Stayed here 3 nights October 28-30, 2012
Were booked here as part of a tour & hotel was billed as 5 stars.
It is not a 5 star hotel. It may have been in the past but not now.
Lobby & grounds are lovely. Rooms are good size & well appointed.
Other than front desk, there seemed to be no employees in hotel.
Property is beautiful but has fallen into a sad state of disrepair and the service is far from adequate.
Upon check in we found our seemingly nice room without hangers, soap & and a second bathrobe. Pergo (faux) wood floor in room was buckled in numerous spots. Both sliding doors to balcony did not lock. Numerous chipped tiles on floor in bathroom. Bathroom was not particularly clean - dirt on wall and hair, spiderweb(with live spider) on floor. This was NOT cleaned for 2 days.
Maintenance DID come up after we contacted the front desk and repair the locks on the sliding doors.
Dinner the first night was anemic in selection and weak in service. Only 1 of 4 restaurants was open. Friends dining with us also commented on weak effort on part of staff.
Breakfast buffet better than dinner. We opted to eat lunch off site even though lunch at the hotel was included in our tour package.
On third day a rainy weather brought us back to hotel where we attempted to have lunch.
After finding no restaurants open, and no employee in the bar, we asked the front desk if we had any other options. They told us they would get us a room service menu & we could eat the food in the bar. After waiting 15 minutes for a menu, we left and went out to a nearby grocery store for snacks, Upon return to the hotel, the doorman (pleasantly) pointed out that we should not be bringing water and snacks back into the hotel. We did not have time to explain that had we been treated like guests instead of aliens, we would have gladly spent our money at the hotel.
On the UP side: man in striped suit at front desk was very helpful in attempting to make dinner reservations for us in town, he also (cheerfully) arranged a cab & refused the tip we offered.
Bottom line: place needs better & regular maintenance AND more as well as PROPERLY trained staff.
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- Also Known As:
- Royal Mirage Deluxe Marrakech Hotel Marrakech
- Royal Mirage Deluxe Hotel Marrakech