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“Probably best if you speak French...”
Review of Riad Lena & SPA

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Riad Lena & SPA
Ranked #142 of 1,145 Marrakech B&B and Inns
Certificate of Excellence
Washington, District of Columbia, United States
Level 4 Contributor
35 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Probably best if you speak French...”
Reviewed May 8, 2014

As others have said, this riad is very unique and beautiful. Our room was small but perfectly fine. The shower was a bit dark, but the details in the bathroom (lights, sink, etc) felt very authentically Moroccan and I liked it overall. However, Abdel the manager is one of the only ones who speaks English. My husband and I sadly do not speak French, so occasionally we had a hard time communicating. But everyone was very friendly and tried really hard to communicate with us. Unlike some other reviews on here, we didn't have any problems with overcharging. We only ate breakfast there one of the mornings because we discovered we could get many of the same things much cheaper out in the souk. We did eat dinner there one night (which, as others have said, you must arrange in the morning). The food was very good, and I was surprised that they had wine, which can be hard to find in the medina, but which I appreciated greatly. I would recommend dinner there at least one night.
They also helped us to arrange a hammam at the spa across the little alley, which was probably a highlight of our trip. So relaxing, but, yes, definitely very different from more "European" massages, so make sure you know what you're getting into.
Finally, as noted by others, it is a bit difficult to find at first. But we had no trouble getting picked up from the airport - our flight was even a bit delayed but the gentleman was still waiting there for us when we arrived, and then another person was waiting at the entrance to the back alleys to walk us to the riad. Just make sure you arrange it beforehand.
Overall - not for everyone, probably, but unique and a great location.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
1 Thank Betsy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
abdellatifduriadlena, Propriétaire at Riad Lena & SPA, responded to this review, May 14, 2014
Google Translation
First of all, thank you for your comment and sorry for the english of the team!
Comme vous le dites fort justement, le Riad est un peu difficile à trouver, donc le plus simple est de nous demander d'organiser le transfert... petite remarque pour les visiteurs qui souhaitent se rendre chez nous.
Nous sommes surtout très heureux d'avoir pu rendre votre séjour le plus agréable possible.
Et pour le Spa, nous continuerons d'essayer de faire découvrir à tous ceux qui le désirent, ce qu'est un hammam authentiquement marocain!
Au plaisir de vous revoir,
Philippe, Abdellatif et toute l'équipe.
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382 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Redwood City, California
Level 6 Contributor
107 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 406 helpful votes
Reviewed April 7, 2014

1) Pickup:
We reached Marrakech at night around 9 PM and had called the Riad in advance to pick us up since taxis do not enter the narrow streets of Medina. Although we gave advanced notice, we had to wait for 45 minutes for the bell boy to arrive. Also, he came without a cart and we had to haul the baggage ourselves (this is not experienced at other Riads).

2) People:
The bell boy was a happy-go-lucky kind of creature, nobody speaks English except the manager & the manager is never around to be found. We could not even make local phone calls since those are allowed only during manager's presence.

3) Rooms:
No heater in the room, walls with wetness/mold, bathrooms with no doors. In short, run away from this place!

4) Breakfast:
Very basic and it repeatedly took the staff 30 minutes to serve the breakfast, every single day of our stay.

Room Tip: Avoid this place!
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  • Stayed April 2014, traveled with family
    • Value
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Helpful?
8 Thank Sona_G81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
abdellatifduriadlena, Propriétaire at Riad Lena & SPA, responded to this review, April 23, 2014
Google Translation
Bonjour Sumi, merci de votre commentaire. Nous considérons tous les avis comme étant constructifs et nous en tiendrons compte à l'avenir, soyez-en sur!
Toutefois , nous regrettons de ne pas avoir pu en parler ensemble pendant votre séjour: peut-être aurions nous pu améliorer la qualité de votre hébergement, mais vous ne nous avez rien dit étant sur place: dommage, nous aurions été heureux de pouvoir répondre à vos attentes.
Revenez nous voir et nous ferons un maximum pour que vous puissiez après votre séjour, laisser un commentaire plus positif.
A bientôt.
Philippe et Abdellatif.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed January 2, 2014

I am very surprised to see many positive reviews here. Spent 3 nights here after 3 fantastic nights in a Riad in Fes. The building has a very run down feeling to it. Tiles and painting need serious refurbishment here and there. Decoration is very unclassy and rather cheap, including that of the room. Location is ok for the NW side of the Medina, some 15 minutes walk to Djemaa el Fnaa.

The appalling thing is the service. The manager is the only English speaker person in place, and he only works a few hours per day - in his absence staff are not allowed to do anything. We had to wait for over an hour to be taken to our room as he wasn't there when we arrived, and only returned after several frantic phone calls made by the Riad staff at our request. Dodgily, we were never asked to fill any registration form. Staff were also not allowed to check us out, so we had to accommodate in order to match the schedule of the manager for that.

Service was so lame we had to clean our breakfast table ourselves as their staff were really bad at doing so themselves. On departure we had to make the riad staff phone the manager so that he booked a 'green cab' for us to reach the airport - but he failed to do so, and didn't tell us. Instead one of the cleaning guys went outside and got a taxi from the street. He was suspiciously very adamant that we pay him in the hotel, before going out. After talking to the taxi driver I discovered he had kept half the money I gave him. Whether that's a 'commission' or a rip off, I'll never know. These guys are very unprofessional and I can only recommend to avoid this place.

  • Stayed December 2013, traveled as a couple
    • Value
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Helpful?
3 Thank danielarroyoperu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
Reviewed October 11, 2013 via mobile

Riad was incredible staff amazing comfortable suite and ideally located for souks and jemaa el fna square strongly reccomend this location and riad.the riad was spotless the decor was very good and the breakfasts were delicious. Plunge pool and hot tub were brilliant after a hard day exploring and terrace ideal for a glass of wine to round off the day.

Stayed October 2013, traveled as a couple
Helpful?
Thank Philip R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amsterdam, The Netherlands
Level 3 Contributor
5 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed October 3, 2013

So many things went wrong with this place. I am only giving this two marks because the room and riad was beautiful and the staff was friendly. Here is everything that went wrong:

1. They confirmed our pick up from the airport. No where to be found when we arrived. We called a few times and no one picked up. We waited about 45min to and hour. We then got a taxi and of course had to hire a guy to take us to the riad. They didn't say anything to us about not picking us up.

2. They do not tell you beforehand that if you want dinner at the riad you have to order in the morning (we arrived in the early evening). If we had known we would have made sure to order dinner via email before we arrived. But now when I think about it...they probably wouldn't have given us that since they didn't pick us up from the airport.

3. We told them we wanted to pay by credit card and they didn't let us upon checkout. I had to scrounge for cash. There was clearly a credit card machine on the desk. They should have told us beforehand that we NEEDED to pay in cash.

4. They overcharged us. When we got the final bill for the one night we stayed it was more than what was expected. He then told us it was for the breakfast. First of all, our breakfast was suppose to be included. Second, when I told him we needed to leave by 8am to go on our trek and that we needed breakfast at 7.30am he said not possible. Only to later find out that we could have. Third, we didn't get to even eat the breakfast.

5. We rented an apartment for 4 people. It was nice but beware that the shower does not have any covering.

It was just a disappointment. I am glad we only stayed for one night.

  • Stayed September 2013, traveled with friends
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Helpful?
2 Thank LRosas2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 3 Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 14, 2013

If you travel to Morocco you must go to Marrakech, Fez and Essouaira; Marrakech and Fez for the hustle and bustle of the busy Medinas and the shopping (be brave with you bargaining guys) and Essouira for a seaside break from the cities. When in Marrakech and Fez be sure to stay in the Riads for a really authentic feel. Riad Lena is a fine example of a comfortable Riad about 10 minutes walk (once you get good at navigating around the Medina) from Jamaa el Fna (the main square). The plunge pool is nice to cool off in during the day and you'll find the breakfasts and the morning staff very pleasant. If you are not familiar with the Arabic architecture you'll be pleasantly surprised.

Room Tip: Book ahead. Send a confirmatory email about your arrival time and other requirements. Always have a...
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  • Stayed May 2013, traveled as a couple
    • Value
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Helpful?
1 Thank Alex S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal, Quebec, Canada
1 review
Reviewed September 10, 2013

Riad Lena is a GEM of a riad in the midst of the hustle and bustle of the Marrakech medina! Upon arrival after a long and painful overnight train ride from Tangier, my friend and I were greeted with hospitality above and beyond the Moroccan norm- delicious mint tea, pastries and cookies and even heaps of ice to soothe my swollen and dislocated knee. The attention to detail, personal touches and care for our comfort all around the riad and given to us by the manager and staff was unbelievable. Everyone truly cared how we were doing and continually offered to do anything to make the stay better - though it was already perfect and above &beyond anything we ever expected! Our room was beautiful and the breakfasts were delicious. Though the price may seem steep for Morocco, it is truly a steal for the stay and experience you get in exchange. We hope to be back again someday!

  • Stayed August 2013, traveled with friends
    • Value
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Helpful?
Thank Claire D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Riad Lena & SPA

Property: Riad Lena & SPA
Address: 8, Derb El Hammam | Riad Laarouss, Marrakech 40008, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Spa Suites Swimming Pool
Hotel Style:
Ranked #142 of 1,145 B&Bs / Inns in Marrakech
Price Range (Based on Average Rates): $
Hotel Class:4 star — Riad Lena & SPA 4*
Number of rooms: 10
Official Description (provided by the hotel):
Philippe and Celine welcome you to their house, ideally situated in the Medina near the DAR BACHA Palace and eight minutes from the markets and Place Jeema el Fna. The riad has been traditionally renovated with much thought given to your comfort. The riad consists of 10 air-conditioned bedrooms, furnished in pure Moroccan style. All rooms look on to the patio and the swimming pool permitting you to cool down after sunbathing on the terrace with views of the High Atlas mountains. A first class riad in the heart of the Medina and markets, with terraces, a swimming pool and easy car access.. ... more   less 
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Also Known As:
Riad Lena Hotel Marrakech

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