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“Peaceful and charming”
Review of Palais Mehdi

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Palais Mehdi
Ranked #317 of 1,172 Marrakech B&B and Inns
Certificate of Excellence
Reviewed September 17, 2010

From the minute we arrived at the airport at 1.30am in the morning (delayed by over 3 hours thanks to Air Maroc) until our departure we were taken good care of by the hotel drivers and staff and were made to feel most welcome - nothing was too much trouble.

Whilst it is only right to point out that there are some limitations to the facilities and some renovations are definitely well over-due (for example our bathroom fittings were old and didn't work especially well - and it would have been good to have a proper shower and shower curtain not just a bath with shower attachment) we were, overall, very pleased with our suite, the common rooms, pool and gardens. Our suite overlooked the garden, consisting of a good sized sitting room, a large bedroom and a bathroom (bath only) was very clean upon arrival and was kept clean by the attentive staff throughout our stay, as were the common rooms, pool and gardens. There were nice touches, such as fresh rose petals in fountains and scattered in our room on our arrival.

We were lucky enough to benefit from a promotional rate for the hotel and we considered it to be very good value for money. The hotel's management is clearly in the process of generally renovating and up-grading this hotel and there are some newer suites outside of the "old" part of the hotel which, from the outside at least, seemed pleasant - if less characterful. We did not sample dinner in the hotel as we chose to eat out in the Medina but we overheard other guests at breakfast commenting that the food was fine though expensive. Breakfast, included in the rate, whilst not overly imaginative was plentiful.

The common rooms with their art and antique furniture, the ample pool and established gardens were lovely, much better than we had anticipated - we would have made much more use of them had this not been our first trip to Marrakesh. A hammam was advertised but we failed to locate it (for those looking for a spa / hammam we highly recommend Les Bains de Marrakesh).

The only real drawbacks were the cost of food / drink in the hotel (cans of soft drink E4 each and cocktails E10 each and of varying quality) and the length of journey to the Medina. It was fine to get into town in the hotel's people-carriers with their very courteous drivers (at a fixed cost of 10E per trip) but coming back to the hotel we had to rely on local less comfortable taxis between 100dh (daytime) and 150dh (nighttime).

We would recommend this hotel if you are looking for a relaxing and peaceful break away from it all but with relatively easy access to one of the most amazing cities in the world! But please don't come expecting a European business class level of 5*!

  • Stayed: September 2010, traveled as a couple
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Thank RedhenLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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51 - 57 of 161 reviews

Reviewed August 31, 2010

This is a well run out of town hotel with lovely quiet Salons, large pleasant rooms and a large cool pool. Reviewers that complain of heat should have noted that they were travelling to inland Morocco in August before they left....

Our airconditioning was efficient, despite 49' temperatures. Our food was very good (despite it being Ramadan) and the service attentive and pleasant. The hotel was clean and well kept, the grounds well maintained and the pool was a pleasure. It is out of town by about 10 minutes so allow for taxi/hotel car rides in and out.

Marrakech is an exotic hot and strange destination for people who do not want to experience a different culture. If you like the idea of a holiday inn then I suggest you find one. This was an absolute bargain with the Travel Zoo offer.

  • Stayed: August 2010, traveled as a couple
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1  Thank sarascreename
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ludovic S, Responsable relations publiques at Palais Mehdi, responded to this reviewResponded February 7, 2014

Dear Madame

Many thanks for your feedback.

It has been great to welcome you at Palais Mehdi .

We would be pleased to see you again and we wish you all the best.

Kind regards,

Ghizlane

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 25, 2010

We booked a week in the Palais Mehdi as offered through travelzoo as deal. But what we saw really showed that they dont test their offers and I will never book anything from them again.

Up on arrival we were assigned to a superior suite for which however the air conditioning was not strong enought to cool both rooms as well as the WiFi was not working.
Later in the afternoon we even spotted a cockroach in our room and asked the reception for immediate change of the room. They told us, without any word of excuse, they will
make a "threatment" in our room, which consisted of a lady with a spray. As we didnt trust the "threatment" as well were not happy to stay in a room full of poision-dust, we
requested a room change. Despite they had several other large suites available, they downgraded us to small room with still no Wi-Fi, mold at the air condition cover, ceiling
and the bath-room window.
Still no word of excuse or anything, the hotel just did not care.
Our room had the "view over the Andalusian Basin" which was a mud hole with breeding mosqutios.
The Pool was over and over covered with moss, the border was partly defective and brown from dirt. The pool shower did not work and was covered with bird poo.
The sunbeds were dirty and partly had holes. The Pool was always cleanded between 9-12am. So Pool could not be used in the morning.
The towel rack at the pool was either empty or filled with about 2 towels for 30 guests.
The staff (from cleaner to director) did not speak any English. Most of the staff was neither responsive nor attentive. Staff was hiding most of the day to be not asked anyting by the guests.
The Transfer shuttle, which is necessary because the hotel is in the middle of nowhere, was always at least 30 minutes late.

One day they billed us too much in the Restaurant and as we complaint the Hotel Director freaked out and shouted as us like crazy. At that time
we finally decided to check-out immediately, because we did neither feel comfortable nor save in this hotel anymore. This was really the worst hotel stay I ever had in my life.

  • Stayed: August 2010, traveled as a couple
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3  Thank Patrick_Bateman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 19, 2010

My friends and I were so excited and looking forward to staying at this beautiful hotel, alas we were to be sadly disappointed by our treatment and the extremely poor customer service we received when we arrived.
Yes, granted it is a very beautiful and luxurious hotel (although please be advised that it is not completely finished yet) but it's beauty really does not compensate for the rude and aggressive manager (and staff).
When we arrived, our rooms (we booked 2 double rooms) were not ready, and to be honest I don't think they had 2 rooms available, despite taking a 50% deposit when we booked months earlier. We were left waiting in the blazing sun for several hours with no apology or offer of drinks apart from the initial welcome beverage - not what you need when you have had to stay up all night to catch an early morning flight. Every time we enquired as to when our rooms would be ready we were fobbed off until literally 3 hours had passed and our patience had long since frazzled in the blazing heat.
To cut a long story short, when we eventually managed to speak to the manager, he was rude, intimidating and aggressive (please bare in mind we were 4 females) and we decided that even if they were to provide us with their two most luxurious suites that they had to offer we were no longer prepared to stay there.
Needless to say this hotel made a tidy sum of money out of us as the manager refused to refund our deposit, which was totally gutting. We also literally lost the majority our first day of our long weekend in Marrakech due this hostel wasting our precious time. Thankfully we were able to book in to another hotel called Es Saadi which really was the best thing that could have happened to us - whilst the rooms weren't quite as beautifully decorated as Palais Mehdi (don't get me wrong, they were still very nice), nothing was too much trouble for the staff and the atmosphere at Es Saadi was lovely. The Palais Mehdi would do very well to contact Hotel Es Saadi for some customer service training! Steer well clear and please learn from our awful experience.

  • Stayed: June 2010, traveled with friends
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3  Thank WednesdayPurple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 22, 2010

This was the worst experience of a hotel that i have ever had. We booked this hotel as a special offer and were confident after reading the reviews that we would not be disappointed, we couldn't have been more wrong. We arrived at the hotel in the blazing heat and we told our rooms would be ready in an hour, we waited in the heat, for approximately 3 hours (each time we asked about our rooms we were ignored or told it would be another 30 minutes). Eventually when our room was ready they had booked us a suite (1 bedroom and a lounge) for 4 of us to share. We had booked 2 rooms and given a deposit of 345 euros. The Manager was extemely rude, at one point i thought he may hit my friend, they refused to give us 2 rooms, or our money back and we were told by the staff that this is a common occurance. As four women travelling togeher this was very intimidating, he shouted at us and laughed when we said we would contact the Police. We decided to leave as did not feel safe staying there. It was a horrible experience, the staff took advantage of our good nature, and then gave us 1 room when i had the email evidence that i booked 2 rooms. Do not let the beauty of the hotel fool you, the service is terrible, do not stay here. The staff speak little English, are rude, there is not a Reception desk, (making it difficult to contact the staff)). The "gym" has 3 pieces of equipment in it. Also is situated in the middle of no where.

  • Stayed: June 2010, traveled with friends
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4  Thank Nicola055
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 2, 2010

We had a lovely stay at Palais Mehdi. The service was wonderful, and the hotel is absolutely beautiful. Rooms and common areas were decorated beautifully. The location is perfect or a quiet getaway, however if you want to be spending a lot of time in the city center, it requires a 10-15 minute taxi ride. Food at the hotel was very good, especially the breakfast. Staff were extremely helpful, and I would certainly go again.

  • Stayed: May 2010
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Thank CBax01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 24, 2010

We stayed here for 5 nights for my 40th birthday! The hotel is situated behind a wall and large doors, once opened you find a beautiful entrance area with fountains , rugs, pillars and you can see straight through to the fantastic pool area whereby there are double sun beds!

The beauty of this place is although it's a hotel there are only 17 suites so it feels like your house! The staff are wonderful and welcoming! And with a bit of effort and broken French we actually managed fine!

The food is lovely and on my birthday they organised for us to eat in a private dining area with candles and rose petal everywhere! Their attention to detail was fantastic!

If you are looking for 5 star luxury of a modern hotel then this is not for you however if you want to go somewhere which is quiet, totally relaxing and the staff make you feel totally special then I would highly recommend and my husband and I can't wait to go back again!!!

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2  Thank KateRuss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Palais Mehdi

Address: Palmeraie de Marrakech | Circuit de la palmeraie, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #317 of 1,172 B&Bs / Inns in Marrakech
Price Range: $174 - $334 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Palais Mehdi 5*
Number of rooms: 22
Reservation Options:
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Also Known As:
Palais Mehdi Hotel Marrakech

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