Treatments in the spa were great and the bed rooms are great- spacious, well designed and clean with beds that are extremely comfortable. Good location as on the cusp of the old town and close to the new town too. However despite all the positives the one big negative is the attitude of the staff that work here, particularly at reception. From the moment we arrived we were made feel like an inconvenience. Every request, (even for a tourist map!) was met with a scoff and a patronizing roll of the eyes. I was actually stunned at how rude they were and then I saw the owner/ manager walking around in plain clothes ordering one of the staff around like a dog and shouting at him in front of guests at the pool and it makes sense that this attitude comes from the top down. A real pity, as it is a beautiful hotel but I wouldn't stay here again as we felt so unwelcome.
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- Also Known As:
- Hivernage Hotel And Spa
- Hivernage Hotel Marrakech