Our suite (booked through Voyage Prive), although roomy and with a lovely view of gardens, was certainly 'tired' and the air conditioning unit was ill positioned so we found it blew cold air straight at our faces as we slept (even when we set the airflow directly downwards the 'fins' would always change position at some point to fire a cold blast directly across the room at us!). It was also noisy even when on 'low' meaning that we were either cold/awake or boiling hot/awake each night of our stay. The bed, though large, was hard and uncomfortable.
Our major concern was the lack of customer service. The waiting staff lacked initiative and never once asked us if we needed drinks etc when we were relaxing in the gardens, and we always needed to go in to find some to ask for a drink or menu. Apart from the gentleman who showed us to our room on the first evening who was very polite and helpful, the hotel's drive and the manager of the spa (who had a vested interest in encouraging us to book treatments), we found the staff we had contact with to be charmless, unfriendly and in some cases unhelpful. I suspect this could have been down to our lack of French, but this hotel classes itself as 5 star, so I feel friendly, proactive, helpful staff should come as part of the package - it certainly wasn't the case here.
What a pity as it could be such a lovely hotel - a real oasis away from the bustle of the city centre.
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- Also Known As:
- Palais Mehdi Hotel Marrakech