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“Beautiful spa. Great location. Staff are a nightmare.”

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Hivernage Hotel & Spa
Ranked #177 of 502 Hotels in Marrakech
Reviewed February 9, 2014

Treatments in the spa were great and the bed rooms are great- spacious, well designed and clean with beds that are extremely comfortable. Good location as on the cusp of the old town and close to the new town too. However despite all the positives the one big negative is the attitude of the staff that work here, particularly at reception. From the moment we arrived we were made feel like an inconvenience. Every request, (even for a tourist map!) was met with a scoff and a patronizing roll of the eyes. I was actually stunned at how rude they were and then I saw the owner/ manager walking around in plain clothes ordering one of the staff around like a dog and shouting at him in front of guests at the pool and it makes sense that this attitude comes from the top down. A real pity, as it is a beautiful hotel but I wouldn't stay here again as we felt so unwelcome.

  • Stayed: February 2014
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2  Thank sharon s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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99 - 105 of 549 reviews

Reviewed February 8, 2014

Staff were nice but only a couple spoke very limited English. Rooms were dated but nice. We had nice spa treatments but the facilities were quite basic consisting of one steam room and the treatment rooms. There was no indoor pool which it showed on the website. There is an outdoor pool which only one small end gets the sun in the late afternoon. The sky bar on the roof was really nice and sunny. The food in the restaurant was excellent. Overall a nice hotel and within easy walking distance of the medina.

Room Tip: Ask for a room at the back. The ones overlooking the street are noisy
  • Stayed: February 2014, traveled with family
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Thank jh1175
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 6, 2014

A very convenient hotel in an excellent part of Marrakech, well run, well appointed rooms and, most of all, most welcoming and courteous staff. The girls on Reception couldn't have been more helpful and the doormen made us feel special. Rooms are very clean, some with wonderful views over the Atlas Mountains. Four star rooms rather than five.

Stayed: January 2014, traveled with friends
Thank Jack C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 9, 2014 via mobile

The room we stayed in it was pretty very clean and moroccan style, the only problem with the room is that is extremely hot, the A/C was working but for some reason still hot, the sky bar is a modern bar with excellent service and drinks. it's the best to go up there after a long day of walking and drink something! The breakfast was included and is great they pretty much have a bit of everything, locatiooon is the best very pretty around and we basically went walking to every place I will totally stay again in the next visit!

Stayed: January 2014, traveled as a couple
1  Thank poppy q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 4, 2014

I'd love to give this property five stars, but I can't. Here is why: when I checked in during the afternoon, I noticed that the housekeeping staff were still hard at work. I hadn't expected a visit from them at 9:30pm, when I was getting ready to go to sleep. Towels aren't something I need that late in the evening. So that's one thing I found odd.

Aside from the surprise towel delivery, this really is a lovely hotel. The rooms are clean, spacious and comfortable. Wifi works well throughout the hotel and not just in the lobby, which is great. The breakfast buffet has a wide variety of breads, pastries, cereals and savoury options, so there's something for everyone. The spa is a definite highlight. The staff are attentive and friendly. I had a hammam and you get the genuine experience here - a good, hard scrub that will leave you amazed that all that dead skin came from you.

  • Stayed: January 2014, traveled solo
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1  Thank Nicole R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 25, 2013

For several days my girlfriend and I enjoyed the Hivernage Hotel amenities. A very warm and welcoming staff greeted us with cocktails as we checked into our room. We were escorted to a spacious dwelling with a beautiful balcony facing the Atlas Mountains. When we weren't haggling with rug dealers or spice keepers, we splurged on a visit to the spa located on premises--a must do. Lounging by the pool with cocktails or small bites still offered the warmth of the sun in January. It's located a bit outside the Medina which is a plus for avoiding the hustle and bustle and a short walk from many attractions.

You'll find relief from the day's action at this comforting and friendly hotel.

Room Tip: Request your room with a balcony facing the Atlas Mountains for stunning views.
  • Stayed: January 2013, traveled as a couple
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2  Thank afnowak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 19, 2013

This was my first visit to Marrakesh and I was travelling on business. I found the location to be very good and the service was excellent. Rooms were spacious and the wifi worked well. The only negative was they only have 2 irons and 2 ironing boards, they could do with a few more.

  • Stayed: November 2013, traveled on business
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1  Thank KimB08176
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hivernage Hotel & Spa

Address: Angle Ave Echouhada et Rue des Temples | Quartier Hivernage, Marrakech 40000, Morocco
Phone Number:
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#99 Spa Hotel in Marrakech
#123 Luxury Hotel in Marrakech
Price Range: $119 - $221 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hivernage Hotel & Spa 5*
Number of rooms: 85
Reservation Options:
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Also Known As:
Hivernage Hotel And Spa
Hivernage Hotel Marrakech

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