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“Excellent relaxing holiday” 5 of 5 bubbles
Review of Hivernage Hotel & Spa

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Hivernage Hotel & Spa
Ranked #217 of 508 Hotels in Marrakech
London, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Excellent relaxing holiday”
5 of 5 bubbles Reviewed December 4, 2012

Hotel & restaurant were first class. Rooms clean & spacious with nice touches like scattered rose petals & chocs on the pillow. What made it more special were the staff - both reception & restaurant who were friendly couteous & incredibly accommodating. Would certinly stay here again

Stayed November 2012, traveled with friends
Helpful?
Thank Maureen J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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495 reviews from our community

Traveler rating
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    82
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    30
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
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English first
Yverdon-les-Bains, Switzerland
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed December 4, 2012

Hello,

We went in Marrakech for visiting and eating local. I can't tell you anything about food or even breakfast because we took our meal outside from hotel.
We were in a "standard" room. The room is very big comparing to standard room in europe and US. You can compare it two a "large and high skill room" but not to a "suite". So it was the first good surprise. The personal is very kind and their behaviour is fitted to our "occidental" code of beaviour. They don't push you to buy, drink and eat... For example my girlfriend went for a "manucure" (I don't know the word in english but it's a nail repairing and nail varnishing). 2 days after, the red varnish was crackled and she went back. She was asked 70 DH = 7 $ and she says " It's a lillte bit expensive for just having varnishing and I was here for treatment just 2 days ago". The hostess agreed and gave it for free. (We went there for 2 spas and massage before... Maybe that's why). This little story illustrate, I think, our experience in the hotel, personal is fair I think.
SPA is really really nice! We had hammam with skin scrub and 2 relaxing massage. Price are correct and service is excellent. It's the best SPA I have ever been (I'm not very experimented in SPA but..)
Hotel is located at 10 min. by walk from the center of hitoric city and is far away enough for not having noise from city. It's quite perfect.

Based on our 4 days trip ther I recommand this Hotel but for food quality I let you read other reviews!

Sincerly yours
Le gabe

  • Stayed December 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank le_gabe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
45 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed November 5, 2012

The hotel staff were most polite and accommodating. We were given an upgrade to a luxury room with an extended late check out as our plane wasn't leaving until 5.30. The hotel is quite luxurious with extra large 7 excellent beds, everything you would want in a luxurious hotel was 'on tap'. The restaurant food was excellent with an extensive wine list (not something available in a Muslim country). The Sky Lounge has a wonderful view over the city and is a delightful place for a drink after a day in the heat. Compared to the other hotels in this area, the value was very good.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MarilynandBarry K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UK
Level Contributor
182 reviews
93 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
4 of 5 bubbles Reviewed November 5, 2012

I stay in a lot of business hotels so when on holiday I tend to compare, and this hotel did quite well against some of the larger marques.
The position of the hotel is just outside one of the main gates and the famous Jemaa el Fna square is a 15 minute brisk walk away. It is only a 15 minute drive to the airport.
The pool is nice but when we wre there in October / November it was decidedly chilly, the pool area was in the shade for most of the day - this may change is summer.
The breakfast was good with plenty of choices and refreshed regularly.
Staff - always the sign of a good hotel - were excellent. Couldnt fault the service in any way at all.

Room Tip: Some of the suites have their own Hammams and the difference in price is worth it. Insist on a Super...
See more room tips
  • Stayed October 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Keith1955
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
84 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
2 of 5 bubbles Reviewed October 26, 2012

Location is good (next to So, Theatro, Comptoir, Silver...), but hotel services are awful.
We took the room with a hammam inside to be able to relax a bit, but it took 4hours and 5calls to get someone to come and make it... not work!
Same story to get a iron and ironing table. 5calls, 1hour, had to go down to the lobby so they would tell me it'll come in 5min.
Pool is ok but a bit surrounded bu buildings so be aware if you want to get some sun.

  • Stayed October 2012, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank povignal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed October 4, 2012

Our stay was unforgettable. The hospitality, care and excellent service of the hotel staff was above our expectations. We will surely and definitely go back. Plus the fantastic menu offered by the talented chef was the cherry on top!

  • Stayed September 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank ArianeJoune
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leicestershire, United Kingdom
Level Contributor
40 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 bubbles Reviewed October 3, 2012

Disappointed with this hotel. It began with it looking a little uncared for – plenty of scattered rose petals, but a dirty bath, holes in the furnishings, etc . Then it turned out to be noisy – we were over the restaurant and kept awake every night by the lack of sealed windows. The service in the bars and with housekeeping was kind of sloppy and hit-and-miss. The location is certainly very good, and breakfast was fine. The view however was non-existent – the website promises a view from any room, and all we could see from our room was a wall of apartments opposite. Wifi didn’t work in the room, only downstairs in the lobby.

Finally, as we left to go to the airport, we asked the hotel to arrange a taxi for us, and we were quoted around 100DH (about £8). We were delivered directly by the hotel’s staff into the hands of a taxi driver. Foolishly, we didn’t verify the price with him (we were having difficulty communicating in any language, which I believe was deliberate) and when we got to the airport his diction suddenly became very clear and he wanted more than twice the quoted price, for a 7 minute journey. I am sure his country (which we otherwise found very friendly and accommodating) must be very proud of him and his “scalp the tourist” attitude – it really makes you want to go back. Well, certainly never to this hotel again.

  • Stayed September 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Janine P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hivernage Hotel & Spa

Property: Hivernage Hotel & Spa
Address: Angle Ave Echouhada et Rue des Temples | Quartier Hivernage, Marrakech 40000, Morocco
Phone Number:
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#118 Spa Hotel in Marrakech
#136 Luxury Hotel in Marrakech
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hivernage Hotel & Spa 5*
Number of rooms: 85
Reservation Options:
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Also Known As:
Hivernage Hotel And Spa
Hivernage Hotel Marrakech

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