I am very surprised to see many positive reviews here. Spent 3 nights here after 3 fantastic nights in a Riad in Fes. The building has a very run down feeling to it. Tiles and painting need serious refurbishment here and there. Decoration is very unclassy and rather cheap, including that of the room. Location is ok for the NW side of the Medina, some 15 minutes walk to Djemaa el Fnaa.
The appalling thing is the service. The manager is the only English speaker person in place, and he only works a few hours per day - in his absence staff are not allowed to do anything. We had to wait for over an hour to be taken to our room as he wasn't there when we arrived, and only returned after several frantic phone calls made by the Riad staff at our request. Dodgily, we were never asked to fill any registration form. Staff were also not allowed to check us out, so we had to accommodate in order to match the schedule of the manager for that.
Service was so lame we had to clean our breakfast table ourselves as their staff were really bad at doing so themselves. On departure we had to make the riad staff phone the manager so that he booked a 'green cab' for us to reach the airport - but he failed to do so, and didn't tell us. Instead one of the cleaning guys went outside and got a taxi from the street. He was suspiciously very adamant that we pay him in the hotel, before going out. After talking to the taxi driver I discovered he had kept half the money I gave him. Whether that's a 'commission' or a rip off, I'll never know. These guys are very unprofessional and I can only recommend to avoid this place.
- Official Description (provided by the hotel):
- Riad Lena & Spa welcome you to their house, ideally situated in the Medina near the DAR BACHA Palace and eight minutes from the markets and Place Jeema el Fna. The riad has been traditionally renovated with much thought given to your comfort. The riad consists of 10 air-conditioned bedrooms, furnished in pure Moroccan style. All rooms look on to the patio and the swimming pool permitting you to cool down after sunbathing on the terrace with views of the High Atlas mountains. A first class riad in the heart of the Medina and markets, with terraces, a swimming pool and easy car access.. ... more less
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- Also Known As:
- Riad Lena Hotel Marrakech