our money at the hotel.

On the UP side: man in striped suit at front desk was very helpful in attempting to make dinner reservations for us in town, he also (cheerfully) arranged a cab & refused the tip we offered.

Bottom line: place needs better & regular maintenance AND more as well as PROPERLY trained staff.

Room Tip: Pool view looked like the view you'd want
  • Stayed: October 2012, traveled with friends
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1  Thank victrometer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 24, 2012

The location is good for visiting the "Old Marrakech" the JeF square is about 15 - 20 mins walk and there are several bus stops for the "Bus Touristique" which cost 145 dirhams each adult for the 24 hour pass.
As previously mentioned the public areas are very good, especially the swimming pool and we found that most of the staff to be friendly and efficient, the main exception being the breakfast service which we found to be very bad, we had to make several requests to obtain cutlery, breakfast is supposed to be available from 07.00 hrs, but on the first day they were still laying the tables and food at 07.30, there was little attempt to keep the food replenished, the room was was clean, but the mini-bar was empty and we had one wine glass in the room, we asked several times for a floor mat for the bathroom, as the floors became very wet when using the shower - we never did succeed in getting one. We did eat in the IWAN restaurant and the service and food was good.
The guide that we hired told us that the hotel has been running down since the owners built a new hotel close by, if you can get a room here at a very good price e.g. less than £80 per night, then it's probably good value, sadly this is not a 5 star hotel and in the UK, not 4 star.
We stayed in Marrakech for 4 days and that was probably 2 days too long, as we found that it did not live up to its reputation, Istanbul is far more exotic and if you're thinking of visiting Essaouira then a day trip is more than enough.
We hired a car with Sixt and the service was very good, but do allow for being stopped for "speeding" and budget for the 300 Dirhams fine, we only ever saw hire cars being stopped by the police - just treat it as another holiday expense!

Room Tip: Front or back of the hotel, preferably in the original building.
  • Stayed: September 2012, traveled as a couple
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3  Thank geoffpfc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Royal Mirage Deluxe Marrakech

Address: Rue Paris, Hivernage, Marrakech 40000, Morocco
Phone Number:
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#178 Spa Hotel in Marrakech
#206 Luxury Hotel in Marrakech
Price Range: $71 - $110 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Royal Mirage Deluxe Marrakech 4.5*
Number of rooms: 76
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Also Known As:
Royal Mirage Deluxe Marrakech Hotel Marrakech
Royal Mirage Deluxe Hotel Marrakech

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