Another pretty riad in the medina -- initially we were very impressed as we were able to book on hotels.com from the station the morning we arrived on the overnight train from Tangier. The room was 'Moroccan-charming' though design-wise there was no door on the bathroom and no ceiling fan. The a/c did cool off the room at night though it was loud and from what we could figure out was either cold or off.
Following a trip to the desert we booked a different riad the following week and concluded that the owner of Riad Lena was a bit indifferent or out of touch with the competitive lodging market in Marrakech. It barely met cleanliness standards, the water in the pool had a yellowish cast and the staff seemed only marginally trained/organized.
The day manager didn't offer help unless asked and then he was courteous/engaged. He recommended the Heritage Spa which was a very pleasant experience. If you needed anything in the evening you had to run up 3 flights of steps to the terrace to find staff, wait until they finished what they were doing to come to the first floor to assist.
The desk was often unoccupied and 2-3 different men seemed to come and go. They were pleasant enough but didn't seem to know how to do their jobs well enough to warrant high marks for customer service. We were assured we could pay with a credit card but ultimately had to settle with cash as the credit card machine was 'broken' for several days.
The next riad we booked, also in the medina, was an entirely different experience as they were very well organized and offered exceptional customer service as well as very competitive prices.
- Official Description (provided by the hotel):
- Riad Lena & Spa welcome you to their house, ideally situated in the Medina near the DAR BACHA Palace and eight minutes from the markets and Place Jeema el Fna. The riad has been traditionally renovated with much thought given to your comfort. The riad consists of 10 air-conditioned bedrooms, furnished in pure Moroccan style. All rooms look on to the patio and the swimming pool permitting you to cool down after sunbathing on the terrace with views of the High Atlas mountains. A first class riad in the heart of the Medina and markets, with terraces, a swimming pool and easy car access.. ... more less
- Reservation Options:
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- Also Known As:
- Riad Lena Hotel Marrakech