As staying 7 nights I needed a hotel with pool and fitness and booked the room directly via Hotel and got the best rate. Correspondence via email was smooth at the beginning but closer to arrival stopped and I had to call to get a final answer.
Overall good service, occasionally had feeling like bothering them and didn't spot concierge- seemed to be same persons who were at reception and as they were very busy they really didn't have time or will to help fully.
Not all the hotel staff spoke english, but they all spoke excellent french.
One of the Bellboy was well educated and spoke many languages, very polite and intelligent- one of the most pleasant staff member I talked. Go figure...:)
1st room 517: spacious, rug, sitting area, 2 wardrobes, safe. Phone was not working, no phone directory. Wifi started to work after manual fix and worked very well.
Bathroom: shampoo, conditioner, bath foam, vanity set, lotion. - brand ETRO
Towels- good quality, soft, with hotel logo pressed in- nice touch.
AC silent, but above my room was house central AC and this was very noisy, hence I asked to change the room, which was done next morning without hassle.
New room #602, facing quieter street, nicer view, small balcony, no rug, sitting area, less wardrobe space. Phone working+ had phone directory.
Bathroom and WC separate.
PS: Mixers in the bathrooms would need to be changed or updated.
I experienced as well the late room check: room service paid an overall visit at late in the evening 22:45 to ask is all OK with the room. Which was disturbing as I was already in bed. I pointed out few errors but these were never fixed, as they also didn't understand english.
Breakfast: found it rich with fruits, pastries, fresh egg dishes, salads, warm dishes, pancakes, selection of cheese etc.
Hotel grounds: Fresh roses everywhere.
Pool: hotel inner yard, sun-beds little dated. Lack of umbrellas, daytime full sunlight is strong hence would be nice to be able to sit on shadow. Inside pool (heated) little smelly. Didn’t had time to try hammam.
Fitness: decent but dated and I would expect clean facilities.
Cafe table du Marché- city's best pastries.
Location: close, walking distance, to all main attractions. Also great clubs and bars around the hotel. In general Hivernage is quiet and clean area (mainly hotels), medina or Guêliz much busier.
For great food I recommend (taken by local): Chez Lamine Hadj Mustapha (best lamb ever or gr8 couscous), or fancy end Hotel La Mamounia restaurants.
cafe Lobo- nice chill out with international kitchen.
Try fish on the market, fresh and cooked on spot/ nothing fancy but taste is unbelievable. Lunch for 2> ca 160 MAD
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- Also Known As:
- Hivernage Hotel And Spa
- Hivernage Hotel Marrakech