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“Riad Lena, in the medina” 4 of 5 stars
Review of Riad Lena & SPA

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Riad Lena & SPA
Ranked #144 of 1,170 Marrakech B&B and Inns
Certificate of Excellence
Dallas
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Riad Lena, in the medina”
4 of 5 stars Reviewed April 15, 2013

Since the hotel (it's really a riad) is in the
Medina, it is hard to find, especially when you arrive at midnight! this is because te taxi driver cannot enter the medina.
People are friendly and English is spoken, price is fair, breakfast is good.
The rooms to the door have weird locks,
Not prohibitive though. If people talk in the courtyard, then everybody can hear. That's the physics of sound in a courtyard.

  • Stayed April 2013
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Paul J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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334 reviews from our community

Traveler rating
    220
    88
    11
    9
    6
See reviews for
74
145
13
Business
0
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Brussels, Belgium
Level Contributor
11 reviews
3 hotel reviews
4 of 5 stars Reviewed April 13, 2013

I would like to recommend riad lena in marrakech: very friendly people, the marrakech ambiance, beautifull rooms, quite, sunny terrace for breakfast and siesta, very helpfull staff, good location: 10 min walk to the souks, 25' drive to the airport. Tx!!

  • Stayed April 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank V D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington State
Level Contributor
44 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed October 29, 2012 via mobile

Another pretty riad in the medina -- initially we were very impressed as we were able to book on hotels.com from the station the morning we arrived on the overnight train from Tangier. The room was 'Moroccan-charming' though design-wise there was no door on the bathroom and no ceiling fan. The a/c did cool off the room at night though it was loud and from what we could figure out was either cold or off.

Following a trip to the desert we booked a different riad the following week and concluded that the owner of Riad Lena was a bit indifferent or out of touch with the competitive lodging market in Marrakech. It barely met cleanliness standards, the water in the pool had a yellowish cast and the staff seemed only marginally trained/organized.

The day manager didn't offer help unless asked and then he was courteous/engaged. He recommended the Heritage Spa which was a very pleasant experience. If you needed anything in the evening you had to run up 3 flights of steps to the terrace to find staff, wait until they finished what they were doing to come to the first floor to assist.

The desk was often unoccupied and 2-3 different men seemed to come and go. They were pleasant enough but didn't seem to know how to do their jobs well enough to warrant high marks for customer service. We were assured we could pay with a credit card but ultimately had to settle with cash as the credit card machine was 'broken' for several days.

The next riad we booked, also in the medina, was an entirely different experience as they were very well organized and offered exceptional customer service as well as very competitive prices.

  • Stayed October 2012
    • 2 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank DEFWashingtonState
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland Region, New Zealand
Level Contributor
62 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed October 19, 2012

Riad Lena is immaculately clean and the plunge pool quite refreshing. It is beautiful and quite. They helped us to organize a car rental and kept some of our luggage whilst we were traveling in other parts of Morocco. Breakfast on the terrace was plentiful and tasty. The free filter water was a great bonus. I didn't give it a five as we so often had trouble locating some one when we had questions, and I had sent several emails after making my booking before arrival (regarding transport), none of which were responded to.

  • Stayed September 2012, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank coastalrhonda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maidenhead, United Kingdom
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed September 17, 2012

Riad Lena was the perfect place to stay for our girls trip away to Marrakech. The bedroom was clean and had air con which was essential with the heat, although no door to the shower and a door to the toilet that didn't shut.
The staff were amazing, always friendly and helpful with anything we needed, and providing free filtered water whenever needed (which was often in the sun!). The plunge pool was perfect to cool off in-between sunbathing, shame we left before the new fountain was finished.
Location is perfect, taxi from the airport drops off just 2 mins from the Riad, and a local will help show you the way (the Riad again was kind enough to break a note for us so we could give the local some change - as other reviews have mentioned, they do try and get more tip than than the 2 min walk is worth!). Just 10 min walk to the main square through the souk (if you manage the route without stopping to shop!).
We didn't eat in the Riad, we opted for other restaurants that were recommended or in the main square, but we saw the food other guests had and it looked amazing.
The only downside to Marrakech is the unwanted attention from some of the locals, perhaps as we were 3 girls alone. Nothing too bad, but definitely worth sticking together and not wearing anything too skimpy and respecting the local culture.

  • Stayed September 2012, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank EmmaLouise1212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed September 10, 2012

Riad Lena was beautiful and perfect for what we needed. Good position, excellent breakfast and incredibly helpful staff. Nothing was too much for them to do. I would recommend this place to everyone, regardless of what their reasons for travelling is, couples, family etc. it has a very relax atmosphere and is very clean and tidy with smiles all round from all staff.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Polly M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed September 3, 2012 via mobile

I can not fault this riad had a great stay here and would recommend this place to any one all the staff very friendly and attentive, from arrival taken to the roof terrace to have a welcome mint tea and traditional sweets.
We booked the cumin room which is very nicely decorated and fully air conditioned and clean!!!
House keeping is done every day if you require and you will see them through out the day and always willing to help with a smile.
We also booked various day excursion with the riad and very cheap aswell they were very helpful in trying to organise things, the food was great we had dinner here and was great , you can order variouse drinks and best of all you get free filtered water when you require.
Very peaceful little Riad and for the price we paid well worth every penny I can not fault this place at all.
Thank you for all the staff no wonder you get great reviews I would say more good things but I'll just let you read all the other reviews!!

  • Stayed August 2012
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank mimo365
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Riad Lena & SPA

Property: Riad Lena & SPA
Address: 8, Derb El Hammam | Riad Laarouss, Marrakech 40008, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Spa Suites Swimming Pool
Hotel Style:
Ranked #144 of 1,170 B&Bs / Inns in Marrakech
Price Range (Based on Average Rates): $
Hotel Class:4 star — Riad Lena & SPA 4*
Number of rooms: 10
Official Description (provided by the hotel):
Philippe and Celine welcome you to their house, ideally situated in the Medina near the DAR BACHA Palace and eight minutes from the markets and Place Jeema el Fna. The riad has been traditionally renovated with much thought given to your comfort. The riad consists of 10 air-conditioned bedrooms, furnished in pure Moroccan style. All rooms look on to the patio and the swimming pool permitting you to cool down after sunbathing on the terrace with views of the High Atlas mountains. A first class riad in the heart of the Medina and markets, with terraces, a swimming pool and easy car access.. ... more   less 
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Also Known As:
Riad Lena Hotel Marrakech

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