We just returned from a 3 night stay at the riad. It is difficult to rate this hotel, as there are so many good, but also disappointing points:
Our room was large, beautiful. Best rain shower ever! Rooms are clean, as are all the areas of the hotel.
The roof top terrasse is gorgeous and a lovely place to sit, sun, have a drink etc. It has a very calm and relaxing atmosphere. Great view over the medina.
Breakfast on the rooftop was very good; home-made yoghurt, fresh fruit, fresh fruits juice, croissants; porridge, eggs etc made to order.
Staff on the roof terrasse was very friendly and helpful.
Location is perfect; walking distance to almost all the sights.
Front door guard was very friendly and helpful organising petit-taxis for fair price.
Drinks on the root top come with a nice selection of olives etc; the roof top staff is very attentive.
Lovely entertaining turtle family near the reception. Be carful were you walk!
The rugs covering the sitting areas have seen better days.
There are no locks on the doors to your room (I do not like leaving my cameras etc around).
The safe in our room was not fixed to anything; it was light weight and you could just walk off with it.
Plumbing in the sink was poor - did not drain.
We stayed with 2 adults, 2 children in one room. However, morning drinks in front of the door were only for 2, the pastries for 3(???). As children pay for their stay, they should be treated equal (actually, make that always!)
We were offered a swift welcome tea near the reception - all cups had been used before and tea pot was empty. Not a good first impression.
Shampoo etc were not refilled during our stay.
We had booked transport, restaurant reservation etc - on several occasion these were forgotten. If you stay at the El Fenn, make sure you keep reminding them!
For the amount of money you pay, you should expect basic things to work. I had the feeling that there was a lack of general overview and management.
- Official Description (provided by the hotel):
- Special Offer From 11/05/ 2016 to 31/08/2016 DIRECT BOOKING OFFER We assure that you'll always get the best rate available when you book directly with us. Whether you book online or by email, our team are on hand to answer all your questions from pre-booking to check-in and even after you're gone. With 20 individually styled rooms and suites, a four-bedroom private riad, 3 swimming pools and its own hammam spa, El Fenn is a unique boutique hotel combining grandeur and historic architecture with hideaway nooks, terraces and gardens - making it the most peaceful place from which to enjoy Africa's most exotic city.Our story began with two friends on the hunt for a small riad to buy as a holiday home. It was 2002 when Vanessa Branson and Howell James walked into the almost ruined courtyard of one of Marrakech's formerly great private homes. Nearing dusk and with the sound of the muezzin's call to prayer echoing in the air, they instantly fell in love with the atmospheric house which was being sold with three smaller neighbouring homes. They soon realised that their holiday home was going to become so much more.At the time, only a handful of Marrakech's riads had been converted to small hotels and Vanessa and Howell knew they wanted to open a place offering something different - a home from home retreat that combined great food and service with the spirit of the building's past and a contemporary decorative twist. During a two-year renovation, local craftsman used traditional techniques to breathe new life into the building. Polished lime plastering was used in a rainbow of colours to create walls, baths and bed frames, original tiling was renovated and carved cedar ceilings restored. Retro furniture sourced from local flea markets was combined with one-off bespoke pieces to create a unique interior. ... more less
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- Also Known As:
- Riad El Fenn Marrakech
- Riad El Fenn Hotel Marrakech