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“Overall very good, although there were a few issues” 4 of 5 bubbles
Review of Hivernage Hotel & Spa

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Hivernage Hotel & Spa
Ranked #227 of 511 Hotels in Marrakech
London, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Overall very good, although there were a few issues”
4 of 5 bubbles Reviewed February 21, 2013

My boyfriend and I stayed at the Hivernage in November 2012 for five nights. After checking in at the hotel we were taken to our room by a porter, however upon arrival at the room I realised that they had put us in a standard room rather than the Junior Suite we had booked. Just in case I was mistaken, I asked the porter if this was defined as a suite, to which he answered "yes" and made a very swift exit! I then phoned down to reception and asked them if this was the correct room, to which they said all the suites were booked that night and so they had put us in a standard room and would upgrade us to the Luxury Suite for the rest of our stay.

The standard room was actually very nice, with a huge bed and a balcony view towards the city walls. However, we had paid for a suite, and so I was a little annoyed as I think that if I hadn't asked them about the room they would have let us stay where we were for the rest of the week without saying anything!

The next day we were transferred to the Luxury Suite, and it was beautiful! The suite comprises of a lounge area, a bedroom through some lovely carved doors, and a bathroom with separate partitions for the toilet and sauna (yes, sauna!), as well as a jacuzzi bath positioned in an alcove. There were complimentary treats of macaroons and fruit as well as bottled water. There was also a coffee making machine. The bed was very comfy and the air conditioning kept the rooms nice and cool.

Overall, I was really happy with the quality and cleanliness! My only issue with the room was that the shower head over the bath was fitted very low on the wall so you couldn't stand under it and had to hold it in your hand the whole time if you wanted a shower rather than a bath. It was also not very securely attached, so there were a few times when the shower head fell off its hook and onto me while I was in the bath - which hurt a lot as it is a big metal shower head!

We were on half board and so had breakfast and dinner at the hotel most days. Breakfast was a very nice buffet, with fresh bread, pastries, eggs, fruit, cereal - basically anything you could want! There was also water and fruit juice and coffee and tea were served by the waiters. Sometimes it could take them a while to come over and take your order, and if you wanted more than one cup you had to actively seek them out for a refill.

As we were on half board, for dinner we had a specific menu including salads and pastillas for starters, tagines and various meat and veg for mains and apple tarte and fruit for desserts. The food itself was very good, full of flavour and perfect portion sizes. But it took a VERY long time to have dinner! Most nights we only had two courses but were in the restaurant for over two hours each time.

The waiting staff were friendly and polite when they came to the table, but quite often we sat with empty plates in front of us for 20+ minutes before they were cleared away. As drinks weren't included in half board we always had a small bill to pay at the end of the night. This again took a long time to come and then we'd have to sit there for a further 15-20 minutes before we could pay. We did try to catch waiters' attention to speed things up but it seemed like they were avoiding eye contact!

It may be that this is just what Moroccan service is like, and as mentioned, the food was good and the staff polite enough, so it wasn't awful, just a bit tedious every evening!

The hotel is in a great position, just outside the entrance to the city walls with a 20-30 minute walk to the Jemaa el Fna which takes you past the Koutoubia mosque and gardens. As the route is along main roads with wide pavements, we felt perfectly safe walking to and from the city centre, even at night time.

As we were on more of a sight seeing rather than sun holiday, we didn't spend any time by the hotel pool. I think if we had wanted more of a poolside holiday we probably would have stayed at another hotel, as the outdoor pool at the Hivernage isn't particularly big and I imagine it gets pretty crowded when the hotel is busy. It is also at the back of the hotel and so from what I could see didn't really get much sun.

For those looking for a nice, slightly upmarket hotel from which to venture into the city, I would definitely recommend the Hivernage, particularly for the quality of the rooms.

Room Tip: Unlike the standard rooms, the suites do not have balconies
See more room tips
  • Stayed November 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank midtwentiestraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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476 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Spanish first
  • Swedish first
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English first
Bradford, United Kingdom
Level Contributor
56 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 bubbles Reviewed February 17, 2013

Stayed at The Hivernage Hotel for 4 nights 12th to 16th February. Hotel is attractive and clean; staff were all very friendly and helpful. Standard room was a good size with a nice balcony.
Breakfast was good and days spent sunbathing and relaxing in the comfortable outdoors sky bar/terrace on the top of the Hotel were really good. Views of Marrakesh and the Atlas Mountains from there were wonderful. Staff in the bar looked after us every day, serving drinks and meals and repositioning loungers.
In the evening service and food in the Hivernage’s restaurant were well up to par. The Seafood Linguine was so good! Meals were also very good value.
The location of the Hivernage was very convenient. The Hotel was a very safe 15-minute walk from the market past the Casino de Marrakech and the gardens of the Koutoubia Mosque to the Jemaa el Fna (Marrakech’s central square at the entrance to the market).
I would definitely choose to stay at this hotel again.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank iwr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aberdeen
Level Contributor
81 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 bubbles Reviewed February 8, 2013

Travelling with my wife and daughter we arrived at the hotel late at night following delays due to adverse weather. We had booked and paid for a triple room and receptionist asked if we needed 2 rooms. No we replied, we have a triple room. After waiting 30 minutes we were shown to a room with only a double bed and a sheet thrown over a sofa which was actually just a block of foam covered in fabric. After a bit of haggling we managed to get an adjoining room. We had paid a lot more for a triple room over the price of a double and the hotel website clearly states that 3 adults are not possible. We are still waiting for the outcome of our complaint with the travel agent. Despite this we enjoyed our stay and the highlight was the croissants at breakfast which were exceptional.

  • Stayed January 2013, traveled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Scotsman22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed January 30, 2013

My husband and I stayed at this hotel from 19th-25thJanuary 2013. We had a nice clean room with balcony, bathroom was a nice size with complementary bath robes, slippers and toiletries. Hotel Spa/Sauna was excellent with indoor swimming pool. We did not use the outdoor pool as its in a shady area & looked very cold. Breakfast was very nice with a choice of different breads, croissants, cakes as well as cooked breakfast and staff were very friendly & attentive. We would definitely like to come and stay at this hotel again. Location of hotel is excellent with 10 minutes walk to the local Souke Market. The market is like a maze and locals will hassle you to buy things, but that's just part of their lifestyle. Best advice is to stick within busy area of the square. We went further in towards Berbur Market, where we were told locals sell home made Leather items like carpets, handbags, shoes etc; it was quite a long way from the main square, Although the stuff was very nice, we didn't buy anything; the shopkeeper did
not look happy and we felt quite vulnerable, walked back quickly to the safe zone of the square. Overall we really enjoyed our visit to Marrakech, it was a lovely experience and people were very friendly. Harry & Charan

  • Stayed January 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Charan-birdee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oslo, Norway
Level Contributor
29 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed January 19, 2013

We stayed here only one night and wish we had stayed here tree or four nights more. The hotel was really nice and we were greeted with a cup of moroccan tea. When we got to our room it was just an incredibly large bed and it that was incredibly delicious, a sweet porch. The bathrobes was also large and soft.

This is one of the better hotels we have stayed at.

The breakfast we had heard was delicious, but it was a bit disappointing as it is in the same building is a patisserie without equal. Possibly it was because we were there off-season.

Room Tip: We stayed on the second floor, but on the fourth and fifth, it was an absolutely amazing view!
See more room tips
  • Stayed December 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Sophie A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
376 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 410 helpful votes
4 of 5 bubbles Reviewed January 12, 2013

I checked in on 29th December and had a great stay, although the room was very noisy at night as located just over the restaurant and somehow the windows not noise proof .The room was spacious, in Moroccan style, the bathroom ditto with great ETRO amenities. On 31st the room staff brought little presents, a delightful touch! The Internet connection was lousy until 1st, when many checked out, then it gained strength. The New Year's Eve party was GREAT : good food, fantastic entertainment and amazing atmosphere! I would certainly come again!!!
The staff in general were charming and helpful, the restaurant and coffee shop la Table du Marche was excellent, as was breakfast.
Great location, within minutes walk of La Koutoubia and the Medina.

Room Tip: Ask for a room facing the pool, avoid rooms over the restaurant and street
See more room tips
  • Stayed December 2012, traveled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jacquelinem449
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kenya
Level Contributor
57 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 bubbles Reviewed December 5, 2012

Stayed here for a business conference and found that the hotel has some great good points but also some pretty dreadful bad points.

The good stuff:
Had a superior room which had a great balcony, seating area and sunbeds.
Room size is pretty decent
Bed was large
Service was pretty good for Morocco
Public areas are well done and clean
Roof top terrace bar is brilliant

Bad stuff:
Never really felt the floor was cleaned properly in the bedroom, especially when walking around barefoot - probably why they provide the generic slippers
Breakfast was pretty dreadful except for the pastries
WiFi only worked in the corridor and not in the bedroom, fine if you on holiday but drove me mad as i was on business
Swimming pool is very exposed from most bedrooms and corridors
Lots of French tourists (not a bad thing in itself) but they do get better service than us conference delegates that don't speak the language
The cushions on the balcony were nasty; very dirty and stained. Too cold to use the balcony too much but come high season no way would i want to sit out there. Also the view is awful overlooking other hotels and a rubbish dump!

I would stay there again as its location was pretty good but there are other hotels next door that would be worth a look at like the Sofitel and the Delano. Marrakesh hotels operate a quite low occupancies, so a deal can always be done especially for longer stays.

  • Stayed November 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank chui101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hivernage Hotel & Spa

Property: Hivernage Hotel & Spa
Address: Angle Ave Echouhada et Rue des Temples | Quartier Hivernage, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#127 Spa Hotel in Marrakech
#136 Luxury Hotel in Marrakech
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hivernage Hotel & Spa 5*
Number of rooms: 85
Reservation Options:
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Also Known As:
Hivernage Hotel And Spa
Hivernage Hotel Marrakech

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