I always read and trust other reviews on Trip advisor so booked this holiday on price and the positive reviews far outweighed any negative ones. I will firstly tell you who we booked with as I think the agencies were largely responsible for our unfortunate holiday start.
Teletext: using Fleetway travel and the agent in Marrakech was a Major Travel Services MTS
On arrival at the airport we could not find our point of contact for the transfer. we waited for 40 minutes and then on finding our person he then said he had to find others for a further 1/2 hour- no"others" showed up.
We arrived at the hotel and the hotel then told us they had a booking for us but that Major Travel Services had cancelled any bookings taken from the dates we had booked. Apparently the holiday had been undersold on price. We however were not made aware of this until our arrival and the fax they showed us with the cancellation was sent weeks before our arrival.
We were asked to pay 100Euros to stay the night-that wouldn't be charged to us though if the agency came good on the booking. At this stage we had no idea of what the situation was and our transfer guide simply said we'd work it out tomorrow and that we would be compensated. He said we should be able to move to the Albatross Garden Hotel which we would prefer with an all inclusive package( again another lie).
I must note here that I asked the hotel to call the agency we booked with in the UK and they refused. They said that we had to call them as it was our problem and that if they called the UK it would have to come out of their wages. I find this a little peculiar considering we were told on a number of occasions that the "royal family" stay here!
I spent Over £100 calling the Uk premium number for Fleetway and paying for receiving calls to sort out this issue.
So we checked into the hotel room 5 hours after our arrival and tried to organise ourselves the next day.
Our agent did not come to the hotel at 9 am as promised and he then walked us to the hotel he had suggested.We walked around it and decided that it would be a better option.
Unfortunately it was not that easy! We were told we had to call our travel agents in the Uk to confirm that this could be done- more time spent on my phone and further expenses entailed. In the meantime we had now wasted most of our day.
The answer was negative. Because of the deal we had got at The mirage hotel we would have to pay the difference to stay at the ALbatross.
No compensation was offered from either parties.
We went over Christmas.
Room quite large with good sized beds and a great shower and separate bath tub.
Breakfast was amazing!! The restaurant staff were very polite and attentive. They were the saving grace of this hotel.
The inside decor is very Riad style. Looks fab
Excellent Location Just one road behind is the Herviage are near the Sofitel and there is an excellent place to grab something to eat called Extrablatt!
Other places to check out are Cafe de la Poste: quite pricey for Marrakech but very nice to chill out with a glass of wine.
Chez Brahim for a tagine and some morroccan music.
Any of the salon de The in the square for a sunset view
A trip to les bains de marrakesh- pre book before you go as it is SO popular
Albatross Hotel Spa for a hammam and massage
The pool was freezing and no one used it.
The hotel was for mainly Arabs at this time of year and no one was pool side in bikinis or swim suits even though the weather was hot enough for it we felt that we had a few looks when we did so we went to another hotel to sunbathe.
A little worn but nothing major; dirty spots on the wall, and balcony overlooking the air conditioning, and a broken doorhandle on the toilet door.
The walls are really really thin and we could hear everything from the room above and next door.
Felt like staying in a shell. No atmosphere at all in the hotel- I do NOT mean singing and dancing as I usually am not keen on the "entertainment" holidays.
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- Also Known As:
- Royal Mirage Deluxe Marrakech Hotel Marrakech
- Royal Mirage Deluxe Hotel Marrakech