We booked at this hotel on a recommendation for our 25th Wedding Anniversary. We booked one of the better suites in the hotel and they arranged for us to be picked up from the airport.
When we arrived at the airport - our flight was on time - every other hotel had a representative there except ours. We called and they said there had been a problem and our driver was on the way. When he arrived he was charming and we got into the hotels car which was filthy. When we arrived at El Fenn we walked through a dingy corridor into a courtyard which could have been pretty if there had been no plastic sheeting flapping over the roof. We were asked to wait there by the driver for someone to check us in. The seating in the courtyard was faded and tatty and the general impression was one of neglect.
After 10 minutes of waiting for someone to check us in, my husband went to look for someone. He returned after another 5 minutes alone, and 5 minutes later the manager turned up saying his computer was not working.
He then took us for a tour around the hotel which was similarly tatty to the courtyard.
When we arrived at our room which was a beautiful suite (20) with an amazing bathroom and sitting area with a shared balcony overlooking a courtyard. Unfortunately directly in front of our room there were major building works taking place on the same level with more plastic sheeting and builders walking past every 5 minutes.
We complained and asked for another room but were told that we could move to one for 1 night and then another for the other 4. As this would have been our anniversary when we moved, and having seen the other room which was on offer - not nearly as nice as the original room - very dark and dingy - we declined.
They then arranged for another manager to come down and he organised for us to move to another hotel - thank heavens he did - we ended up at the wonderful Villa des Orangers - where although the room was not quite as beautiful as room 20 - the whole experience was amazing. From the service, to the food, to the private room they organised for our anniversary.
- Official Description (provided by the hotel):
- Special Offer From 11/05/ 2016 to 31/08/2016 DIRECT BOOKING OFFER We assure that you'll always get the best rate available when you book directly with us. Whether you book online or by email, our team are on hand to answer all your questions from pre-booking to check-in and even after you're gone. With 20 individually styled rooms and suites, a four-bedroom private riad, 3 swimming pools and its own hammam spa, El Fenn is a unique boutique hotel combining grandeur and historic architecture with hideaway nooks, terraces and gardens - making it the most peaceful place from which to enjoy Africa's most exotic city.Our story began with two friends on the hunt for a small riad to buy as a holiday home. It was 2002 when Vanessa Branson and Howell James walked into the almost ruined courtyard of one of Marrakech's formerly great private homes. Nearing dusk and with the sound of the muezzin's call to prayer echoing in the air, they instantly fell in love with the atmospheric house which was being sold with three smaller neighbouring homes. They soon realised that their holiday home was going to become so much more.At the time, only a handful of Marrakech's riads had been converted to small hotels and Vanessa and Howell knew they wanted to open a place offering something different - a home from home retreat that combined great food and service with the spirit of the building's past and a contemporary decorative twist. During a two-year renovation, local craftsman used traditional techniques to breathe new life into the building. Polished lime plastering was used in a rainbow of colours to create walls, baths and bed frames, original tiling was renovated and carved cedar ceilings restored. Retro furniture sourced from local flea markets was combined with one-off bespoke pieces to create a unique interior. ... more less
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- Also Known As:
- Riad El Fenn Marrakech
- Riad El Fenn Hotel Marrakech