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“The best place I've ever stayed”
Review of El Fenn

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El Fenn
Ranked #49 of 502 Hotels in Marrakech
Reviewed February 10, 2014

The experience I received while staying was next to none. Delicious food, polite and helpful staff and a beautiful setting. The roof terraces the swimming pools the cinema the spa treatments the service the views the art the swag and coolness of the whole place just overwhelmed my girlfriend and I. The price is fare and the walk to the medina is a good length of 3 minutes. The pictures of the hotel do not do it justice in anyway. They should be re done . I loved it and anyone else who is thinking about it should definitely go. Thank you to Riad el Fenn, I will never forget you.

Room Tip: All the rooms are gorgeous
  • Stayed: January 2014, traveled as a couple
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3  Thank Devboy1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeganLD2013, Director of Sales at El Fenn, responded to this reviewResponded March 17, 2014

Thank you so much. We're just delighted that you had such a great time here - and yes… the riad photography is currently being redone to try and capture everything perfectly! It was great meeting you and we really hope to welcome you back another time.

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514 - 520 of 961 reviews

Reviewed February 5, 2014

This is a must! Unusual and good. So much attention is given to the design, making it as experiental one can get in Marakesh! Such an intriguing and clever design. Incorporating maroccan elements in a very stylish, soulful and fashionable way. Full marks to music and atmosphere too. Staff are also extremely professional - always ready to help. Highly commendable.

Thank you

  • Stayed: January 2014, traveled as a couple
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3  Thank mallia_karl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeganLD2013, Director of Sales at El Fenn, responded to this reviewResponded March 11, 2014

What kind words and thanks so much for reviewing us. We really appreciate people taking the time and it's great to know that you enjoyed so many aspects of your stay.

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Reviewed January 24, 2014

This is a lovely hotel created by knocking 5 riadhs into one. It is a maze of passages, courtyards and staircases, but in a good way.
When I stayed for three nights the hotel was still undergoing some renovation works and there were problems with hot water from time to time. However, all of this was only a minor inconvenience. The building and its fittings and design are stunning, but completely in keeping with its surroundings. The staff were attentive and efficient, solving problems with great despatch. We are in the hotel's restaurant on two occasions, one dinner and one lunch. Both times the food was excellent, a delicious selection of local produce.
Although I didn't have any spa treatments, others in our party did and pronounced it 'very good'.

  • Stayed: January 2014, traveled with friends
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1  Thank Nick L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeganLD2013, Director of Sales at El Fenn, responded to this reviewResponded March 11, 2014

Thank you Nick L for taking the time to review and letting us know how much you enjoyed your stay. As you said, we had some renovation work that ran a few days over but thank you for being understanding and we worked hard to ensure that guest's stays weren't affected. Great to know how much you enjoyed your time here.

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Reviewed January 16, 2014

Riad El Fenn far surpassed all expectations! My family of four, including grandma, had three rooms at El Fenn for four very memorable nights, including a very exciting New Years Eve celebration with an exquisite gourmet meal. Anna, Karima, and Lise went out of their way to make sure that our every need was taken care of, and the whole staff was so efficient, I've never experienced any such service in any hotel that I've stayed out throughout the world. The rooms were luxurious, the hammam (which even my 20 year old son experienced!) was relaxing, and the gourmet meals were extremely creative. I appreciated the fact that the staff did not accept tips (you can tip at the end of your stay by putting your tips in a box for the staff to divide among themselves so that no staff is left out), and they even prepared the fireplaces in your rooms each evening. I applaud each and every staff member and especially the chef for being top-notch. Grandma greatly appreciated the driver/guide that El Fenn arranged for her on the spur of the moment so that she could return to the market to shop on her own. And we were able to order room service at all hours, to accommodate our crazy tour schedules. We also enjoyed spending time on the roof top terrace: the Riad is centrally located and we could see wonderful views of the city. We can't wait to return to El Fenn someday!

Room Tip: Request a main-level room for an elderly person. Rooms 7, 8, and 12 were all very unique and beauti...
  • Stayed: January 2014, traveled with family
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Thank v_a_l_12342014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeganLD2013, Director of Sales at El Fenn, responded to this reviewResponded March 11, 2014

The rooms, the spa, the food, the terraces and the staff - thanks so much for all your praise and we were so pleased to know how much you enjoyed your stay. Yes…. You must come back soon!

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Reviewed January 6, 2014

I was bowled over by the beauty of El Fenn. It really was an oasis of calm in the middle of Marrakech. The riad offers so many different areas to retire to apart from your room but the main courtyard was my favourite - especially with the afternoon tea left out for guests. The art work around the riad is impressive and I particularly loved the driftwood Christmas tree that was up when we were there. We stayed in Riad Vanessa (the sister riad next door) but used the El Fenn restaurant and bar. We would have used the beautifuls pools too but it was a bit chilly in December! The staff were really friendly throughout our stay,and their driver was a star, driving through narrow streets to collect us after a luxurious hamman experience. A couple of the waiters even stood guard to ward of birds while we ate breakfast on the roof terrace (my friend has a bird-phobia). We had two meals at the hotel and the food was great on both occasions. Riad Vanessa is also a treasure in its own right. We returned to fine fires lit for us each night and lanterns lit up the starirways. I would, and have, thoroughly recommended El Fenn and Vanessa to anyone visiting Marrakech.

  • Stayed: December 2013, traveled with friends
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1  Thank 4nic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeganLD2013, Director of Sales at El Fenn, responded to this reviewResponded March 11, 2014

It was lovely to meet you and your friends during your stay here and thanks so much for reviewing us. I've passed your comments onto Hassan our driver - he's delighted!

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Reviewed January 4, 2014

we stayed there over xmas 2013 and loved every minute of it. Suite 20 and 22 are both amazing, and the fireplaces are a real benefit when it gets dark (and quite cold!). The staff is super-friendly and Lisa and her team will do anything to make you feel welcome. The food was great (if somewhat with limited choice of dishes). The best thing about El Fenn is the amazing design, the 4 court-yards and the 100s of little nice places to hang out (library!!) and do nothing::) Splurge and stay here!

Room Tip: Room 20 (pink, large, private) rocks.
  • Stayed: December 2013, traveled as a couple
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2  Thank gleonhard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeganLD2013, Director of Sales at El Fenn, responded to this reviewResponded March 11, 2014

It was great to have you with us over Christmas and we're so pleased that you had a memorable stay. The decor here at El Fenn is something we're constantly updating and tweaking so it's great to hear that you enjoyed it so much. Thanks for taking the time to review us.

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Reviewed January 3, 2014

El Fenn was centrally located, easy to find and with a taxi rank just outside. The staff were very friendly and caring during my four day stay. I was called by my name. Their knowledge on what's on in Marrakech was up to date. The Riad is a haven of beauty and serenity. The decor was high class and refined. My room, though the smallest in the riad, was still spacious; it was graced with fine architectural and artistic touches as well as little luxuries- too many to list-
that made my stay a dream-like experience. So much so that I it was such a pleasure to chill out in the room and on the verandah.
The food was exquisite and arrived in successions to fill up a huge Moroccan table - an unforgettable banquet for the senses. I was constantly updating my knowledge of Moroccan cuisine with tips from this culinary experience at El Fenn. The riad, even though full of guests, never felt crowded. The gardens, the library, the roof-top lounge areas were tranquil but for the chirping of birds that came and went and oh those fountains serenading the soul!
The contemporary Moroccan artworks were curated with a very fine taste and these were married with sensitivity with the warm, earthy colours of Moroccan textiles. This artistic setting together with a select number of decorative arrangements around the property were sources of inspiration and uplifted the soul. This is not a Hotel, a guest house, but the residence of a refined, warm host; it was a delight to be able to share their world, as I left buzzing with energy, fully recharged and nurtured - body and soul. Where else do you find that? The staff deserve the highest recommendations: Bravo!

Room Tip: there's no second rate room here, one just has to accept that every room has its unique characte...
  • Stayed: December 2013, traveled solo
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3  Thank miltkyriakides
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeganLD2013, Director of Sales at El Fenn, responded to this reviewResponded March 11, 2014

What great feedback on your stay here and we're delighted that we helped you to fully recharge. We pride ourselves on being somewhere that guests can really relax and it's great to know that you did this too. The staff will be delighted with all your feedback!

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Additional Information about El Fenn

Address: Derb Moullay Abdullah Ben Hezzian | Bab el Ksour, Medina, Marrakech, Morocco
Phone Number:
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#15 Business Hotel in Marrakech
#16 Family Hotel in Marrakech
#27 Spa Hotel in Marrakech
#30 Romantic Hotel in Marrakech
#33 Luxury Hotel in Marrakech
Price Range: $321 - $787 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — El Fenn 4.5*
Number of rooms: 20
Official Description (provided by the hotel):
Special Offer From 11/05/ 2016 to 31/08/2016 DIRECT BOOKING OFFER We assure that you'll always get the best rate available when you book directly with us. Whether you book online or by email, our team are on hand to answer all your questions from pre-booking to check-in and even after you're gone. With 20 individually styled rooms and suites, a four-bedroom private riad, 3 swimming pools and its own hammam spa, El Fenn is a unique boutique hotel combining grandeur and historic architecture with hideaway nooks, terraces and gardens - making it the most peaceful place from which to enjoy Africa's most exotic city.Our story began with two friends on the hunt for a small riad to buy as a holiday home. It was 2002 when Vanessa Branson and Howell James walked into the almost ruined courtyard of one of Marrakech's formerly great private homes. Nearing dusk and with the sound of the muezzin's call to prayer echoing in the air, they instantly fell in love with the atmospheric house which was being sold with three smaller neighbouring homes. They soon realised that their holiday home was going to become so much more.At the time, only a handful of Marrakech's riads had been converted to small hotels and Vanessa and Howell knew they wanted to open a place offering something different - a home from home retreat that combined great food and service with the spirit of the building's past and a contemporary decorative twist. During a two-year renovation, local craftsman used traditional techniques to breathe new life into the building. Polished lime plastering was used in a rainbow of colours to create walls, baths and bed frames, original tiling was renovated and carved cedar ceilings restored. Retro furniture sourced from local flea markets was combined with one-off bespoke pieces to create a unique interior. ... more   less 
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Also Known As:
Riad El Fenn Marrakech
Riad El Fenn Hotel Marrakech

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